Knowledge-intensive Business Services in National Innovation Systems

In order to find the roles of knowledge-intensive business services （KIBS） in the innovation activities, This paper focus on three perspectives. First, we find that KIBS possess good prerequisites to function as vehicles in innovation distribution, the sources of innovation and the facilitators of innovation in their client firms. Second, we further discuss KIBS as the knowledge and innovation infrastructure of society in parallel with the research, educational and other public institutions. Third, we present some research policies and agenda to promote the development of KIBS. It is regarded that much remains to be studied both in the use of KIBS and in their own activities, including integrating and networking the knowledge-intensive services into the client companies, the convergence of various services and closer connection with the client companies＇ strategy, and the national policies to connect the KIBS to the different sectors.

Financial shared services in multinational corporations： Based on Motorola

The competition of Multinational Corporation is getting more and more intense with the economy globalization, requiring companies to standardize operations to stay competitive. Shared Services is an effective way of keeping costs down and improving efficiency by moving certain functions to one central location. Financial Shared Services is one of the typical representatives. In this essay, the advantages and disadvantages of Financial Shared Services will be discussed on the case of Motorola and explored with some possible solutions.

Research on Enterprise Legal Service Strategy Based on Compliance Management Optimization

With the background of enterprise compliance management,this paper discusses how to improve the level of enterprise legal service and reduce enterprise legal risks by optimizing the compliance management system.It aims to analyze the current situation and existing problems of enterprise legal services through the analysis of the importance of compliance management.Furthermore,it delves into the case of enterprise legal service strategy based on compliance management optimization to verify the effectiveness and feasibility of enterprise legal service strategy.

Roles of Corporate Reputation and Service Recovery in Food Safety Crises:A Case Study of Food Hygiene Incidents in Hot Pot Restaurants

Food hygiene incidents in hot pot restaurants were studied,and a relationship model between corporate reputation and consumers behavioral intention was established.Hot pot consumers of hot pot restaurants were surveyed through questionnaires.The results show that corporate reputation positively affects service recovery and repurchase intention,and service recovery positively influences repurchase intention,while corporate reputation affects repurchase intention through service recovery.In other words,under the situation of enterprise crises,the service recovery of an enterprise can restore its image and reputation.Therefore,when an enterprise has a crisis,it should positively respond to the crisis incident,and take timely crisis recovery to maintain its positive image.

Trends in Corporate Social Responsibility Among Public Service Media in Europe

Corporate Social Responsibility （CSR） is the voluntary commitment taken over by companies in social, economic, and environmental terms. The aim is to counteract impacts generated by their activity. While the concept is genuinely linked to the private sector, this self-regulated system has been steadily introduced in some European public service media. Indeed, CSR is one of the mechanisms to face the challenges of the sector, both the financial crisis and the lack of trust. Seven public service media from the European Union are reporting--via their websites--on their CSR strategies. Annual reports on their performance are issued by the German ZDF, the Spanish RTVE, the Portuguese RTP, the British BBC, the Irish RTI~, the Finnish YLE, and the Italian RAI. Also, four other corporations--VRT and RTBF from Belgium, FT from France, and DR from Denmark include a section on corporate social responsibility on their annual reports. The aim of this paper is to know which of the trends in CSR are dominant among public service media in Europe, namely economy, environment, and society. The content analysis of corporate reports is the method used for the research.

How Chinese Financial Centers Integrate into Global Financial Center Networks:An Empirical Study Based on Overseas Expansion of Chinese Financial Service Firms

The increasing globalization of the Chinese economy has been enabled by both Chinese financial institutions operating globally as well as international firms operating within China. In geographical terms, this has been organized through a number of strategic cities serving as gateways for the exchange of financial functions, products and practices between China and the global economy. Drawing on location data of financial service firms in China listed on stock exchanges in Shenzhen, Shanghai and Hong Kong, this paper shows that Chinese financial firms are expanding globally and how Chinese financial centers are positioned and connected in the urban networks shaped by these financial service firms. It is found that Hong Kong, China, holds strategic positions in the integration of Chinese cities into global financial center networks, and that establishing a foothold in global financial centers such as New York and London has been a priority for Chinese financial institutions. The increasing capital flows directed by Chinese financial institutionssuggests a shifting global financial geography, with numerous Chinese cities playing increasingly important roles within global financial center networks.

IMPROVING QUALITY SERVICE THROUGH BALANCED SCORECARD

Resting on the principle of “What you measure is what you get”, the balanced scorecard helps link and translate vague corporate strategy to individual performance. In addition to the traditional financial perspective goals, the scorecard suggests a holistic, flexible, powerful and balanced approach to measuring and managing corporate performance. Measures from the perspectives of customer, process and learning are identified as drivers for financial performance. The process of developing the balanced scorecard clarifies and communicate corporate strategy to every employee in the organization. The goals of respective business units and individuals can thus be aligned to improve overall quality service.

The value selection in the socialist public cultural services system innovation of colleges

The development of a national culture represents the quality of the citizens of this country, the cultural connotation of a national spirit. With the development of society, citizens demand more exuberant cultural services. Therefore, strengthening the construction of public cultural service system is imperative, at the same time, the public cultural system construction is the development and prosperity of socialist advanced culture, and building a harmonious society, the government system of public cultural services for the public and cultural life, which also constitutes a multifaceted innovative public cultural service system Building model in the public service, is the focus of the new era of cultural undertakings .

Investigation into the Customer Loyalty and Corporate Image Relationship

While extant of academic literature shows that service quality and customer satisfaction are key to building customer loyalty,given these equitable,“Does corporate image create loyalty”is the question this research probes.A primary research was conducted among the mobile communication subscribers.A total of 550 subscribers of mobile communication services in Mumbai,India were approached.Of this,400 complete and valid responses were collected.Findings suggest that corporate image and the service quality perceived by the customers have a strong relationship with customer loyalty.This implies that both external marketing and interactive marketing dimensions have a direct impact on building customer loyalty.Customer satisfaction was seen to be completely mediating the relationship between service quality and customer loyalty.This research provides a model that can help the managers of service organizations to enhance customer loyalty.Since corporate image positively impacts the customer loyalty along with service quality,it is important for the industry managers to devote equal attention and resources in delivering the promise as well building a good image of the company.Since the service quality impacts the corporate image,an important takeaway for the managers is to ensure that the actual offer matches promises made externally.Most of the previous studies investigating the antecedents of customer loyalty have either focused on the interactive marketing dimension or the external marketing dimension.This study examines the interplay of both the dimension and its impact on customer loyalty.

Relationship between Corporate Image and Customer Loyalty in the Mobile Telecommunication Market in Kenya

Customer loyalty is considered to be a key ingredient in enhancing the survival of businesses especially in the situations faced by highly competitive industries. This study assessed the relationship between corporate image and customer loyalty. While the antecedents of customer loyalty connected with the marketing mix factors have been well investigated, much still remains to be studied regarding some of the intermediate conditions created by the marketing mix factors and customer loyalty. This study sought to investigate the relationship between the dimensions of corporate image and customer loyalty in the mobile telecommunication market in Kenya. The study was guided by several hypotheses that tested the nature of the relationship between corporate image and customer loyalty using four dimensions of corporate image, namely service quality, chief executive officer （CEO） reputation, brand image, and physical evidence. The study adopted the descriptive survey research design and used a multi-stage stratified sampling technique to target 320 respondents from among students across campuses of Kenyatta University （KU）. Primary data was obtained using a structured five-point Likert scale questionnaire and analyzed using Pearson product-moment correlation coefficient and regression analysis to test the degree of association between the dependent and the independent variables. The study registered a high response rate of 97.8% from the target respondents. The findings of the study based on the correlation analysis indicated that the four dimensions of corporate image positively correlate with customer loyalty at p 〈 0.01. The regression analysis results however showed that even though the four dimensions correlate with customer loyalty, only service quality and brand image significantly predict customer loyalty. The regression model used explained 25% variation in the dependent variable. The null hypotheses one and four were supported while hypotheses two and three were not. The study concluded that of the four dimensions of corporate image, brand image and service quality predict customer loyalty within the Kenyan mobile telecommunication sector. The study suggests that future research undertakes integrate aspects of quality management into the dimensions of corporate image in order to predict variations in customer loyalty.

Evaluating Board Roles Performance in Adopting Corporate Social Responsibility （CSR） Practices

The purpose of this paper is to evaluate the board roles that make a board effective in the performance of adopting corporate social responsibility （CSR） practices. This paper examines directors＇ perceptions of the three main roles： monitoring, service, and strategic, which provide tools for critically understanding how the board adds the value in moving the organization towards more CSR practices. The stakeholder theory is used to distinguish the influence of the three main roles on the adoption of CSR practices. Primary data were collected for this research by conducting structured questionnaires with a sample of 461 directors from Saudi listed companies for study purpose. The results show that an appropriate mix of directors＇ roles and the development of sound board monitoring and service roles are the most crucial determinants of CSR adoption in Saudi listed companies. As the extant corporate governance and CSR literatures do not provide a clear perspective with contradictory outcomes about board roles in influencing CSR practices, the originality of this research is its contribution by evaluating the directors＇ perceptions of developing a direct relationship between the board roles and the adoption of CSR practices. Furthermore, the use of the stakeholder theory provides additional insights into identifying the most influential board role factors enhancing stakeholders＇ expectations of CSR practices.

服务创新网络中企业社会资本如何影响创新绩效——知识流耦合与知识共创的链式中介作用

基于社会网络理论与知识基础观,构建“企业社会资本—知识流耦合—知识共创—服务创新绩效”的链式中介模型,运用层次回归分析法对405份企业样本进行分析。研究发现:结构性、认知性、关系性社会资本均对服务创新绩效有显著正向影响,且影响程度依次减弱;知识流耦合、知识共创在企业社会资本与服务创新绩效之间起链式中介作用。研究可进一步夯实创新网络、社会资本理论基础,揭示企业社会资本通过知识作用路径影响服务创新绩效的内在机制,为服务企业提高创新绩效提供参考。

考虑企业社会责任的物流服务供应链决策

在总结分析已有研究成果的基础上,以成本量化企业社会责任(CSR),将物流服务集成商的CSR承担行为引入二级物流服务供应链决策研究中,探讨不同权力结构下集成商承担CSR前后物流服务供应链(LSSC)均衡结果的变化以及权力结构对决策的影响,判断占优权力结构。研究表明,集成商承担CSR会使物流服务水平、批发价、市场价、需求量以及集成商与提供商各自的利润都增加,这种变化在三种渠道权力下保持一致;在集成商承担CSR时,物流服务水平、CSR承担水平、物流需求量以及LSSC总利润在双方权力对等时最优。

“营改增”对高技术服务业企业投资的影响--基于准自然实验的证据

以中国A股市场高技术服务业企业2009—2016的数据为样本,本文采用多时点DID探究“营改增”这一准自然实验对高技术服务企业投资水平的影响。研究表明,“营改增”的实施对高技术服务企业投资水平具有显著的正向促进效应,这一结论经过PSM-DID以及更换被解释变量的稳健性检验后依然成立。研究结论证实了“营改增”的落地可以激励高技术服务企业投资水平的提升,为后续深入推进税收优惠改革提供了一定的参考。

数字化转型与客户关系稳定度

稳定的客户关系是维系供应链安全稳定的重要举措。本文考察数字化转型对客户关系稳定度的影响效应及机制。研究发现,数字化转型可以有效提升客户关系稳定度,增强客户黏性。机制检验表明,数字化转型通过降低供应链企业间信息不对称程度、改善公司治理水平、增强产品与服务的差异化程度来提升客户关系稳定度。异质性检验表明,数字化转型对客户关系稳定度的提升效应主要见诸非国有企业、非高科技企业以及市场竞争更激烈的行业。拓展性研究发现,数字化转型对客户关系稳定度有持续性影响。本文为推动企业数字化转型、构建智能经济新形态和促进供应关系高质量发展具有重要的经验参考和启示意义。

High-Speed Rail Service and the Issuance of Municipal Corporate Bonds

This study uses the difference-in differences method to test the impact of a high-speed rail(HSR)service on the issuance of municipal corporate bonds(MCB)based on panel data for prefecture-level cities in China from 2003 to 2016.The study has three findings.First,HSR increased the scale of the issuance of MCB significantly.After conducting a series of robustness tests,the above conclusion remained robust.Second,HSR affected the issuance of MCB by increasing the city's financing demands and improving the city's financing capacity.Third,the effect of HSR on the issuance of MCB varied from city to city.Specifically,the promotion of the opening of HSR to the issuance of MCB was concentrated in remote and fast growing cities.High-speed rail can also effectively reduce the cost and shrink credit spreads of the MCB.This paper shows that it is necessary to further optimize the layout of HSR,release and exploit the financial resource reallocation effect of HSR,and provide financial support to the high-quality development of cities.

数字化转型背景下国际物流企业服务质量研究

为探讨数字化转型背景下国际物流企业的服务质量,选择我国进入国际物流排名前十位的中国邮政、顺丰国际、圆通国际三家物流企业调查分析物流企业的可信任程度、企业形象及售后服务等内容。研究结果显示,用户对包裹送达范围、包裹送达时效性、包裹运送过程中不损坏,以及运费报价等的满意度较高。对确保包裹送货上门、企业网站及客户端、企业仓库设施及环境、运输及集货设备、车辆上门揽收、客服热线畅通、处理投诉及时、揽收时间灵活等情况较为满意。数字化转型背景下,国际贸易持续增多,国际物流企业应针对客户不满意的方面紧张针对性改善服务质量,以促进国际物流行业发展,为人们提供更好的服务。

新形势下企业图书馆科技文献信息服务探究

分析企业图书馆现状,介绍企业图书馆科技文献资源建设,包括完善健全中外文科技文献资源、构建企业相关机构知识库及特色数据库资源、加强与外界图书情报机构的合作;重点阐述企业图书馆科技文献信息服务,在常规开展的信息服务基础上,拓展增值型深层次信息服务,包括知识产权、企业产业竞争情报、智库决策及个性化定制等相关信息服务;提到企业图书馆人才培养,以期为企业图书馆在新形势下转型和发展提供参考。

服务业开放促进服务产业链可持续发展的效应和机制分析--基于服务贸易创新发展试点的准自然实验

发展需要开放,针对服务业出台的开放举措能否促进整个服务产业链的可持续发展,值得深究。本文将ESG表现视为可持续发展的衡量指标,以“服务贸易创新发展试点”为准自然实验,利用2012年至2021年中国服务业上市公司数据进行实证研究。结果表明:服务业开放促进了服务类企业的可持续发展水平;该影响效应不仅在地区、行业和产权性质上存在异质性,而且会辐射上游产业链;扩大开放、创新模式和加强监管是政策传导的影响机制。本文结论为服务业开放的积极影响提供了数据支持,并提出扩大政策试点范围、强调产业间关联性和明确政策传导路径等建议。