Increasing competition in service businesses (eg: Information Technology, Healthcare, Education, Logistics, Distribution, Hospitality Financial and other services) is compelling corporates to adopt business improvemen...Increasing competition in service businesses (eg: Information Technology, Healthcare, Education, Logistics, Distribution, Hospitality Financial and other services) is compelling corporates to adopt business improvement philosophies and methodologies for addressing customer demands for better quality service and organizational demands for improving the profit margins through cost reduction. Many companies around the world have already implemented Information Technology Infrastructure Library (ITIL) as a way to manage and control their Information Technology (IT) Departments more effectively. These companies are now willing to improve their ITIL processes in order to become even more efficient. Lean Six Sigma is a methodology that has been suggested as a means to resolve these problems, reducing costs and improving quality. Its application in the IT Services area is becoming increasingly popular among researchers and academicians and can be used to conduct these improvements. Despite the application of lean six sigma approaches to different contexts in the service sector, the application of Lean Six Sigma approaches in service delivery specific to Information Technology Service Management (ITSM) remains largely untested. The purpose of this paper is to implement Integrated Lean Six Sigma for Software application support services and evaluate the benefits of continual service improvement over ITIL.展开更多
近年来,射频识别(Radio Frequency Indentification,RFID)技术在高校图书馆领域引发了广泛关注。文章以南京特殊教育师范学院图书馆的RFID项目为实例,深入探讨了该项目的概况和实施过程,并详细介绍了RFID技术在馆藏书库管理、借还书流...近年来,射频识别(Radio Frequency Indentification,RFID)技术在高校图书馆领域引发了广泛关注。文章以南京特殊教育师范学院图书馆的RFID项目为实例,深入探讨了该项目的概况和实施过程,并详细介绍了RFID技术在馆藏书库管理、借还书流程管理、图书定位查询以及图书防盗4个方面的应用情况。同时,文章深入分析了RFID技术在图书信息盘点、维护运行、技术成本、信号干扰以及馆员培训等方面所存在的局限性和挑战。文章提出了针对RFID应用的相关建议,旨在为RFID技术的研发者和后续使用者提供有益的参考和启示。展开更多
On the grounds of expounding the situation of university library knowledge management and according to the characteristics of knowledge management, the paper combines the development of resource integration of library...On the grounds of expounding the situation of university library knowledge management and according to the characteristics of knowledge management, the paper combines the development of resource integration of library of Wuhan University of Technology, and analyzes the objects, trends and innovation of resource integration under the mode of knowledge management.展开更多
文摘Increasing competition in service businesses (eg: Information Technology, Healthcare, Education, Logistics, Distribution, Hospitality Financial and other services) is compelling corporates to adopt business improvement philosophies and methodologies for addressing customer demands for better quality service and organizational demands for improving the profit margins through cost reduction. Many companies around the world have already implemented Information Technology Infrastructure Library (ITIL) as a way to manage and control their Information Technology (IT) Departments more effectively. These companies are now willing to improve their ITIL processes in order to become even more efficient. Lean Six Sigma is a methodology that has been suggested as a means to resolve these problems, reducing costs and improving quality. Its application in the IT Services area is becoming increasingly popular among researchers and academicians and can be used to conduct these improvements. Despite the application of lean six sigma approaches to different contexts in the service sector, the application of Lean Six Sigma approaches in service delivery specific to Information Technology Service Management (ITSM) remains largely untested. The purpose of this paper is to implement Integrated Lean Six Sigma for Software application support services and evaluate the benefits of continual service improvement over ITIL.
文摘近年来,射频识别(Radio Frequency Indentification,RFID)技术在高校图书馆领域引发了广泛关注。文章以南京特殊教育师范学院图书馆的RFID项目为实例,深入探讨了该项目的概况和实施过程,并详细介绍了RFID技术在馆藏书库管理、借还书流程管理、图书定位查询以及图书防盗4个方面的应用情况。同时,文章深入分析了RFID技术在图书信息盘点、维护运行、技术成本、信号干扰以及馆员培训等方面所存在的局限性和挑战。文章提出了针对RFID应用的相关建议,旨在为RFID技术的研发者和后续使用者提供有益的参考和启示。
文摘On the grounds of expounding the situation of university library knowledge management and according to the characteristics of knowledge management, the paper combines the development of resource integration of library of Wuhan University of Technology, and analyzes the objects, trends and innovation of resource integration under the mode of knowledge management.
