Information and communication technology （ICT） has been considered as an enabling tool for having more effective and efficient operations in the management of logistics and supply chains for many years. Various info...Information and communication technology （ICT） has been considered as an enabling tool for having more effective and efficient operations in the management of logistics and supply chains for many years. Various information and communication technologies are used to improve perfor- mance of the logistics and supply chain network, such as ＂data mining＂, ＂radio frequency identification （RFID）＂, ＂machine learning＂, ＂smart transportation＂. While ICT systems are vital components in logistics and supply chains, their successful management rests on intelligent and inte- grated decision making throughout the logistics network. Intelligent decision technologies are applied to collect and store real-time data and then analyze and interpret the data and information of product, inventory, manufacturing and sales to discover useful knowledge for making better operation and management decisions. Advanced simulation and optimization of planning and scheduling systems are also used for improvement of inventory, production, pro-curement, and distribution planning. Intelligent agents can communicate with different partners in the supply chain, assist in collecting information, share product information, negotiate prices, and distribute alerts throughout the logis- tics and supply chains networks.展开更多
This paper proposes a Delivery Service Management(DSM)system for Small and Medium Enterprises(SMEs)that own a delivery fleet of pickup trucks to manage Business-to-Business(B2B)delivery services.The proposed DSM syste...This paper proposes a Delivery Service Management(DSM)system for Small and Medium Enterprises(SMEs)that own a delivery fleet of pickup trucks to manage Business-to-Business(B2B)delivery services.The proposed DSM system integrates four systems:Delivery Location Positioning(DLP),Delivery Route Planning(DRP),Arrival Time Prediction(ATP),and Communication and Data Sharing(CDS)systems.These systems are used to pinpoint the delivery locations of customers,plan the delivery route of each truck,predict arrival time(with an interval)at each delivery location,and communicate and share information among stakeholders,respectively.The DSM system deploys Google applications,a GPS tracking system,Google Map APIs,ATP algorithms(embedded in Excel Macros),Line,and Telegram as supporting tools.To improve the accuracy of the ATP system,three tech-niques are applied considering driver behaviors.The proposed DSM system has been implemented in a Thai SME.From the process perspective,the DSM system is a systematic procedure for end-to-end delivery services.It allows the interactions between planner-driver decisions and supporting tools.The supporting tools are simple,can be easily used with little training,and require low capital expenditure.The statistical analysis shows that the ATP algorithm with the three techniques provides high accuracy.Thus,the proposed DSM system is beneficial for practitioners to manage delivery services,especially for SMEs in emerging countries.展开更多
文摘Information and communication technology （ICT） has been considered as an enabling tool for having more effective and efficient operations in the management of logistics and supply chains for many years. Various information and communication technologies are used to improve perfor- mance of the logistics and supply chain network, such as ＂data mining＂, ＂radio frequency identification （RFID）＂, ＂machine learning＂, ＂smart transportation＂. While ICT systems are vital components in logistics and supply chains, their successful management rests on intelligent and inte- grated decision making throughout the logistics network. Intelligent decision technologies are applied to collect and store real-time data and then analyze and interpret the data and information of product, inventory, manufacturing and sales to discover useful knowledge for making better operation and management decisions. Advanced simulation and optimization of planning and scheduling systems are also used for improvement of inventory, production, pro-curement, and distribution planning. Intelligent agents can communicate with different partners in the supply chain, assist in collecting information, share product information, negotiate prices, and distribute alerts throughout the logis- tics and supply chains networks.
文摘This paper proposes a Delivery Service Management(DSM)system for Small and Medium Enterprises(SMEs)that own a delivery fleet of pickup trucks to manage Business-to-Business(B2B)delivery services.The proposed DSM system integrates four systems:Delivery Location Positioning(DLP),Delivery Route Planning(DRP),Arrival Time Prediction(ATP),and Communication and Data Sharing(CDS)systems.These systems are used to pinpoint the delivery locations of customers,plan the delivery route of each truck,predict arrival time(with an interval)at each delivery location,and communicate and share information among stakeholders,respectively.The DSM system deploys Google applications,a GPS tracking system,Google Map APIs,ATP algorithms(embedded in Excel Macros),Line,and Telegram as supporting tools.To improve the accuracy of the ATP system,three tech-niques are applied considering driver behaviors.The proposed DSM system has been implemented in a Thai SME.From the process perspective,the DSM system is a systematic procedure for end-to-end delivery services.It allows the interactions between planner-driver decisions and supporting tools.The supporting tools are simple,can be easily used with little training,and require low capital expenditure.The statistical analysis shows that the ATP algorithm with the three techniques provides high accuracy.Thus,the proposed DSM system is beneficial for practitioners to manage delivery services,especially for SMEs in emerging countries.
