Research of Order Allocation of E-commerce Logistics Service Supply Chain Considering Customer Evaluation

Based on the importance of customer evaluation for developing e-commerce enterprises,this paper analyzes the customer evaluation as a fuzzy variable and establishes a multi-objective mixed integer order allocation planning model by considering customer satisfaction,which maximizes customer praise and minimizes procurement cost.As the optimization goal,transaction cost is optimized for the order allocation of the secondary e-commerce logistics service supply chain.In order to defuzzify the customer evaluation,a fuzzy evaluation method is designed to transform the customer evaluation from fuzzy language evaluation to numerical measurement.Finally,the feasibility and effectiveness of the model are verified by using a specific example,and the order is made for the e-commerce enterprise.The allocation provides a theoretical reference.

Evaluation and Optimization of the Logistics Service of Agricultural Products:an Empirical Analysis Based on Analytic Hierarchy Process

This research,from the theories of management science,supply chain management and logistics engineering,on the basis of extensive investigations,and using the method of analytic hierarchy process(AHP),evaluates the present situation of logistics service of agricultural products.Taking Nanping City(Nanping)as a case,it explores the obstacles existing in current logistics service system and the factors limiting the development of agricultural product logistics service.Combining with the theory of modern logistics system,it reveals the problems in the logistics system and the causes,and then constructs the strategy of optimization for agricultural product logistics service in Nanping.The conclusion of the study can be references for the government to make scientific strategies for the development of the agricultural product logistics service and help logistics enterprises improve their service level.

Game Theory Based Decision Coordination Strategy of Agricultural Logistics Service Information System

Under the background of“Internet plus”rapid development,the agricultural logistics industry should apply information technology to every link of the agricultural product logistics industry chain.By making full use of the decision making module of the agricultural logistics information system,we can realize the full sharing of information and data resources,which makes the decision-making scheme of the agricultural logistics information system more optimized.In real economic society,the uncertainty and mismatch between the customer’s logistics service demand and the logistics service capability that the logistics service function provider can provide,that is,when the two information are asymmetric,how to use the third-party contract to coordinate the income and profit distribution of the two,to make the information system decision making more reasonable?This paper mainly studies the coordination scheme of agricultural logistics information system decision making under uncertain output and demand information by introducing the spot market.A joint coordination strategy based on revenue sharing and penalty feedback contracts proposes decentralized decision making based on game theory.Experiments show that the flexible ordering strategy proposed in this paper can reduce the logistics service supply chain’s uncertainty and significantly improve the logistics service supply chain’s overall income level through coordination contracts.

Study on Task Assignment of Two-stage Multi-service Capability Port Logistics Service Providers

This paper mainly studies the problem of multi-task assignment of providers in port logistics service supply chain.As a core enterprise,port plays the role of logistics service integrator.With the continuous development of industrial integration,logistics service providers not only provide one kind of logistics service,but also develop into composite suppliers who capable of providing a variety of logistics services.This paper studies the task assignment problem of multi-service capability providers in the port logistics service supply chain.The two-stage logistics service provider task assignment model was built,which is based on the mixed evaluation method(including MOORA and FMEA)and the multi-objective planning method.Eventually,the effectiveness of the model method was verified by combining with an example.

Delivery Service Management System Using Google Maps for SMEs in Emerging Countries

This paper proposes a Delivery Service Management(DSM)system for Small and Medium Enterprises(SMEs)that own a delivery fleet of pickup trucks to manage Business-to-Business(B2B)delivery services.The proposed DSM system integrates four systems:Delivery Location Positioning(DLP),Delivery Route Planning(DRP),Arrival Time Prediction(ATP),and Communication and Data Sharing(CDS)systems.These systems are used to pinpoint the delivery locations of customers,plan the delivery route of each truck,predict arrival time(with an interval)at each delivery location,and communicate and share information among stakeholders,respectively.The DSM system deploys Google applications,a GPS tracking system,Google Map APIs,ATP algorithms(embedded in Excel Macros),Line,and Telegram as supporting tools.To improve the accuracy of the ATP system,three tech-niques are applied considering driver behaviors.The proposed DSM system has been implemented in a Thai SME.From the process perspective,the DSM system is a systematic procedure for end-to-end delivery services.It allows the interactions between planner-driver decisions and supporting tools.The supporting tools are simple,can be easily used with little training,and require low capital expenditure.The statistical analysis shows that the ATP algorithm with the three techniques provides high accuracy.Thus,the proposed DSM system is beneficial for practitioners to manage delivery services,especially for SMEs in emerging countries.

LSSC内物流服务集成商管理策略对提供商安全生产行为的影响研究

考虑由“功能型物流服务提供商—物流服务集成商—客户”构成的物流服务供应链(Logistics Service Supply Chain, LSSC),针对链内提供商安全生产问题的动态性与复杂性,探究集成商不同管理策略对提供商安全生产行为的影响。采用计算实验方法,抽象模拟出二者在选择与合作阶段的交互活动,分别进行集成商订单配置决策中安全因素权重、安全生产考评标准、安全风险抵押金对提供商安全生产行为的影响实验。研究结果表明:在客户具有安全偏好情况下,集成商通过合理的订单配置决策可实现提供商安全生产水平与自身收益的协同提升;当安全生产考评标准超过提供商可接受阈值时,其安全生产水平反而将会降低;收取安全风险抵押金可使提供商安全生产水平有所提高,但效果有限。

The role of an integrated logistics and procurement service offered by a 3PL firm in supply chain

As an integrated part in supply chain,third-party logistics(3PL)has intrinsic connections with upstream manufacturer and downstream retailer.Using a Stackelberg game model consisting of a manufacturer,a retailer and a 3PL to explicitly capture the interaction of firms’operations decisions,this paper attempts to better understand the role of integrated logistics and procurement service(ILPS)provided by a 3PL firm in supply chain management.Compared with a supply chain without ILPS,a Pareto region,in which all the supply chain members benefit from working with a 3PL firm offering ILPS,is disclosed.We also show that the Pareto region is more likely to occur with higher demand uncertainty.Finally,we reveal that the manufacturer obtains the highest profit in the Pareto region,and that the retailer can improve his profit share as the standard deviation of demand increases.

基于面向Web Service、SOA的供应链管理系统设计与实现

在过去的40年里,软件体系结构试图处理日益增长的软件复杂性.但是,复杂性仍在继续增加,传统的体系结构好像已经达到了它们处理此类问题的极限.现在,业界提出面向服务的体系结构(SOA)作为软件体系结构中下一个发展的阶段来帮助IT组织满足他们面临的越来越多的复杂性的挑战.本文的目的在于帮助您更好地理解面向服务的体系结构(SOA)的价值,以及如何去实现SOA.

A ONE-STOP LOGISTIC SERVICES FRAMEWORK SUPPORTING GLOBAL SUPPLY CHAIN COLLABORATION

A global enterprise must continuously improve the efficiency of logistic operations between supply chain collaborators. Integrating logistic services, resources, and necessary information flows in the supply chain to ensure efficiency and efficacy is critically important to these companies. Global logistic service companies face challenges from their clients to provide logistic services that are cost effective, accurate, and seamlessly integrate material, information and cash flows. In this research, an improved framework for one-stop logistic services is systematically designed, analyzed, and evaluated. The one-stop logistic service framework, defmed in four models, is developed to provide enterprises with integrated and comprehensive services within the global supply chain context. The levels of service importance are assessed using a four categories questionnaire. This research provides a case study of the implementation of one-stop logistic services in the distribution industry and demonstrates the framework operating under different demand conditions. Finally, system dynamics causal evaluation is used to evaluate the advantages of the logistic service framework.

LSSC基本理论框架

为给深入研究物流服务供应链(Logistics Service Supply Chain,LSSC)建立理论分析框架,在服务供应链研究分析基础上,对LSSC的演化机制、内涵、结构模型、特征、基本管理理论与方法进行较为系统的定性分析.以契约为主的形式整合链上物流资源的LSSC,是1条能力供给链和增值服务链,只有通过物流能力与物流计划来协调;物流服务能力的获取与整合成为LSSC优化的关键;LSSC的管理主要包括能力、信息、流程和关系管理.

基于LSSC的供应商选择与订单分配

面对物流服务供应链中不规则的客户需求,物流服务集成商如何有效分配各物流供应商的物流订单是一大难题。考虑集成商对不同分销点的多个物流供应商分配订单的情形,建立基于物流供应商现有手头订单、物流能力可获得性、配送效率、缺损率与成本的供应商选择与订单分配组合优化模型,并采用相应算法进行算例分析。结果表明:该模型及算法能够为物流服务供应链的运作确定合适数量的供应商及进行订单分配的优化;在确保满足客户期望服务水平的同时,降低供应商的运作成本,并促使其为获取更大的竞争优势而改进自身的物流服务能力。

客户企业奖惩下的LSSC安全和质量激励

为研究提高客户企业物流质量和安全绩效的方法,在对委托代理理论综述的基础上,构建客户企业奖惩下的物流服务供应链(Logistics Service Supply Chain,LSSC)的安全和质量双层委托代理模型,并进行求解.研究表明:客户企业可以通过提高奖惩系数和设置高的奖惩目标来提高物流分包商和物流集成商在各自任务上的努力水平,以促进其安全有效地完成客户企业提供的物流任务.

基于能力分工与合作的LSSC协调

运用交易费用理论、能力理论等方法对物流服务供应链(Logistics Service Supply Chain,LSSC)的演化机制、结构模型、内涵本质、协调机制等进行较为系统的定性研究,为深入系统研究LSSC提供理论基础.研究表明:受社会分工与专业化、节约交易费用和聚焦核心竞争力的动力驱使,LSSC形成独特的演化模式.LSSC本质上是1条能力供给链,只能通过物流能力的配置来优化供应链,物流服务能力的获取与整合成为LSSC优化的关键.LSSC通过成员间基于核心能力的分工与合作来实现关系协调,这种协调需要专用性关系资产投资、知识共享惯例等机制来保障.

多任务合作的LSSC动态激励机制研究

在分析物流服务供应链(LSSC)运作特点的基础上,文章构建了多物流任务合作的LSSC动态激励模型,对具体激励机制进行了研究。研究表明,动态合作中的隐性声誉效应对于LSSC合作的稳定性和长期绩效具有重要作用,多任务关联性对于具体物流任务选择和激励效能具有显著影响,在任务关联特性和不同物流任务系统产出差异的共同影响下,物流服务集成商的激励作用表现出一定的倾向性,物流服务提供商抗风险程度及其能力预期对于激励强度具有一定影响。文章还根据激励机制特点对LSSC运作实践提出了相关建议。

基于联合协调的三级LSSC能力协调研究

研究了在随机市场需求背景下,由能力分包商主导的三级物流服务供应链联合协调问题,针对无协调机制下存在的"双重边际化"问题,结合物流服务供应链的具体特点,提出了在两个交易环节分别采用能力补偿和收益共享的联合协调机制,证明了相关协调参数在满足一定关系下,可以实现供应链系统的协调,并可以通过相关参数的调节实现系统利润的灵活分配。算例分析进一步验证了该联合协调机制的有效性。

基于自营海外仓+平台服务的跨境电商模式构建研究

新业态背景下,跨境电商平台和海外仓网络布局体系的共通发展给予跨境电商中小企业转型升级的新机遇。本文以浙江宁波跨境电商企业拓展海外市场的进程为基础,构建自营海外仓+平台服务的跨境电商模式,细化该模式下的基础服务、数字服务、物流服务、金融服务,并对该模式下的具体企业案例进行研究,实现自营海外仓和跨境电商平台的共建,为跨境电商企业协同链路发展提供新思路。

物流能力随机条件下的LSSC任务分配模型及算法

实际物流运作过程中,功能型物流提供商的物流能力具有随机性。考虑FLSP物流能力的随机性,建立了物流服务供应链订单分配模型,并给出了模型的求解方法,最后进行了算例分析。

允许退货的Supply-hub集成物流服务回购契约能力协调模型

基于Supply-hub和3PL构成的两级物流服务供应链系统,研究需求不确定条件下Supply-hub提供集成物流服务能力协调决策问题。考虑存在客户退货和3PL允许能力回购的情况,建立了允许退货的Supply-hub集成物流服务回购契约模型,利用Leibniz法则求得系统达到协调状态时最优物流服务能力订单量、回购价格及供应链各成员期望收益的解析解。算例分析进一步验证了模型的有效性,敏感性分析表明客户服务水平和固定3PL服务订单满足率等关键参数对该决策问题的最优解具有重要影响。

浅析提高物流与供应链服务质量和顾客满意度策略

在社会生产力的推动下,顾客的个人消费能力正在不断提高,对消费过程中的各项体验和消费需求也在不断变化,这就使得物流与供应链市场在未来发展中的竞争结果会朝着多元化的方向发展。提高物流与供应链管理服务质量和顾客满意度,不仅是企业服务的宗旨,更是企业盈利以及赢得市场占有率的根本保障。近年来,越来越多的学者及企业开始重视通过对供应链产品和服务质量的评估与改善,来提高顾客满意度。文章基于物流与供应链服务质量和顾客满意度两个维度提出三方面策略,使物流与供应链企业确定自身的优势,找到契合自身状况的发展方向,提高物流与供应链服务质量和顾客满意度,确保企业获取竞争优势,获得有利的市场占有率。