Strategic quality management is implemented in a local elevator company. Quality strategies, policies and goals focusing on customers′ needs are clearly established. Continuous quality improvement has been adopted as...Strategic quality management is implemented in a local elevator company. Quality strategies, policies and goals focusing on customers′ needs are clearly established. Continuous quality improvement has been adopted as the corporate strategy to improve its performance and competitive edge. This paper presents the successful implementation of a quality improvement project using the work study approach. On the completion of the project, the rate of serious defects which may lead to an accident is reduced by 55%, i.e., from 2%￣0.9% over a period of two years. A total of HK$ 1.1 million spent on the project is justified when compared with the reduction of financial risks involved. The success of the project demonstrates that the work study approach could be an effective tool for improving the performance of maintenance work.展开更多
Roads are the major asset of any country and to conserve them maintenance is essential. The delay of maintenance works can lead the road in the stage of expensive rehabilitation and reconstruction. In Nepal, Departmen...Roads are the major asset of any country and to conserve them maintenance is essential. The delay of maintenance works can lead the road in the stage of expensive rehabilitation and reconstruction. In Nepal, Department of Roads (DoR) is responsible for maintenance of strategic roads of country. The maintenance practice of the road under Department of Road is predominantly based on Strengthen Maintenance Division Process where several maintenance activities like Routine maintenance, Recurrent Maintenance, Periodic Maintenance and Emergency Maintenance are planned and carried out. The maintenance work is based on traditional quantity and unit price based short term maintenance contracts, where maintenance of physical works is outsourced. Client demands the contractor what work is to be done, when to be do it and the extent of the work. The contractor is paid on the basis of a defined output or quantity accomplished, and the schedule of the rates. DoR engineers required full time supervision of work. Pilot based performance based maintenance practice of road started in Nepal in 2003. The study assesses performance road maintenance practices of road maintenance in Nepal on the basis of the framework of cost efficiency, level of service effectiveness and quality of service. The study concluded that implementation of Performance Based Maintenance Contract (PBMC) was not successful in Nepal as Road Asset condition was not maintained to performance standard. One of the reasons is the weak service delivery of contractor alongside weak contract enforcement from the road agency.展开更多
文摘Strategic quality management is implemented in a local elevator company. Quality strategies, policies and goals focusing on customers′ needs are clearly established. Continuous quality improvement has been adopted as the corporate strategy to improve its performance and competitive edge. This paper presents the successful implementation of a quality improvement project using the work study approach. On the completion of the project, the rate of serious defects which may lead to an accident is reduced by 55%, i.e., from 2%￣0.9% over a period of two years. A total of HK$ 1.1 million spent on the project is justified when compared with the reduction of financial risks involved. The success of the project demonstrates that the work study approach could be an effective tool for improving the performance of maintenance work.
文摘Roads are the major asset of any country and to conserve them maintenance is essential. The delay of maintenance works can lead the road in the stage of expensive rehabilitation and reconstruction. In Nepal, Department of Roads (DoR) is responsible for maintenance of strategic roads of country. The maintenance practice of the road under Department of Road is predominantly based on Strengthen Maintenance Division Process where several maintenance activities like Routine maintenance, Recurrent Maintenance, Periodic Maintenance and Emergency Maintenance are planned and carried out. The maintenance work is based on traditional quantity and unit price based short term maintenance contracts, where maintenance of physical works is outsourced. Client demands the contractor what work is to be done, when to be do it and the extent of the work. The contractor is paid on the basis of a defined output or quantity accomplished, and the schedule of the rates. DoR engineers required full time supervision of work. Pilot based performance based maintenance practice of road started in Nepal in 2003. The study assesses performance road maintenance practices of road maintenance in Nepal on the basis of the framework of cost efficiency, level of service effectiveness and quality of service. The study concluded that implementation of Performance Based Maintenance Contract (PBMC) was not successful in Nepal as Road Asset condition was not maintained to performance standard. One of the reasons is the weak service delivery of contractor alongside weak contract enforcement from the road agency.
