The aim of the article is to determine the extent to which customer satisfaction＇s in the e-banking in Semnan area had organizational and customer readiness for developing their services. One of the most important se...The aim of the article is to determine the extent to which customer satisfaction＇s in the e-banking in Semnan area had organizational and customer readiness for developing their services. One of the most important sectors that plays key role for grasping developed condition is banking sector. Banks like other institutions also look for augmenting their profits and increasing their strength by expansion. The designing of bank must involve selection of those that have sufficient success potential. Hence, from several factors of success, the following three criteria factors have been： selected-customer satisfied, one dimensional, and product fully functional. These factors offers three question multi criteria group extracted from a 16 norms. Also, three criteria factors have been studied over a period of five years and important criteria for evaluating the norms. The Analytical Hierarchy Process （AHP） has been employed to calculate the success potential of each norm. The empirical data comprises the longitudinal survey of the agricultural banking of the Semnan province. The paper, also, finds that product fully functional is placed as the first priority.展开更多
以压缩机控制、联锁复位、时间累积、泵的顺控等4个典型DCS程序为例,阐述了MACS(meet all customers satisfaction)系统在化工实验装置软件设计中的应用;结合实际情况,给出了优化的设计思路和方法,并对具体程序进行了说明。4个程序均...以压缩机控制、联锁复位、时间累积、泵的顺控等4个典型DCS程序为例,阐述了MACS(meet all customers satisfaction)系统在化工实验装置软件设计中的应用;结合实际情况,给出了优化的设计思路和方法,并对具体程序进行了说明。4个程序均在实验装置中进行了验证,运行结果表明,程序简洁高效,能够稳定可靠地达到控制要求。同时,给出的设计思路和设计方法对于其他型号的DCS同样具有借鉴意义。展开更多
文摘The aim of the article is to determine the extent to which customer satisfaction＇s in the e-banking in Semnan area had organizational and customer readiness for developing their services. One of the most important sectors that plays key role for grasping developed condition is banking sector. Banks like other institutions also look for augmenting their profits and increasing their strength by expansion. The designing of bank must involve selection of those that have sufficient success potential. Hence, from several factors of success, the following three criteria factors have been： selected-customer satisfied, one dimensional, and product fully functional. These factors offers three question multi criteria group extracted from a 16 norms. Also, three criteria factors have been studied over a period of five years and important criteria for evaluating the norms. The Analytical Hierarchy Process （AHP） has been employed to calculate the success potential of each norm. The empirical data comprises the longitudinal survey of the agricultural banking of the Semnan province. The paper, also, finds that product fully functional is placed as the first priority.
文摘以压缩机控制、联锁复位、时间累积、泵的顺控等4个典型DCS程序为例,阐述了MACS(meet all customers satisfaction)系统在化工实验装置软件设计中的应用;结合实际情况,给出了优化的设计思路和方法,并对具体程序进行了说明。4个程序均在实验装置中进行了验证,运行结果表明,程序简洁高效,能够稳定可靠地达到控制要求。同时,给出的设计思路和设计方法对于其他型号的DCS同样具有借鉴意义。
