In the years 2011-2013 a big educational project for medical staff in Czech Republic （CR） was performed. The project was focused on Safety of Staffs in The Health Care in the Czech Republic. Project had a practical ...In the years 2011-2013 a big educational project for medical staff in Czech Republic （CR） was performed. The project was focused on Safety of Staffs in The Health Care in the Czech Republic. Project had a practical approach--in total, 1948 staff members in the health care were educated in 26 seminars and 9 conferences （main topics： clients-staffcommunication, prevention of needle inject by intravenous application, safety application oncologic drugs, enteral nutrition）. In this project, a mini project was included. 550 health care staff members from the hospital in the town of Jihlava were educated in the approach and communication with aggressive patients or their relatives. Nurses and nurses assistant were educated during 14 seminars （one seminar was for max. 40 staff members and took 120 m）. The main goal of this mini project was to find out the possibilities of staff members education in the health care area in a short time period and to teach them the key skills in approach with aggressive patients. The evaluation was made after 12 months from start of the mini project. Seminars were unique not only with evaluations but also with the own contain （impact by experiences, influence by emotions and infinite number of real situations）. The feedback of questionnaires was 42 %. 50.6% respondents used successfully the gained ski/Is in their practice （negotiation with patients, aggressive related）. 42.7% respondents also used successfully the gained skills in their private life. It was found out that with the used skills the courage by conflict resolution was created. 70% respondents plan to use skills in the future.展开更多
文摘In the years 2011-2013 a big educational project for medical staff in Czech Republic （CR） was performed. The project was focused on Safety of Staffs in The Health Care in the Czech Republic. Project had a practical approach--in total, 1948 staff members in the health care were educated in 26 seminars and 9 conferences （main topics： clients-staffcommunication, prevention of needle inject by intravenous application, safety application oncologic drugs, enteral nutrition）. In this project, a mini project was included. 550 health care staff members from the hospital in the town of Jihlava were educated in the approach and communication with aggressive patients or their relatives. Nurses and nurses assistant were educated during 14 seminars （one seminar was for max. 40 staff members and took 120 m）. The main goal of this mini project was to find out the possibilities of staff members education in the health care area in a short time period and to teach them the key skills in approach with aggressive patients. The evaluation was made after 12 months from start of the mini project. Seminars were unique not only with evaluations but also with the own contain （impact by experiences, influence by emotions and infinite number of real situations）. The feedback of questionnaires was 42 %. 50.6% respondents used successfully the gained ski/Is in their practice （negotiation with patients, aggressive related）. 42.7% respondents also used successfully the gained skills in their private life. It was found out that with the used skills the courage by conflict resolution was created. 70% respondents plan to use skills in the future.
