Understanding trust-related factors affecting citizen adoption of e-government services

Purpose:Today,the use of e-government services is still at a low level in China.Based on the understanding that citizen trust is an important factor influencing e-government adoption,this research tries to develop a model of citizen trust in e-government in an effort to study the impacts of trust-related factors on citizen intentions to adopt e-government services.Design/methodology/approach:The data was collected from an online survey of 182Chinese users who had more than 3 years' online experiences of using government websites.Structural equation modeling analysis was used to validate the proposed model.Findings:Our survey shows that trust in e-government,perceived usefulness and perceived ease of use are critical factors that influence citizen intentions to use e-government services.The study findings also indicate that citizen trust in e-government is positively associated with trust in government,institution-based trust and perceived usefulness of e-government services.Research limitations:The survey sampled adults aged from 25 to 35 years old.Such a limited sample group cannot represent all of the population.So a larger sample involving more experienced online users will yield more useful results.Practical implications:The study results will help government agencies,especially the Chinese government agencies,find ways to improve the Chinese citizens' trust in e-government and promote their adoptions of e-government services.Originality/value:Previous researches have investigated separately the impacts of user evaluation of government websites and user trust in e-government on user intentions to engage in e-government.This study makes a theoretical contribution by integrating these two perspectives and building a model of citizen trust in e-government in understanding the impacts of trust-related factors on citizens' adoptions of e-government initiatives.

Cloud Computing of E-Government

Over the past years, many businesses, government and individuals have been started to adopt the internet and web-based technologies in their works to take benefits of costs reduction and better utilization of existing resources. The cloud computing is a new way of computing which aims to provide better communication style and storage resources in a safe environment via the internet platform. The E-governments around the world are facing the continued budget challenges and increasing in the size of their computational data so that they need to find ways to deliver their services to citizens as economically as possible without compromising the achievement of desired outcomes. Considering E-government is one of the sectors that is trying to provide services via the internet so the cloud computing can be a suitable model for implementing E-government architecture to improve E-government efficiency and user satisfaction. In this paper, the adoption of cloud computing strategy in implementing E-government services has been studied by focusing on the relationship between E-government and cloud computing by listing the benefits of creation E-government based on cloud computing. Finally in this paper, the challenges faced the implementation of cloud computing for E-government are discussed in details. As a result from understanding the importance of cloud computing as new, green and cheap technology is contributed to fixing and minimizing the existing problems and challenges in E-government so that the developed and developing countries need to achieve E-government based on cloud computing.

Analysis of the Development of E-government in Poland Compared With the World and the European Union Countries

The paper focuses on the increasing development of e-services and an increase in interest in them. With e-government is developed, a collaboration between employees of public administration at different levels of the natural or legal persons according to their needs. The paper presents the electronic platforms of public administration services in Poland. The analysis of e-government was conducted based on selected statistics from reports prepared by the United Nations in 2010 and 2012. The data for the European Union and Poland are summarized in the table in order of occupied places in the ranking and evaluation of e-government and e-services in Poland on the background of world and the European Union are presented in the form of graphs.

Challenges and Factors Affecting the Implementation of E-Government in Jordan

Electronic government (e-Government) in its simplest form can mean using information and communication technology (ICT) tools to provide services to citizens. Still with the huge benefits and synergies that e-Government grants to governments and societies, it faces many obstacles and challenges. Therefore, there are always a number of critical success factors and risks associated with e-Government. This paper highlights some of the key ones;it critically assesses key factors that influence e-Government services adoption and diffusion. Thus, the aim of this study is to examine and identify the factors that influence and affect the utilization of e-Government in the developing countries, specifically in Jordan. Furthermore, this article investigates the challenges and barriers that must be overcome in order to successfully implement e-Government in Jordan. Semi-structured interviews were conducted and used in this study to collect the data. The results of this study show that the most significant challenges and factors influencing the implementation of e-Government services in Jordan are related to budgeting and financial costs, human expertise, social influence, technological issues, lack of awareness, resistance of public employees, data privacy and security, the legal framework, the needed technology, administrative obstacles, and trust or believing in e-Government. Conclusions, recommendations and future work are stated at the end of the paper.

Assessing Factors Affecting the Adoption of E-Government Services in Developing Countries for Transport Sector, amidst the Covid-19 Pandemic

The study was looking at establishing factors that are affecting the adoption of electronic government services in the Developing Countries for Transport sector amidst the Covid-19 pandemic based on the Unified Theory of Acceptance and Use of Technology Model (UTAUT). The study first looked at the major challenges faced by the Zambian transport sector in the implementation of e-government services among the citizens. The study then proposed a model through a web-based e-commerce web portal that could be adopted to address the challenges identified in the study. The study was based on all registered motor vehicles. These were from the various transport sectors in Zambia’s capital city, Lusaka. Both qualitative and quantitative data was collected from respondents using a structured questionnaire. The questionnaire was generated based on the UTAUT conceptual model. The response rate was 57% giving 141 questionnaire responses from the four transport providers. The Chi-Square test of independence was used to analyze the data using SPSS software. The results showed that interaction between trust in government and trust in the Internet has a significant effect on the utilisation of e-government services. The test had an observed P-Value of 0.05 against the Chi-Square value of 59.535. The results further showed that e-services control and effort expectancy had a significant impact on the actual utilisation of e-government services.

Reinforcing of Citizen’s Trust in E-Government: The Cameroon’s Case

The embracing of ICTs and related technologies has enhanced different approaches for governments worldwide to deliver services to their citizens in a smart way. However, the usage of e-government services by common citizens is recognized as one of the major setbacks of e-government development in both developed and developing countries. Moreover, government agencies in these countries are facing great challenges in keeping the citizens motivated enough to continue to use e-government services. This research aims to investigate the factors that influence citizens’ trust towards continue use of e-government services in Cameroon. The proposed research model consisted of three main constructs including technological, governmental, risk factors as well as six demographic characteristics (age, gender, educational level, income, internet experience and cultural perception). A five-point Likert scale questionnaire was designed to collect data physically and electronically, 352 valid questionnaires were retrieved. Simple and Multiple regression analysis methods were applied to build an adequate model based on the verification of hypotheses proposed. Based on results obtained, four demographic characteristics (age, education, occupation and income) have influence on citizens’ trust in e-government meanwhile gender and cultural affiliation have no influence. Furthermore, technological factors and governmental factors positively influence trust level in e-government, whereas risk factors have a negative influence on trust level. Deducing from the results, a list of recommendations is proposed to the government of Cameroon in order to reinforce citizens’ trust in e-government services.

E-government maturity model and its evaluation

In order to ensure e-government construction healthily,rapidly and orderly develop,an e-government maturity model（EGMM）is proposed based on a software capability maturity model （CMM）and a project management maturity model（PMMM）. Five levels of maturity in e-government development process are constructed,which include network infrastructure,information serving,information interactive,information sharing and comprehensive integrating.An index system of e-government maturity is put forward,and then an e-government maturity levels evaluation method is presented,which can provide clear,detailed and efficient decision information and investment directions of e-government for decision-makers.The EGMM and its maturity evaluation method are helpful for improving the construction of e-government.

Approach for analyzing,extracting and modeling e-government ontology

Taking the knowledge-intensive characteristics of governmental processes into account, an approach to analyzing, extracting and modeling e-government ontology by using both the IDEF5 ontology capture method and the web ontology language （OWL）, is presented. First, both knowledge-intensive activities and knowledge items can be identified by the analysis of governmental processes. Secondly, the IDEF5 ontology capture method is utilized to extract concepts, terms and statements from these knowledge items, which act as a starting point for ontology refinement and validation. To describe precisely the semantics of the ontologies, the OWL language is employed in our project to formally model these e-government ontologies with the help of Prot6ge-OWL tools. Finally, a case study about applying for social security cards （SSCs） in Shanghai local government is illustrated to demonstrate the effectiveness of the presented approach.

建立自主PKI 推进e-Government

文章通过对 PKI运行机理的安全性技术分析 ,针对 e Government的安全需求详细地阐述了构建自主 PKI的相关策略 ,并设计了一个 PKI的应用方案以供参考。

An Acceptance Model of Using Mobile-Government Services(AMGS)

In recent years,the telecommunications sector is no longer limited to traditional communications,but has become the backbone for the use of data,content and digital applications by individuals,governments and companies to ensure the continuation of economic and social activity in light of social distancing and total closure inmost countries in the world.Therefore,electronic government(e-Government)andmobile government(m-Government)are the results of technological evolution and innovation.Hence,it is important to investigate the factors that influence the intention to use m-Government services among Jordan’s society.This paper proposed a new m-Government acceptance model in Jordan(AMGS);this model combines the Information System(IS)Success Factor Model and Hofstede Cultural Dimensions Theory.The study was conducted by surveying different groups of the Jordanian community.Astructured questionnaire was used to collect data from203 respondents.Multiple regression analysis has been conducted to analyze the data.The results indicate that the significant predictors of citizen intention to use m-Government services in Jordan are Information Quality,Service Quality,Uncertainty Avoidance,and Indulgence vs.restraint.While,the results also suggest that Power Distance is not a significant predictor of citizen intention to use m-Government services.

A Framework of Information Service Platform in E-Government

For exchanging and sharing information and services in e-government, a framework of information service platform (ISP) is presented. The multi-layer architecture of the ISP is introduced. They are. user's requirement layer, business service layer, business process layer, business function layer and data layer. The lower layers are based on the architecture of web services and the upper layers are related to the institutional and organizational issues. In order to deal with the variation of user's requirements and changing environment, the matching and mapping processes with adaptive mechanism are illustrated.

A New Approach to a Local E-Government Portal for Information Management and Deep Searching

The paper introduces a new approach, that is, semantic Web techniques, to shed a new light on the solutions for local e-government information portal. After taking the comparison between traditional approaches and semantic approaches, the design of arehitecture and components of a local e-government information portal are illustrated in details based on semantic technologies. The paper also researches on the core technologies of implementation of the new approach, including the definition of e-government information portal Ontologies and searching algorithms.

A Cultural E-Government Readiness Model

E-Government is defined as a system utilizing the Internet and the world-wide-web for delivering government informa-tion and services to citizens. This system reduces the processing costs, improves service delivery, and increases trans-parency and communication between a government and its citizens. The aim of this paper is to propose a new model to measure the readiness of e-Government according to cultural factors. By assessing to which degree these cultural factors are present/absent in a country and which of them have a significant impact on government readiness, the government will be able to identify their weakness and strength points, then build a preparing plan that can help them to achieve the readiness required toward a successful implementation of the e-Government systems.

电子政务(E-Government)多层体系结构模型中间件(Middleware)的工作机制

电子政务的信息网络是一个层次化的(Hierarchical),集成多种技术、各类应用的一体化网络,政务资源网络为政府运作提供了最主要的信息服务和业务协同支撑环境。各级政府除了本身能够互访外,还要为公众提供访问政府网络的手段。中间件(middleware)

Civic Engagement in Services Design and Provisioning： A Case of We-government

In recent years, public management literature has focused its attention on communities＇ role in public service design, production, and delivery. The present paper is focused on the review of the main academic contributions describing the most common models that frame citizens＇ engagement in service co-production. Among these models, a specific attention has been paid to one of the most recent： the ＂we-government＂ paradigm. Consequently, to better understand we-government conversational and cooperative potential, the analysis has also interested the influence of recent mass collaboration channels and in particular of social media on citizens engagement in public service co-production, in order to better understand how and when they act as local and national governments＇ partners. To support theoretical evidences, a case study analysis has been conducted in order to cheek the appliance of a we-government platform to a specific area. In particular, it has been analyzed the FixMyStreet social platform and its implementation in the city of Gloucester （UK）.

The E-Government in Local Governance and Its Contribution to the Regional Development: A Comparative Study

The purpose of this article is to designate the impact of the implementation of e-governance in municipalities and to suggest some proposals for further growth. More specific, in the first chapter, there is a theoretical approach of e-governance by presenting its definition and describing the current situation of the progression of e-governance to these municipalities. In the second chapter, it is presented a comparison between these municipalities about the implementation and progress of e-governance among them. Finally, in the third and last chapter, there are the conclusions and some proposals for future growth of e-governance to these municipalities.

E-government Implementation Factors： A Conceptual Framework

This paper provides an insight into the concept of e-government and its implementation factors. Attempts have been made to review and analyse existing literatures and theories of e-government and to develop a conceptual framework for evaluating factors influencing e-government implementing in both developing and developed countries. This is necessary to build trust amongst stakeholders, to encourage collaborative working, and to ensure that transparent and generally acceptable systems are in place. It is expected that the proposed conceptual model would be validated by researchers and academicians in future, since it would be relevant for analysing those wider social and economic factors that have an impact on e-government and other information and communication technologies （ICTs）.

E-Government in Social and Economic Development： The Asymmetric Roles of Information, Institutionalization and Diffusion

There are documented differences between the success and failure factors in the developed and developing countries with regard to the adoption and embracement of Openness in e-Government practice models. This paper posits that e-Government constitutes a critical context for social and economic development in both developed and developing countries. The paper also suggests that e-Government encompasses more than just technology, that is, attempts to highlight the social and economic implications of changes that have occurred in recent years as a result of the transparency and accountability of government and how software usage can influence digital inclusion, trust and privacy and possible strategies to eliminate the digital divide by encouraging greater public and commercial use and re-use of government information through putting govermnent data on the Web. In addition to leveraging economic development, e-Government also helps to stream line govemment services to more social based values of inclusion and citizens＇ participation, accessibility and power relationship ratios. Although e-Government is not a new phenomenon in most developed countries such as the US, UK, Japan, most of the European countries and some developing countries in Asia and Africa which have already announced their Open Government Initiatives and data portals it also leads to greater information asymmetry among citizens and government and also, institutionalization and diffusion asymmetry of the practice of the current Openness in e-Government models within developed and developing countries. Drawing on organizational decision-making research and following the explorative and grounded based research approach the findings of this research are that the information asymmetry between citizens and government and asymmetry in institutionalization and diffusion within developed and developing countries are widely attributed to socio-economic and political variations in developed and developing countries. Unless these differences are skill fully identified and accommodated as such into the development and use models, Openness in e-Government efforts would not help achieve the social and economic development goals by both developed and developing countries.

E-Government Strategy and Plans in Jordan

Life is being developed every day in all of the life aspects. One of the major developing aspects is information technology (IT), and communication technology which makes life easier, faster, and more connected. ICT is evolving fast in Jordan and offering the government to deliver multiple delivery services with different characteristics among E-government services. The Jordanian government has invested heavily in E-government initiatives for the last 10 years to transform from traditional service delivery to more effective and efficient service to deliver high-quality customer-centric and performance-driven services to E-government stakeholders. However the global rank of E-government readiness as well as regional rank of Jordan is still in low rank according to the global countries but it is still quite according to the Arab countries. This research provides a trend analysis to find the trends (positive or negative) in the UN E-government indicators in Jordan and provides an overview to the E-government in Jordan where the researchers analyze the development of E-government in Jordan by introducing a general framework for the E-government through discussing the past, present status and the future plans for E-government in Jordan to get better service to their recipients and to improve overall progress of Jordan achievements compared with regional and global countries.

Towards Developing Successful E-Government Websites

Quality is a key factor to ensuring success of e-government websites. Therefore, a definition for high-quality e-government website is required, as well as, an e-government system’s quality evaluation methodology. This paper identifies quality attributes that are required to assess the quality of an e-government website, which should be considered by developers during the development of e-government applications. The primary goals are identifying, qualifying, categorizing, and ranking these factors, and then defining the interrelations among these quality factors.