Trust beyond Technology Algorithms: A Theoretical Exploration of Consumer Trust and Behavior in Technological Consumption and AI Projects

In an era dominated by artificial intelligence (AI), establishing customer confidence is crucial for the integration and acceptance of AI technologies. This interdisciplinary study examines factors influencing customer trust in AI systems through a mixed-methods approach, blending quantitative analysis with qualitative insights to create a comprehensive conceptual framework. Quantitatively, the study analyzes responses from 1248 participants using structural equation modeling (SEM), exploring interactions between technological factors like perceived usefulness and transparency, psychological factors including perceived risk and domain expertise, and organizational factors such as leadership support and ethical accountability. The results confirm the model, showing significant impacts of these factors on consumer trust and AI adoption attitudes. Qualitatively, the study includes 35 semi-structured interviews and five case studies, providing deeper insight into the dynamics shaping trust. Key themes identified include the necessity of explainability, domain competence, corporate culture, and stakeholder engagement in fostering trust. The qualitative findings complement the quantitative data, highlighting the complex interplay between technology capabilities, human perceptions, and organizational practices in establishing trust in AI. By integrating these findings, the study proposes a novel conceptual model that elucidates how various elements collectively influence consumer trust in AI. This model not only advances theoretical understanding but also offers practical implications for businesses and policymakers. The research contributes to the discourse on trust creation and decision-making in technology, emphasizing the need for interdisciplinary efforts to address societal challenges associated with technological advancements. It lays the groundwork for future research, including longitudinal, cross-cultural, and industry-specific studies, to further explore consumer trust in AI.

Success Factors for Social Systems to Increase the Number of Organ Donations—From the Perspectives of Mechanisms and Organizational Behaviors

Deceased organ donation is much less prominent in Japan than it is in Western and other Asian countries. Because a shortage of organ donation is a serious social issue in Japan, various solutions to the issue have been considered. Although it was believed that the most critical factor in the organ shortage was the absence of a well-established social system, no prior studies attempted to analyze the issue from the perspective of the mechanisms and organizational behaviors. To identify common success factors of increasing organ donation, we conducted a qualitative survey in 5 countries promoting organ donations on a national level and increasing the number of organ donations. We found several important common factors: 1) to change from an explicit consent system to a presumed consent system with establishment of an appropriate in-hospital system, 2) to increase the level of job satisfaction of healthcare professionals and help them generating better results, 3) to demonstrate managements’ leadership for all staff to realize the importance of organ donations, 4) to establish an environment where medical professionals engaged in organ donations can appreciate autonomous working styles, the recognition of the importance of the work. It is suggested that these successful factors are introduced into Japan with long-, mid-term strategy to enhance organ donation.

Leadership Behaviors, Organizational Culture, and Incidents Reporting Practices as Perceived by Jordanian Nurses, Literature Review

Background: Safety of patients and their families is recognized as a priority for all healthcare organizations all over the world;therefore, exploring the variables that influence patient safety issues is paramount. Objective: This literature review is to detect the gab in the body of knowledge regarding issues of incidents reporting practices, leadership behaviors, and organizational culture especially in Jordanian context, as well as, to give reflection about the searched studies and to address the strength and weakness points of each study as well. The design of the current article was literature review of twenty five studies. Results: The current review revealed that most of the research studies were conducted in order to explore the perceptions of healthcare providers about patient safety issues, and clinical incidents reporting practices as well, however, there are few studies that were conducted in order to investigate the influence of leadership behaviors and organizational culture on incidents reporting practices as perceived by Jordanian hospitals’ registered nurses. Moreover, it seems that in Jordanian context, it is not fully understood the influence of leadership behaviors and organizational culture on incidents reporting practices as perceived by Jordanian hospitals’ registered nurses. Conclusion: It is imperative for researchers to fill the gap that existed in the body of knowledge regarding the variables of leadership behaviors, hospitals’ organizational culture and incidents reporting practices in order to enhance patient safety and safety practices in health care organizations. Relevance to clinical practice: Exploring the influence of leadership behaviors and organizational culture on incidents reporting practices among registered nurses in Jordan is highly recommended. Finally, the current review identifies the gap in the body of knowledge regarding the mentioned above variables.

Organizational Citizenship Behavior and Organizational Commitment among Clinical Nurses in Bangladesh

Organizational citizenship behavior becomes one of the significant factors that enhance the organizational efficiency. Organizational citizenship behavior has been defined as behaviors that an employee voluntarily engages in organization that promote the effectiveness of clearly rewarded by the organization. However organizational commitment is very beneficial for the organization because it reduces the absenteeism rate and turnover ratio and enhances the organization productivity. In all of the organization, organizational commitment exerts a positive effect on the nurses’ performance. The aim was to assess the relationship between organizational citizenship behavior and organizational commitment among nurses. The descriptive correlational design was used to explore the relationship between organizational citizenship behavior and organizational commitment among nurses. Simple random sampling was used and sample size was 164. Data were collected by a self-structured questionnaire during November 2019 to December 2019 at Dhaka Medical College Hospital. Data were analyzed using SPSS version 21. The result showed that average age of the participants was 34.19 years old. There were statistically positive significant relationships between organizational citizenship behavior with organizational commitment (r = 0.82, p = 0.000), organizational citizenship behavior with working ward (F = 6.31, p = 0.000) and organizational commitment with working ward (F = 4.45, p = 0.002). Based on the results of this study, it is indicated that lack of OCB & OC among nurses’ is moderate level. The findings of this study will suggest reducing organizational hazard, and developing citizenship behavior and organizational commitment that enhance high outcome in health care organizations & quality of care. So hospital should provide in-service training for nurses’ and all departments are equally. Predictive study of factors related to OCB & OC is recommended for future study.

Organizational Data Breach:Building Conscious Care Behavior in Incident Response

Organizational and end user data breaches are highly implicated by the role of information security conscious care behavior in respective incident responses.This research study draws upon the literature in the areas of information security,incident response,theory of planned behaviour,and protection motivation theory to expand and empirically validate a modified framework of information security conscious care behaviour formation.The applicability of the theoretical framework is shown through a case study labelled as a cyber-attack of unprecedented scale and sophistication in Singapore’s history to-date,the 2018 SingHealth data breach.The single in-depth case study observed information security awareness,policy,experience,attitude,subjective norms,perceived behavioral control,threat appraisal and self-efficacy as emerging prominently in the framework’s applicability in incident handling.The data analysis did not support threat severity relationship with conscious care behaviour.The findings from the above-mentioned observations are presented as possible key drivers in the shaping information security conscious care behaviour in real-world cyber incident management.

Interactions Between Knowledge Sharing and Organizational Citizenship Behavior

Recently, researches toward the social and psychological structure of organizations have proliferated observably As the quality and quantity of these studies improve, the value of such issues gets more manifest. In this context, efforts toward making employees＇ knowledge, which is an indispensable value for organizations, accessible and efforts to make it available for work processes and social relations extend new behavioral patterns. Organizational citizenship behavior is an example of such patterns. This paper attempts to explain and discuss interactions between organizational citizenship behavior and knowledge sharing, which is reasoned to have a defining role over it, and to draw attention on the issue. Organizational knowledge sharing, the factors influential on it, and the relationships between the antecedents of organizational citizenship behavior and knowledge sharing are being dwelled upon conceptually

数智时代人机协同的研究现状与未来方向

数智时代因人机协同情境的普遍存在而出现新的决策范式。本专栏旨在促进学者研究与人机协同中的管理决策与组织行为有关的重要问题。尽管在20世纪人工智能的起始阶段学者注意到人与机器共同决策的重要问题,但因人工智能技术在很长时间内没有取得重要突破而没有被继续关注。伴随着人工智能的广泛应用以及认知科学在过去几十年取得的长足进步,学界研究人机协同中的决策和行为问题有了丰富的数据、场景、理论和方法。同时,实践界对于人机协同的新现象还存在认识上的不足和适应性困难,阻碍了企业和组织成员借助数智技术实现智能增强。本文总结了在商业与管理、计算机和心理学领域的学者所从事的有关人们对于机器算法的信任或依赖的研究,特别介绍了在企业情境下开展的人机协同研究。在简要介绍本专栏收录的七篇文章的主要研究发现后,我们指出了未来人机协同研究的重要方向,旨在倡导学界同行开展深入的研究,既能够建立数智化情境下的人机协同理论,又为中国企业顺利实现数智化转型提供参考。

组织行为学视角下某医院青年人才培养的理论分析与实践探索

青年人才是推动公立医院高质量发展的重要资源与后备力量。现实中,青年人才培养离不开工作(岗位)设计、组织结构、组织文化等组织内部行为和客观环境,需要找到适宜的培养路径和方法增强青年人才工作动力、提升青年人才发展主动性和创新性、筑牢青年人才秉持医院公益性理念,更好地服务医疗卫生战略需求。北京天坛医院基于组织行为学,积极推进“人才强院”战略,根据医、药、技、护、管各岗位特点,基于青年人才岗位培养历练等组织要素,打造应用复合型青年人才培养的“苗圃工程”,大力推动实施“青年科学家计划”,为不同类型青年人才提供高质量培养与发展平台。

2050名三级甲等医院护士组织公民行为现状及影响因素分析

目的 了解临床护士的组织公民行为现状,并分析其影响因素。方法 采用便利抽样法,于2023年3—6月选取新疆地区3所三级甲等医院2 050名临床护士,采用一般资料调查表、护士组织公民行为量表、护士间团结量表、护理工作环境量表对其进行调查。结果 护士组织公民行为得分为(96.92±11.07)分,护士组织公民行为与护士团结度、护理工作环境总分呈正相关(r=0.546,0.433,均P<0.01);多元线性回归分析显示,学历、婚姻状况、职称、护士团结度及护理工作环境进入回归方程(P<0.01),共解释总变异的35.2%。结论 三级甲等医院临床护士组织公民行为处于中上水平,学历、婚姻状况、职称、护士团结度及护理工作环境是组织公民行为的影响因素。建议护理管理者应及时关注护士间人际关系状况,积极营造科室和谐氛围,改善工作“软”环境,进而激发护士组织公民行为水平。

工匠精神对制造业员工双元创新行为的影响

基于新人力资本理论和特质激活理论,探讨工匠精神对制造业员工双元创新行为的影响、学习目标导向的中介作用,以及此研究路径在组织创新氛围下的作用边界。通过对352份制造业员工样本的数据分析,结果表明:工匠精神对探索式创新和利用式创新行为均有显著的正向预测作用;学习目标导向在工匠精神与利用式创新行为、探索式创新行为之间起部分中介作用;组织创新氛围感知能调节学习目标导向在工匠精神和探索式创新行为、利用式创新行为之间的中介效应。因此,制造业企业应重视员工工匠精神的培育,在鼓励激发员工双元创新行为上做到有的放矢;关注员工的学习主动性及学习目标导向;为员工营造组织创新氛围。

高绩效工作系统如何影响员工创新行为--组织认同与服务型领导的作用

积极促进员工创新行为对企业发展具有重要意义,高绩效工作系统是影响员工创新行为的重要前因变量,但现有文献对其影响机理的研究尚显不足。基于社会交换理论与社会认同理论,运用多层线性模型探究了组织认同在高绩效工作系统与员工创新行为之间的中介作用以及服务型领导的调节作用。研究结果表明,高绩效工作系统对员工创新行为具有显著正向影响,组织认同在高绩效工作系统与员工创新行为之间发挥部分中介作用,服务型领导在高绩效工作系统与员工创新行为之间发挥正向调节作用,服务型领导在高绩效工作系统与组织认同之间也发挥正向调节作用,服务型领导正向调节组织认同在高绩效工作系统与员工创新行为之间的中介效应,即服务型领导水平越高,中介效应越显著。

高校高水平运动队建设路径的逻辑辨识与行动方略——基于行政型体育组织的考察

从组织管理过程的基本属性行政化入手,依托结构功能主义与组织行为学观点,以个体行动作为逻辑起点,对我国高校高水平运动队实践样态加以剖判并进行类型学建构,归纳其在宏观、中观和微观层面的3类建设路径,由此判辨各路径在建设过程中存在的问题,再结合“制度-利益-观念”概念性框架对其进行消解,进而探索高校高水平运动队未来的行动方略。研究认为,我国高校高水平运动队主要呈现出“层层加码”“水平比码”“主体择码”3类建设路径,且分别存在制度环境的行政力量产生锁入效应、高校职能部门间利益分配的非帕累托改变、行政官员对多重建设目标的选择偏颇问题,而这可从制度的规范引导、利益的有效激励和观念的柔性约束3个方面对其进行改善。

课程思政中立德树人导向对育人绩效的作用机制研究

为了揭示立德树人导向如何作用于育人绩效,从组织战略导向出发,选取教师组织公民行为和目标导向行为作为中介变量,基于“战略导向—组织行为—战略产出”理论模式,探讨立德树人导向对育人绩效的作用机制;同时,选取变革型和交易型两种课程思政的领导风格作为调节变量,研究其对立德树人导向发挥作用的边界影响。研究表明,高校需要强化立德树人导向培养优秀大学生,形成自身的独特竞争优势;同时,高校管理者需要通过调整领导方式以更好地贯彻完成立德树人根本任务。

高管团队行为整合对双元创新的影响:组织能力的中介作用和批判性反思的调节作用

双元创新是企业在激烈竞争的市场环境中保持领先的关键,是企业持续发展和壮大的重要驱动力。本文以高管团队行为整合、双元创新、组织能力和批判性反思为自变量、因变量、中介变量和调节变量,以209家高新技术企业为实证研究样本,通过理论分析与实证研究,揭示了高管团队行为整合对双元创新的影响,以及组织能力的中介作用和批判性反思的调节作用。研究结果表明:高管团队行为整合对双元创新有显著的正向作用,适应能力仅在高管团队行为整合与突破性创新之间起完全中介作用,协调能力在高管团队与双元创新之间起部分中介作用。批判性反思在高管团队行为整合与双元创新之间起正向调节作用。本研究丰富了双元创新理论研究,从高管团队行为整合视角入手,探究了双元创新的可实现性。实证结果为双元创新的可实现性提供了证据支持,也为企业高管实施双元创新提供了理论指导。

感激导向人力资源管理实践的驱动机制及其作用机理

目前关于战略人力资源管理实践的研究过度关注结果导向而忽视了员工福祉,员工作为企业最重要的资源,其付出需要组织给予认可与肯定。然而,感激导向人力资源管理实践是由何种因素形成,又会给组织、部门及个体带来何种影响,既有文献缺乏系统思考和实证研究。鉴于此,本文将探究中国情境下感激导向人力资源管理实践的驱动机制与作用机理。首先,探讨感激导向人力资源管理实践的形成因素。其次,探讨感激导向人力资源管理实践对组织韧性与企业社会责任的影响机制。再次,探讨感激导向人力资源管理实践对领导感激表达的影响机制。最后,探讨感激导向人力资源管理实践对员工帮助行为的影响机制。本文拓展了工作场所组织感激的研究视角,为组织优化人力资源管理实践提供参考和借鉴。

组织正念对矿工安全行为的影响机理

为明晰组织正念对安全行为的影响机理,基于自我决定理论和社会信息加工理论,构建了包含组织正念、和谐安全激情、领导安全承诺和安全行为的概念模型;以山西省431名一线矿工为研究对象,采用结构方程模型进行假设和实证检验。研究结果表明:组织正念显著正向影响安全行为,和谐安全激情在此关系中起中介作用;领导安全承诺调节了组织正念的影响,即领导安全承诺越高,和谐安全激情的中介作用越强;煤矿管理者应提高组织动态应急处理能力,切实履行安全承诺,提升矿工安全行为。

员工亲组织非伦理行为影响全面薪酬机理探讨--基于商业企业和非营利组织基层员工问卷调查数据的实证检验

笔者基于社会交换理论,以来自对商业企业和非盈利组织基层员工问卷调查的有效数据,运用层次回归和结构方程模型实证检验了员工亲组织非伦理行为与其全面薪酬二者之间的关联。检验结果证实:员工亲组织非伦理行为与其全面薪酬正相关;员工工作绩效和组织惩罚中介了员工亲组织非伦理行为对其全面薪酬的影响,其中,工作绩效的影响是正向的,组织惩罚的影响是负向的;上下级关系负向调节工作绩效和组织惩罚的中介效应。本研究通过实证检验员工采取亲组织非伦理行为与其获得组织全面薪酬之间的关联,揭示了员工亲组织非伦理行为与其全面薪酬之间的影响机理,拓展了社会交换理论的伦理应用范围,丰富了相关公司治理方面的现有文献,研究结论有助于为正确处理员工亲组织行为与全面薪酬的关系及其过程中有效运用上下级关系、工作绩效、组织惩罚等治理手段提供理论依据。

低年资护士基本心理需求在同事支持与组织公民行为间的中介效应

目的探讨低年资护士基本心理需求在同事支持与组织公民行为间的中介效应,为护理管理者采取针对性措施促进低年资护士组织公民行为表现,促进护理服务质量和组织整体绩效的提升提供依据。方法采用便利抽样法,选取河南省4所三级综合医院的550名低年资护士为研究对象,使用一般资料调查表、组织公民行为量表、同事支持量表和基本心理需求量表进行调查,采用结构方程模型检验低年资护士基本心理需求在同事支持及组织公民行为间的中介效应。结果最终纳入524份问卷。同事支持评分为74.44±22.00,基本心理需求评分为32.28±6.25,组织公民行为评分为89.60±10.17。同事支持分别与基本心理需求、组织公民行为呈负相关(均P<0.05),基本心理需求与组织公民行为呈正相关(P<0.05)。分层回归分析结果显示,在控制一般资料变量后,同事支持及基本心理需求能解释组织公民行为总变异的31.4%。低年资护士基本心理需求在同事支持与组织公民行为间起中介作用,中介效应占总效应的36.045%。结论护理管理者应重视低年资护士群体同事支持的作用,满足其基本心理需求,进而促进低年资护士的组织公民行为。

模块化组织形式对工程项目创新绩效的影响

随着建设工程项目的管理难度不断上升,加之建设工程项目在发包过程中项目各参建单位之间的组织架构呈现出模块化特性,从组织模块化的视角识别出建设工程项目组织形式在模块化程度方面的两个重要维度,包括界面设计规则和近似可分解,同时引入各参建单位的合作行为作为中介变量,基于196份问卷结果实证探究其对项目创新绩效的影响。结果表明:建设工程项目组织形式模块化程度对项目创新绩效有显著正向影响,各参建单位的合作行为在组织形式模块化程度与项目创新绩效之间起中介作用;在设计、采购和建造的工程总承包(EPC)模式下,各参建单位之间的工作分工更为明晰,参建单位之间的资源整合效率和协作情况也更为突出,较为符合高界面规则明确性和高近似可分解性的模块化组织形式,对项目创新绩效的提高作用更为明显。因此,在建设工程项目实施过程中不但要关注参建单位的合作行为,还要对项目组织形式进行优化。

保险公司风险管理的公司法意涵

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