Purpose:This research focuses on comparing various service quality measures including disconfirmation measures(performance-minus-importance and performance-minus-expectation),performance-only measure,and importance-we...Purpose:This research focuses on comparing various service quality measures including disconfirmation measures(performance-minus-importance and performance-minus-expectation),performance-only measure,and importance-weighted measures(importance-weighted performance-only and importance-weighted disconfirmation)in a festival setting.It also explores the relationship between the constructs of service quality and other variables including visitors’perceptions of overall service quality,overall satisfaction,and future intentions.Reliability,convergent validity,discriminant validity,and predictive validity of five service quality measures are tested and compared.The result shows that the importance-weighted performance-only measure exhibits the highest reliability and validity.展开更多
The purpose of this article is to contribute to the analysis of subjective well-being in the cities of Mexico through the theoretical formalization and empirical verification of a quantitative model.The variables come...The purpose of this article is to contribute to the analysis of subjective well-being in the cities of Mexico through the theoretical formalization and empirical verification of a quantitative model.The variables come from the constructs of the self-reported well-being module(BIARE);and they are called:overall satisfaction with life,sense of fullness,affect balance,and satisfaction domains.The equations were constructed using ordinary least squares regression with the BIARE databases of 2014 and 2017.The analysis of the behavior pattern of variables conduced to findings of urban society’s expectations of well-being and concerns in the period analyzed.Variables quality of life-and-self-realization and overall satisfaction with life have the greatest weight in the model equations.Besides,it was determined that emotional balance and citizen security condition the model.Finally,a relevant finding was that religion restricts the sense of fulness since it represents a well-being project with an opposite logic.展开更多
文摘Purpose:This research focuses on comparing various service quality measures including disconfirmation measures(performance-minus-importance and performance-minus-expectation),performance-only measure,and importance-weighted measures(importance-weighted performance-only and importance-weighted disconfirmation)in a festival setting.It also explores the relationship between the constructs of service quality and other variables including visitors’perceptions of overall service quality,overall satisfaction,and future intentions.Reliability,convergent validity,discriminant validity,and predictive validity of five service quality measures are tested and compared.The result shows that the importance-weighted performance-only measure exhibits the highest reliability and validity.
基金Correspondence concerning this article should be addressed to Rafael G.Reyes-Morales,Av.Ing.Victor Bravo Ahuja No.125,Esquina CalzadaTecnológico,Oaxaca,Oax.,C.P.6030,Mexico.rafarey@itoxaca.edu.mx。
文摘The purpose of this article is to contribute to the analysis of subjective well-being in the cities of Mexico through the theoretical formalization and empirical verification of a quantitative model.The variables come from the constructs of the self-reported well-being module(BIARE);and they are called:overall satisfaction with life,sense of fullness,affect balance,and satisfaction domains.The equations were constructed using ordinary least squares regression with the BIARE databases of 2014 and 2017.The analysis of the behavior pattern of variables conduced to findings of urban society’s expectations of well-being and concerns in the period analyzed.Variables quality of life-and-self-realization and overall satisfaction with life have the greatest weight in the model equations.Besides,it was determined that emotional balance and citizen security condition the model.Finally,a relevant finding was that religion restricts the sense of fulness since it represents a well-being project with an opposite logic.