Knowledge has become the most important strategic resource of firms, and the competition among firms is more based on knowledge than before. To deal with this challenge, some firms are trying to develop knowledge stra...Knowledge has become the most important strategic resource of firms, and the competition among firms is more based on knowledge than before. To deal with this challenge, some firms are trying to develop knowledge strategies to direct their knowledge management activities, but current strategic performance measurement systems can＇t evaluate the performance of knowledge strategies appropriately. This article develops a performance measurement system for knowledge strategies based on Balanced Scorecard, and simulates the system with an improved Data Envelopment Analysis （DEA） model.展开更多
文摘Knowledge has become the most important strategic resource of firms, and the competition among firms is more based on knowledge than before. To deal with this challenge, some firms are trying to develop knowledge strategies to direct their knowledge management activities, but current strategic performance measurement systems can＇t evaluate the performance of knowledge strategies appropriately. This article develops a performance measurement system for knowledge strategies based on Balanced Scorecard, and simulates the system with an improved Data Envelopment Analysis （DEA） model.
