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Study on The Basic Public Health Service in Shanghai
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作者 ZHAO Qing 《International English Education Research》 2016年第12期96-98,共3页
It is increasingly found that medical investment is not the only effective means to improve the national health level. The basic public health service, which is dominated by disease control and prevention, is paid mor... It is increasingly found that medical investment is not the only effective means to improve the national health level. The basic public health service, which is dominated by disease control and prevention, is paid more and more attention.This paper analyzes the relationship between the migrant population and the population of the city's household registration to the basic public health service. Access to basic public health services and satisfaction of the system, analysis of the factors affecting the satisfaction of the basic public health services in Shanghai revealed the problems and causes of development. Finally, putting forward the concrete countermeasures and suggestions for perfecting and improving the basic public health service in Shanghai. 展开更多
关键词 basic public health service SATISFACTION countermeasure and suggestion
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Zibo MATO village public health service development present situation and problem analysis
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作者 Shi Menglin Chen Chen 《International English Education Research》 2015年第6期95-97,共3页
Rural public health services in the relationship of farmers' quality of life and health, and the farmers' interests is closely related to the public, is very important to build a new socialist countryside. In nation... Rural public health services in the relationship of farmers' quality of life and health, and the farmers' interests is closely related to the public, is very important to build a new socialist countryside. In national attention and support of the rural public health services in the development of big situation, based on the zibo MATO village as an example, the public health service development present situation has carried on the brief analysis, and describes the Jane MATO village problems of public health service. 展开更多
关键词 public health service Zibo MATO village Rural doctors
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Antibiotics prescribed to febrile under-five children outpatients in urban public health services in Burkina Faso
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作者 Léon G. Blaise Savadogo Bernard Ilboudo +4 位作者 Maurice Kinda Nacro Boubacar Philippe Hennart Michèle Dramaix Philippe Donnen 《Health》 2014年第2期165-170,共6页
Appropriate use of antibiotics remains critical for success in achieving MDG4. The aim of this study was to investigate antibiotics prescribing practices to febrile under-five children outpatients in urban public heal... Appropriate use of antibiotics remains critical for success in achieving MDG4. The aim of this study was to investigate antibiotics prescribing practices to febrile under-five children outpatients in urban public health services in a low income country. Methods: From March to April 2013, a cross-sectional epidemiological study of care facilities visit by under-five age, for febrile illness, was carried out in urban health services in Bobo-Dioulasso, Burkina Faso. Patient demographics, diagnoses and medications were recorded. We calculated for each diagnoses several indicators for antibiotics use. Results: Our study showed an over-prescription of antibiotics at the university teaching hospital (78.08%) and at the first level facilities (57.71%) for under-five outpatients for febrile illness. There was evidence of high antibiotic prescription in children with diarrhea (more than 9 on 10 at university teaching hospital of diarrhea cases and 60% at the first level facilities), in children with Upper respiratory tract infections (respectively 60% and 85.2% of cases at university teaching hospital and at the first level facilities) and in children with malaria (respectively 47.5% and 17.6% of cases at university teaching hospital and at the first level facilities). Overuse, misuse and inappropriately prescribed antibiotic coexisted in our results: at university teaching hospital 90.9% of diarrhea cases, 60% of URTI cases,?47.5% of malaria cases received antibiotic prescription;at first level heath care facilities 85.2% of URTI, 17.6% of malaria cases received an prescribed antibiotic and 11.8% of LRTI did not received a prescribed antibiotic. Developing countries have poor access to newer antibiotics and irrational antibiotics use remains a global problem. Overuse and misuse of antibiotics combat, rigorous infectious diseases diagnosis, antimicrobial resistance consequences education of users and health professional’s prescribers, and improved surveillance of antimicrobial resistance, must be strengthened. 展开更多
关键词 ANTIBIOTICS Children FEBRILE OUTPATIENTS public health services
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Dynamic analysis of major public health emergency transmission considering the dual-layer coupling of community–resident complex networks
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作者 杨鹏 范如国 +1 位作者 王奕博 张应青 《Chinese Physics B》 SCIE EI CAS CSCD 2024年第7期158-169,共12页
We construct a dual-layer coupled complex network of communities and residents to represent the interconnected risk transmission network between communities and the disease transmission network among residents. It cha... We construct a dual-layer coupled complex network of communities and residents to represent the interconnected risk transmission network between communities and the disease transmission network among residents. It characterizes the process of infectious disease transmission among residents between communities through the SE2IHR model considering two types of infectors. By depicting a more fine-grained social structure and combining further simulation experiments, the study validates the crucial role of various prevention and control measures implemented by communities as primary executors in controlling the epidemic. Research shows that the geographical boundaries of communities and the social interaction patterns of residents have a significant impact on the spread of the epidemic, where early detection, isolation and treatment strategies at community level are essential for controlling the spread of the epidemic. In addition, the study explores the collaborative governance model and institutional advantages of communities and residents in epidemic prevention and control. 展开更多
关键词 propagation dynamics complex networks public health events community structure
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Research progress on the health status and community management service needs of mobile elderly people
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作者 Min Mo Ran Tian +1 位作者 Jiuxue Li Caihua Yang 《Journal of Translational Neuroscience》 2023年第3期10-13,共4页
The health status of the floating elderly population and the need of community management services are complex and important problems.Owing to the change of living environment and the insecure medical care,the mobile ... The health status of the floating elderly population and the need of community management services are complex and important problems.Owing to the change of living environment and the insecure medical care,the mobile elderly people have more health and psy-chological problems compared to the rest of the elderly population.Therefore,the community should take a variety of measures to meet their needs and help them to better adapt to the new living environment,and maintain their physical and mental health.This paper aims to summarize recent studies on the physical and emotional health problems of mobile elderly people and related community management service needs. 展开更多
关键词 mobile elderly people health status community management services
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The Role of Library and Information Science Education in the Development of Community Health Information Services for People Living with HIV/AIDS: Perspectives of Directors and Managers of Public Libraries 被引量:2
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作者 Bharat Mehra Adrienne Dessel 《World Journal of AIDS》 2011年第3期78-87,共10页
This article identifies the role of library and information science (LIS) education in the development of community health information services for people living with HIV/AIDS (PLWHA). Preliminary findings are present... This article identifies the role of library and information science (LIS) education in the development of community health information services for people living with HIV/AIDS (PLWHA). Preliminary findings are presented from semi- structured qualitative interviews that were conducted with eleven directors and managers of local branches in the Knox County Public Library (KCPL) System that is located in the East Tennessee region in the United States. Select feedback reported by research participants is summarized in the article about strategies in LIS education that can help local public librarians and others in their efforts to become more responsive information providers to PLWHA. Research findings help better understand the issues and concerns regarding the development of digital and non-digital health information services for PLWHA in local public library institutions. 展开更多
关键词 People LIVING with HIV/AIDS PLWHA public LIBRARY Directors and MANAGERS community health Information services
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Spatial Identities of Public Health Service Facilities in Metropolitan Suburban Communities: A Case Study of Shanghai Jinshan District 被引量:1
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作者 Liu Bo Shen Li +1 位作者 Lu Wei Li Caige 《China City Planning Review》 CSCD 2018年第1期41-51,共11页
Both "Healthy China" and "Healthy Shanghai" programs require construction and development of community public health services. Taking Jinshan District in Shanghai as a case study, this paper evalua... Both "Healthy China" and "Healthy Shanghai" programs require construction and development of community public health services. Taking Jinshan District in Shanghai as a case study, this paper evaluates the status quo of community health services from the "demand-supply" perspective, and finds a remarkable difference in the needs among different age groups, a big gap between urban and rural areas in the coverage degree of facilities, and different challenges for public service at the "prevention – treatment – health care" stages. It further puts forward several planning strategies involving(1) specific service supply based on different age groups,(2) "15-minute health service cycles" in both urban and rural communities,(3) adjustment of facilities to local conditions, and(4) promoting the quality of health services. Furthermore, it discusses in-depth issues underlying planning policies, such as the innovation of service content, the integration of different plans, and the cultivation of health service needs. 展开更多
关键词 full life cycle SUBURB community public health service facilities spatial distribution
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A review of physicochemical and biological contaminants in drinking water and their impacts on human health
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作者 Ahsan Shah Arun Arjunan +1 位作者 Ahmad Baroutaji Julia Zakharova 《Water Science and Engineering》 EI CAS CSCD 2023年第4期333-344,共12页
Clean drinking water is one of the United Nations Sustainable Development Goals.Despite significant progress in the water purification technology,many regions still lack access to clean water.This paper provides a rev... Clean drinking water is one of the United Nations Sustainable Development Goals.Despite significant progress in the water purification technology,many regions still lack access to clean water.This paper provides a review of selected water contaminants and their impacts on human health.The World Health Organization(WHO)guidelines and regional standards for key contaminants were used to characterise water quality in the European Union and UK.The concept of safe drinking water was explained based on the non-observed adverse effect level,threshold concentrations for toxic chemicals,and their total daily intake.Various techniques for monitoring water contaminants and the drinking water standards from five different countries,including the UK,USA,Canada,Pakistan and India,were compared to WHO recommended guidelines.The literature on actual water quality in these regions and its potential health impacts was also discussed.Finally,the role of public water suppliers in identifying and monitoring drinking water contaminants in selected developed countries was presented as a potential guideline for developing countries.This review emphasised the need for a comprehensive understanding of water quality and its impacts on human health to ensure access to clean drinking water worldwide. 展开更多
关键词 Drinking water contaminants Physicochemical contaminants Biological contaminants human health risks Waterborne diseases Water quality public health concerns Water treatment
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The Management of Mental Health, and Service Networks in Italy
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作者 Silvia Carbone 《International Journal of Mental Health Promotion》 2023年第8期927-935,共9页
Madness has attracted and frightened for centuries,and talking about this means discussing how this diversity was built and managed in different social contexts and historical periods.Not all societies have had,and st... Madness has attracted and frightened for centuries,and talking about this means discussing how this diversity was built and managed in different social contexts and historical periods.Not all societies have had,and still have,the same relationship with madness.It is only with the affirmation of the Modern State,and of Capitalism,that the idea of“normality”indispensable to be able to conceive diversity as something dangerously distant and different from the norm takes over.In our post-modern society,people with mental illness in Italy can resort to specialists and social-health services.But the heterogeneous answers given after the approval of law 180 appear to be increasingly diversified.In this research,much attention will be paid to how the social and health services,located in different areas of Italy(Messina,Rome,Trento)face the current growing risk of social,housing and economic isolation of these fragile subjects.The aim of the research is to explore the possibility of a new relationship between the social-health service and the local community.On the one hand,research investigates what the contribution of the services could be.On the other what the spaces of protagonism and participation of the community could be in inclusion process account.In order to better understand the differences between these two dimensions,a qualitative research approach was chosen through the conduct of in-depth interviews.In this way it was possible to investigate:(1)the partial representations characteristic of the single individual,family members,operators and stackholders in general;(2)the services around the topic dealt with is articulated.From the first results of the research it emerges that the territory can no longer be considered as an abstract entity,but becomes the social space within which the construction of a new community welfare can and must take place. 展开更多
关键词 Management of mental health service networks SOCIOLOGY CARE qualitative research community welfare TERRITORY
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The Development of Community-Based Family Healthcare: A Cross-Sectional Study in Haidian, Beijing, China
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作者 Xiao Wang Shuxiao Hou 《Journal of Biosciences and Medicines》 CAS 2023年第2期294-301,共8页
The outbreak of Covid-19 affects China’s health delivery system, and the current status of primary health services after the Covid-19 pandemic is not yet clear. To further explore the current status of demands of fam... The outbreak of Covid-19 affects China’s health delivery system, and the current status of primary health services after the Covid-19 pandemic is not yet clear. To further explore the current status of demands of family health services, we conducted a cross-sectional survey, in the community of Haidian District, Beijing. Chi-square test analysis and multivariate logistic regression models were used to identify factors influencing residents’ demands for family healthcare services. Results show that population of married (OR = 3.108), living with parents (OR = 2.171), degree of Junior high school and above (OR = 7.250) and high school (OR = 7.670), Annual income: 0 - 56,000 (OR = 3.680) and 72,001 - 88,000 (OR = 1.690) have significant demands for family health care. The approach to building primary health services in Haidian District is worth promoting, but it is also important to pay attention to the health inequalities that can occur when patients are moved down to the grassroots level. . 展开更多
关键词 community health service Family healthcare healthcare Utilization Covid-19
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Sustainable Community Epidemic Prevention Countermeasures against Public Health Emergencies
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作者 Detai TANG Xinbo YU 《Meteorological and Environmental Research》 CAS 2023年第2期4-7,共4页
How to deal with public health emergencies is an important issue related to the normal life of community residents. However, after the corresponding understanding, it is found that a series of unsustainable epidemic p... How to deal with public health emergencies is an important issue related to the normal life of community residents. However, after the corresponding understanding, it is found that a series of unsustainable epidemic prevention factors have been exposed in the community in the COVID-19, such as blocked access to basic materials, unsafe living environment, and lack of social platforms. In view of these problems, based on Maslow’s hierarchy of needs, the changes in the hierarchy of needs of residents during the epidemic were analyzed, and sustainable community epidemic prevention strategies were proposed from five aspects of material storage, safe environment, social platform, respect opportunity and self-worth realization, so as to provide effective reference for future response to public health emergencies. 展开更多
关键词 public health emergencies community epidemic prevention Maslow's hierarchy of needs Epidemic prevention countermeasures
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Epidemiological, laboratory, diagnostic and public health aspects of human brucellosis in western Iran 被引量:19
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作者 Hamid Kassiri Hamid Amani MassoudLotfi 《Asian Pacific Journal of Tropical Biomedicine》 SCIE CAS 2013年第8期589-594,共6页
Objective:To determine brucellosis's epidemiologic,laboratory,diagnostic and public health features considering brucellosis is endemic in Azna County,western Iran.Methods:This descriptive cross-sectional study was... Objective:To determine brucellosis's epidemiologic,laboratory,diagnostic and public health features considering brucellosis is endemic in Azna County,western Iran.Methods:This descriptive cross-sectional study was investigated on 43 patients with brucellosis in Azna County. The subjects were the patients with symptoms correspondent with brucellosis and positive Wright and 2ME tests. A questionnaire about demographic,epidemiological and laboratory findings was filled in. Afterwards,patients were treated using usual antimicrobial drugs regimen. The collected data were analyzed by SPSS software version 16.Results:Forty-three subjects were found to be positive in laboratory tests. Incidence of Brucellosis was 59.31 per hundred thousand population. About 34.9% of patients were female and 65.1%male. Nearly 95.2% of human cases were living in rural and 4.8%in urban areas. Around 20.9%of patients had history of animal contact. The commonest transmission was unpasteurized dairy products(79.1%). The most contagious seasons were summer and spring(60.3%). The most common age group was 15-24(27.9%),and about 60.5%of the patients were between 15-44 years old. Disease was more common among housewives(30.2%) and farmers(20.9%). The majority of the patients had Wright test titre=1:320(54.1%) and 2ME test titre=1:160(56.1%) in serological titration.Doxycycline with Rifampin was used for treatment of the greatest of patients(60.4%).Conclusions:In order to control this zoonotic disease,close cooperation of health and veterinary organizations is necessary. 展开更多
关键词 human BRUCELLOSIS EPIDEMIOLOGY LABORATORY Diagnosis public health Iran
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Analysis of Inpatient Bed Allocation Equity and Utilization in the City Community Health Service Center of China
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作者 许静 吴妮娜 +4 位作者 金生国 王芳 王云霞 刘利群 卢祖洵 《Journal of Huazhong University of Science and Technology(Medical Sciences)》 SCIE CAS 2010年第2期141-144,共4页
The objective of this study was to examine the inpatient bed (IB) allocation equity and utilization in Chinese city commtmity health service centers (CHSCs). The data were derived from the Baseline Survey of Natio... The objective of this study was to examine the inpatient bed (IB) allocation equity and utilization in Chinese city commtmity health service centers (CHSCs). The data were derived from the Baseline Survey of National City Community Health Service System Building Project, which was conducted in 1917 CHSCs in 28 cities in 2007. The IB allocation was analyzed in terms oflB alloca- tion quantity and distribution equity, and the IB utilization was analyzed by the IB utilization rate and average length of stay of the CHSC inpatients. The results showed that 49.3% of the CHSCs were equipped with IB; averagely, there were 45 IBs per CHSC, 0.94 IBs per 1000 people, and 0.38 nurses and 0.57 doctors per IB; the IB Gini coefficient was 0.32; the IB utilization rate was 40.06%; and the average length of stay of inpatients was 12.24 days. The conclusions were that IB allocation among the population was equitable, but the number of nurse per IB was not up to the national standard; and the CHSC IB utilization was low as a whole, thus inpatient service was not the main health service for Chinese CHSCs. 展开更多
关键词 community health service center IB ALLOCATION UTILIZATION China
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Service Functions of Private Community Health Stations in China: A Comparison Analysis with Government-sponsored Community Health Stations
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作者 侯万里 樊宏 +8 位作者 许静 王芳 柴云 徐汉成 李永斌 刘利群 王斌 金建强 卢祖洵 《Journal of Huazhong University of Science and Technology(Medical Sciences)》 SCIE CAS 2012年第2期159-166,共8页
In China, with the restructuring of health care system moving forward, private community health facilities have been playing a complementary but increasingly important role in providing public health and basic medical... In China, with the restructuring of health care system moving forward, private community health facilities have been playing a complementary but increasingly important role in providing public health and basic medical care services in urban areas. However, only limited evidence is available con-cerning the service functions of private community health facilities in China. The aim of this study was to explore the functions of private community health stations (PCHSs) to provide evidence-based rec-ommendations for policy-making and practice in the development of urban community health services systems. A total of 818 PCHSs and 4320 government-sponsored community health stations (GCHSs) located in 28 cities of China were investigated in 2008. The percentages of stations that provided health services and the annual workload per community health worker (CHW) were compared between the two types of institutions. The results showed that the percentages of PCHSs providing public health services were significantly higher than those of GCHSs (P<0.05); but no significant differences were found in the percentages of basic medical services providing between PCHSs and GCHSs (P>0.05). The annual workloads of all the public health services and basic medical services per CHW in PCHSs were lighter than those in GCHSs (P<0.05), except for resident health records establishment and health education materials distribution (P>0.05). At present, the GCHSs are still the mainstream in urban China, which will last for a long period in future. However, our findings showed that the annual workloads of CHWs in PCHSs were no heavier than those in GCHSs, and the PCHSs were willing to provide public health services. In view of current inadequacy of health resources in China, it is feasible to further develop PCHSs under the guidance of the government, given that PCHSs can perform the basic functions of community health services, which is useful for the formation of public-private partnerships (PPP) and the improvement of community health services. 展开更多
关键词 private community health stations government-sponsored community health stations services functions
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The Intermediary Roles of Public Health Nurses (PHNs) in Utilizing Communication Robots (CRs) in Community Health Care Practice
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作者 Chihiro Kawai Feni Betriana +7 位作者 Tetsuya Tanioka Yuko Yasuhara Hirokazu Ito Ryuichi Tanioka Yoko Nakano Tomoya Yokotani Kyoko Osaka Rozzano Locsin 《Health》 2019年第12期1598-1608,共11页
Robot technology is expected to reduce the burden of medical professionals, a concern in the super-aged society. The aim of this article is to determine the intermediary roles of Public Health Nurses (PHNs) in using C... Robot technology is expected to reduce the burden of medical professionals, a concern in the super-aged society. The aim of this article is to determine the intermediary roles of Public Health Nurses (PHNs) in using Communication Robots (CRs) in Community Health care. It is necessary to consider who will manage, and how to draw lines of responsibility when a problem occurs when using robots in the future. Regarding the mediator or intermediary role of PHNs in the use of CRs, PHNs are expected to be cognizant of varieties of robots for use with persons of diverse ages and health levels, as well as of robot performances. As one of the community healthcare workers who service the elderly living in the community, the role of PHNs as mediators or intermediaries is to pay attention to ethical and moral issues while working with CRs to manage the health of the community. Lack of understanding of the intermediary role might create possible ethico-moral issues in the future. Therefore, it is critical for PHNs to understand their role as intermediaries. In doing so, it is expected that older people at home will be able to live peaceful lives, as well as be physically and mentally healthy. 展开更多
关键词 INTERMEDIARY ROLES public health Nurses COMMUNICATION ROBOTS community health Care PRACTICE
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Quantitative Analysis on Economic Contribution of Community Health Service in China
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作者 张新平 王铁军 《Journal of Huazhong University of Science and Technology(Medical Sciences)》 SCIE CAS 2004年第1期103-106,共4页
In China, the implementation of community health service shows that the prevention is an essential and important part of our national health system and is helpful to decrease the medical expenditure gradually. Accord... In China, the implementation of community health service shows that the prevention is an essential and important part of our national health system and is helpful to decrease the medical expenditure gradually. According to the data from Health Statistic Information Center of Ministry of Health in China, we calculated that the total health expenditure of China would be decreased 8000.0 million yuan only in 2001, among which, 1188.3 million, 1953.9 million and 4833.0 million yuan were respectively saved for the government budget, the society and resident if implementing the policy of community health service powerfully. And every outpatient can save 15.46 yuan per time. By the quantitative analysis on the economic contribution of community health service, it can be proved that a great economic benefit could be gotten from the implementation of community health service. 展开更多
关键词 community health service economic contribution quantitative analysis
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Environmental health in public health community practice: An integrative review of the literature
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作者 Marta Regina Cezar-Vaz Clarice Alves Bonow +3 位作者 Cynthia Fontella Sant’ Anna Laurelize Pereira Rocha Marlise Capa Verde de Almeida Mara Regina Santos da Silva 《Health》 2013年第9期1422-1432,共11页
It is understood that the performance of Public Health Nursing is indispensable for the development of sustainable health communities, with regard to sub-standard living conditions in environments that include physica... It is understood that the performance of Public Health Nursing is indispensable for the development of sustainable health communities, with regard to sub-standard living conditions in environments that include physical, chemical and biological factors influencing these conditions. This work is in an integrative review which aims to characterize how Environmental Health appears in scientific Public Health Nursing production, for the development of community health. Out of 442 articles, 30 met the search criteria. The publications covered contamination and exposure to environmental risks;strengthening of community groups for environmental health and workforce development of public health nursing for community practice in environmental health. The results summarized in the present study support the growing trend of interest in Environmental Health as knowledge which is essential to Public Health Nursing practice in the community. 展开更多
关键词 public health NURSING ENVIRONMENTAL health community health
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Development of China's Public Health as an Essential Element of Human Rights 被引量:1
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《The Journal of Human Rights》 2017年第6期612-635,共24页
September 2017 Contents Preface Ensuring People’s Right to Health Based on China’s Conditions Continuous Improvement of Health Environment and Conditions Public Health Service Capability Improving Steadily Great Imp... September 2017 Contents Preface Ensuring People’s Right to Health Based on China’s Conditions Continuous Improvement of Health Environment and Conditions Public Health Service Capability Improving Steadily Great Improvement in the Quality of Medical and Health Services Improvement of the National Medical Security System 展开更多
关键词 In Development of China’s public health as an Essential Element of human Rights
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Research on Emergency Design and Renewal Strategy of Public Space in Old Communities Based on Public Health Emergencies:A Case Study of No.4 Courtyard of Luochengtou Community, Handan City
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作者 REN Hongguo JI Xiaoyu LIU Yuchen 《Journal of Landscape Research》 2022年第1期47-50,54,共5页
There are a large number of old communities in Chinese cities that urgently need to be updated and upgraded.However,the old community renewal in the past mostly focused on the transformation of physical environment wi... There are a large number of old communities in Chinese cities that urgently need to be updated and upgraded.However,the old community renewal in the past mostly focused on the transformation of physical environment with a single goal.There is a lack of in-depth thinking about the problems presented by the public space in the old communities,and it is necessary to focus on this.The continuous occurrence of public health incidents has increased the pressure on urban development,and old communities have become shortcomings in such incidents.It is a topic worthy to study whether the emergency design update of public spaces can supplement the shortcomings of old communities in public health emergencies.Based on the background of public health emergencies,combined with the theory of resilient cities,the study analyzes the emergency design of public space in the old communities and conducts a research on the renewal strategy,taking the No.4 Courtyard of Luochengtou Community in Handan City as an example.The improvement strategies of management,transportation,structure and space are specifically put forward,in order to provide reference for the emergency design update of old communities. 展开更多
关键词 public health incidents Old communities public space Emergency design
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The Quality of Service Community Health Center in Taiwan
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作者 Chiao Chao Hsiao-Chi Ling 《经济管理学刊(中英文版)》 2018年第2期132-144,共13页
The purpose of this study is to use the model of service quality concepts to evaluate the service qualities of"community health centers"in order to find out the service quality gaps and thus reinforce the co... The purpose of this study is to use the model of service quality concepts to evaluate the service qualities of"community health centers"in order to find out the service quality gaps and thus reinforce the competitive edge.This study took Datong District Health Centre in Taipei city as the research object and performed a questionnaire survey with internal and external customers.In terms of internal customers(service staff),50 employees participated and a total number of 50 effective questionnaires were returned.In terms of external customers,convenience sampling was adopted to collect the questionnaires,679 answered questionnaires were returned,effective copies being 667.The research tool was the questionnaire that was designed mainly on the basis of SERVQUAL(the scale of service quality determinants)and with reference to the practical data of service process during its implementation at subject service departments.The findings included the conclusions such as"there exists significant effect between service quality and customer satisfaction","the biggest difference among service qualities is service performance gap(GAP3),showing that there is still a room for improvement regarding the service provided at the health centre"and"different demographic variables have significant effects on customer satisfactions,e.g.higher age groups,lower education level and jobless people have lower satisfaction on the service received".The research result can be provided to relevant organisations as a reference for improvement. 展开更多
关键词 service QUALITY community health CENTRE PZB QUALITY THEORY
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