Public Relations and Image Management Strategies of Nigeria Security&Civil Defence Corps After the Infamous “Oga at the Top” Incident

This paper evaluates the place of public relations in the image management strategies of the Nigeria Security and Civil Defence Corps (NSCDC) particularly after the infamous “Oga at the Top” interview by the Lagos State Commandant of the Corps. The paper uses questionnaire and the interview schedule as instruments to gather data from members of the public who are familiar with the “Oga at the Top” incident and the public relations officers (PROs) of the NSCDC respectively. From the data gathered, we conclude that the NSCDC adopted different image management strategies to salvage the corporate image of the Corps;that the image management strategies have engendered a cordial relationship between the media and the Corps;and that the infamous “Oga at the Top” incident brought some fame to the Corps as free advertisement as well as questioned the capacity of its officials to discharge their duties effectively. As a fallout of this evaluation, it is recommended that NSCDC management should endeavour to engage only professionals in the field of public relations who would understand and implement public relations objectives and functions in the organisation and that all ranking officers of the NSCDC should endeavour to involve the public relations unit in all their engagement with the external publics to avoid a repeat of the “Oga at the Top” incident that affected the Corps’ image negatively.

Digital Public Relations in the Russian Governmental Communication： 2011-2012 Typology and General Situation

The paper deals with the development of digital public relations （PRs） in the Russian govemmental communications in the years of 2011-2012. Empirical study is based on the content-analysis of on-line public activities of Russian federal governmental bodies and regional governors in October-November, 2011. It has shown the coexistence of two basic models of governmental communication in the Russian Federation--old-fashioned bureaucratic and new interactive.

The research of Chinese Government Public Relations-- Based on the idea of the Balanced Scorecard

Through analyzing the problems of Chinese government public relations, using the idea of the Balanced Scorecard, we analyze the reasons of these problems and discuss the countermeasures from four aspects that conclude financial, internal operations, customers, learning and growth to achieve the all-round and balanced development of public relations and establish a high level of government public relations organization, regarding the overall strategic goal of government public relations that aim to strengthen the communication with various public, establish an innovative, pragmatic, honest and efficient government image in the public and the international community as the center.

A survey of public needs for government information service in libraries

Purpose:This paper describes a comprehensive user survey carried out in China to investigate public needs for government information service in libraries.It is expected to provide insights into the ways to help public libraries meet the user needs.Design/methodology/approach:The paper is founded on a survey among library users,librarians and non-library users.Paper questionnaires were distributed in the National Library of China and 32 provincial public libraries in China and electronic questionnaires were sent to non-library users.A total of 909 valid questionnaires were collected.Findings:A lot of attention is paid to policies,laws and regulations relating to common people’s work and lives such as science,technology,education,culture,finance,market supervision,health care,sports,urban construction and environment protection.A wide variety of government information resources is needed and information delivered to users shall be accurate and timely.Internet has become the main means of accessing government information and mobile phones the preferred Web access channel,while printed materials are considered important information sources.Users need assistance and training in the use of library information resources and services.Research limitations:The sample was limited to respondents from provincial-level public libraries,but city and county-level library users were not included.Practical implications:The survey results are beneficial for the Chinese public libraries to design service programs and improve their services.Originality/value:The paper is one of the comprehensive surveys on public needs for government information service in the Chinese libraries and some of die findings will be of wider interest for other libraries.

Current status and future development of Chinese Government Public Information Online

Since its launch last year, the Chinese Government Public Information Online(CGPIO) platform's basic construction has developed rapidly. This paper describes the technology and service status of the platform, analyzes its problems, and details the future development of the alliance platform in the future.

Public Relation Practices in Polytechnic Libraries for Effective Service Delivery in North-Central,Nigeria

This study investigated public relations practices for effective service delivery in polytechnic libraries in North-Central,Nigeria.The study was guided by two research questions.The descriptive survey research design was adopted for this study.The population of the study was 107 library staff consisting of both federal and state polytechnic libraries in North-Central,Nigeria.There was no sampling as all the population of the study was used as sample.Two sets of instruments were used to collect data for the study:questionnaire for library staff and interview guide for the polytechnic librarians.The instruments were subjected to face validation by two experts.Quantitative data were analyzed using descriptive and inferential statistics while the qualitative data were transcribed,coded,and analyzed through document analysis as confirmatory to the quantitative data collected.The formulated hypotheses were tested using t-test.The findings revealed that public relations practices used by librarians were attending to users’enquiries on the public information desks and providing suggestion boxes to collect users’opinions,etc.(X=3.20,Sd=0.77;X=3.10,Sd=0.73);Projectors and bulletin boards were the facilities employed in public relations practices(X=3.21,Sd=0.86;X=3.18,Sd=0.69).Based on the findings,it was recommended that,the library management should create awareness on the public relations practices used for effective service delivery through such fora as workshop,orientation,and seminar to educate library users on the relevance of public relations;also librarians should use every possible avenue to be abreast with state-of-the-art facilities that can be employed in public relations practices in polytechnic libraries for effective service delivery,among others.

Corporate Cyber-Crisis： A Case Study of Omni Intemational Hospital in Indonesia

Today, Social Networking Sites （SNS）, online forum, and e-mail communication have become a daily phenomenon in Indonesia. Thousands and even millions of the people have been using Blog, Facebook, MySpace, Twitter, and others as a communication medium. Many of them are mobile connected and have made it a daily practices. Interestingly, all these changes are not followed by Onmi International Hospital which it ultimately in 2009 led to the crisis. This crisis was beginning from the customer, Prita Mulyasari, who felt disappointed at the hospital service, and wrote an e-mail to her friend. Suddenly, in a short time the e-mail was disseminated widely on the Internet and produced a lot of support and public humiliation to the Omni International Hospital. This paper aims at explaining the cybcr crisis experienced by Omni International Hospital and how to overcome the problem at corporate level.

The corporate governance pilots of public libraries in China

The corporate governance of public libraries is the key work for a long time in China.As the national pilots,these pilots have provided reference experience and policy foundation,and set good models for boosting exploration of the new corporate governance structure in all kinds of public libraries across the country.However,the proposed corporate governance structure still suffers from issues,such as unbalanced regional development,limited breakthrough innovations,insufficient government support for social forces,and insufficient support for the decision-making power of the boards.Therefore,further development of the corporate governance structure of public libraries in China should focus on the following aims:clarifying the responsibilities for each stakeholder;making a series of matching rules and regulations;establishing and implementing rules for the"Librarianship Foundation"to guarantee the smooth flow of funds;reforming and innovating the personnel system to reflect the contemporaneity and the regional characteristics.With those elements in place,the professional modern public library governance structure that is oriented towards public welfare and based on scientific decisions and a sound incentive-based supervisory system would be built up gradually.Finally,the governance and service efficiency of Chinese libraries would be improved overall.

Development in theoretical study and practice of library legislation in China

One of the most outstanding characteristics of library legislation in China is that theoretical research and legislative practice are mutually reinforcing, making important issues and basic rules and regulations closely associated with legislation and the research focus. A national library law is currently being enacted while several local library legislations have already seen fruitful results. In the enactment of 'Regulations for the Protection of Information Network Dissemination Rights', the library professional participated for the first time in enacting a national copyright law, which led to unprecedented flourishing of library activities and copyright studies. The promulgation of another legal framework,'Government Information Disclosure Regulations' further advanced the research on related issues and pushed forward government information services in public libraries in the same way. A new landmark for library legislation in recent years is the promulgation of'Guidelines for Land Utilization for Public Library Construction' and 'Public Library Construction Standards', while the framing of 'Rules of Professional Ethics for Librarians in China(On trial)' and the 'Library Service Manifesto' give indication that a framework of self-disciplinary measures of library professionals is established.

社会文化空间治理驱动的国际化社区柔性治理——基于南京市Q社区的案例研究

柔性治理日渐成为国际化社区提升治理效能的重要手段。文章基于社会文化空间的分析框架,运用拓展个案研究法分析南京市Q社区案例,探究由公共空间、社会关系、社区制度等核心要件构成的社会文化空间治理驱动国际化社区柔性治理机制,挖掘社区治理转型升级路径。研究发现,在驱动实践中,公共空间居于内核性地位,在居民自治理念导引下,通过中外居民主导公共生活与文化规训的方式,驱动“以人为本”治理理念的落地。社会关系居于基础性地位,受多元参与理念指导,经多主体的多元协同、优势互补过程,驱动多元协同治理主体的形成。社区制度居于保障性地位,受政府主导理念指导,经政府部门主导的柔性治理与多元考量,推动柔性治理策略的实施。

“双碳”目标背景下企业“绿洗”行为法律问题研究

企业“绿洗”行为泛滥的趋势引起国际社会的普遍关注,文章通过分析企业“绿洗”案例发现,企业“绿洗”有两种动因:一是基于声誉效益的外部动因;二是根植企业利益的内部动因。两者是导致企业“虚假性”“欺骗或误导性”“真实性”投机表现的根本动因。以美国为代表的“分散式治理”模式和以欧盟指令为依据的“专门治理”模式是当前较为典型的企业“绿洗”治理方案。这两种企业“绿洗”治理模式为我国治理企业“绿洗”的法律方案提供思路。鉴于当前我国治理企业“绿洗”行为存在立法表达缺失、执法不严及监管缺失等问题,导致国内企业“绿洗”投机以逃避处罚的事态严峻。对此,本文提出从法律层面建立企业“绿洗”治理的统一界定规范、将企业“绿洗”治理纳入环境公益诉讼的司法治理范式、强化消费者侵权诉讼补充公共规制、探索国际层面企业“绿洗”治理的一致性等建议,助力完善中国企业“绿洗”治理的路径方案。

我国公共图书馆法人治理结构建设实践的文本表征——基于公共图书馆章程的考察

在法人治理结构建设背景下,章程是公共图书馆理顺内外关系、确立决策与管理体系的根本性规章。本研究对我国5省的74家省市级公共图书馆官方网站进行调查,获取17份包含法人治理结构建设内容的章程文本,从组织目标、管理运行架构、理事长与馆长的产生、运行规范4个方面,分析法人治理结构在其中的表现与设计情况,发现在公共图书馆章程中关于法人治理结构的设计尚存在组织目标不够完备、管办分离有待深化、监督机制设计不完整、信息沟通反馈机制尚待健全等问题,建议从加强组织目标设计、强化理事会职权、健全监督机制、完善配套制度建设和建全信息沟通反馈机制等方面进行优化。

公共图书馆理事会的多元构成及其履职情况分析——以京津冀地区16家公共图书馆为例

理事会的构成和运行情况是公共图书馆法人治理结构改革的重要指标,可以直接反映改革的具体成效。本文对京津冀地区43家公共图书馆进行调研,遴选16家公共图书馆作为数据样本,对图书馆理事会成员结构、理事长任职、理事会履职情况等进行分析,对京津冀公共图书馆法人治理结构改革提出完善“多元共治”新治理格局、深化“管办分离”、完善制度体系建设等优化建议。

公共图书馆非基本服务项目收费的现实需求、困境与对策

非基本服务项目收费是推动公共图书馆社会化发展的重要举措。虽然公共图书馆非基本服务项目收费在我国有着强烈的现实需求和法律政策依据,但实践中面临着诸多困境,主要表现为:非基本服务项目收费的法律政策不够完善,收费行为影响基本服务项目的高质量供给,收费审批程序、定价和用途较为随意,容易形成“以文养文”的局面。解决之道包括:完善非基本服务项目的收费政策,加强政府的主体保障责任,规范收费审批程序、定价及用途。参考文献19。

我国省级公共图书馆用户隐私风险及其治理策略

文章通过构建公共图书馆用户数据生命周期模型,分析我国省级公共图书馆公开披露的用户信息处理规则文本内容,对照法律规范中有关个人信息处理的规定,判定剖析公共图书馆用户数据生命周期各阶段存在的隐私风险,并从用户、图书馆、第三方机构角度提出公共图书馆用户隐私风险治理策略,即提升隐私素养能力,建立各参与者间的协同共识,构建隐私风险可控机制,增强事后救济处置能力。

分权制衡:建立多元、开放的公共图书馆法人监督机制

推动建立法人治理结构,构建以公益目标为导向、内部激励机制完善、外部监管制度健全的现代管理体制和运行机制是实现公共图书馆治理现代化的重要时代命题。其中,建立专门监督机制,形成对公共图书馆决策和执行过程的有力约束和制衡,对保障各利益相关方权益,落实公共图书馆法人治理公益目标具有重要意义。文章对第七次全国县级以上公共图书馆评估定级中被评为一、二级图书馆的373家省、市级图书馆法人治理结构改革信息进行调查,结合各馆设置监事会/监事的情况,分析公共图书馆法人治理结构中的公共图书馆监督机制,综合法人内部治理和外部治理两方面要求,对构建各利益相关方广泛参与的多元、开放的公共图书馆法人监督体系提出建议。

公共图书馆面向政府决策信息服务的思考——以广东为例

公共图书馆为政府提供决策信息服务是既定的法律责任和义务,但实际上,公共图书馆为政府提供精准信息服务时仍面临不少困境。文章以广东地区的公共图书馆为样本,分析该区域内公共图书馆决策信息服务的现状以及面临的困境,提出改善建议,希望能促进公共图书馆进一步开展政府决策信息服务,并探索出一条可复制的经验道路。

逐绿前行:政府绿色采购增进企业绿色治理研究

如何充分发挥市场型环境政策作用激发企业绿色治理动力,是当前完善国家环境治理体系、筑牢高质量发展绿色基底需解决的重要命题。本文根据节能产品与环境标志产品政府采购清单,手工采集清单内提及企业,基于观念治理、过程治理以及末端治理的三方视角,从理论和实证两个层面探讨政府绿色采购对企业绿色治理的影响。研究结果表明,进入政府绿色采购清单能够改善企业绿色治理表现,该结论在考虑潜在的内生性问题并经过一系列稳健性检验后依然成立。机制分析结果显示,政府绿色采购有助于强化企业环境治理意识、发挥绿色创新补偿以及激励环保设备投资,进而提升其绿色治理水平。横截面分析发现,政府绿色采购的微观绿色治理效应对重污染、严规制、强竞争和高科技行业更明显,且通过强制采购方式执行的政策激励效力高于优先采购。本文为全面理解政府绿色采购带来的环境经济效益提供了经验证据,对进一步完善政府绿色采购制度框架、提高环境治理综合质效具有启示意义。