Customer satisfaction and customer loyalty are considered as a confirmation of remarkable service provision towards the customers.The formation of both constructs is viewed as a vital element which leads to the reinfo...Customer satisfaction and customer loyalty are considered as a confirmation of remarkable service provision towards the customers.The formation of both constructs is viewed as a vital element which leads to the reinforcement of competitive advantage for the hotels.Various academic viewpoints are available concerning the constructs of customer satisfaction and loyalty;nevertheless,most of them indicate an opposition towards their correlation.The aim of this research was to investigate the factors that reinforce the satisfaction and loyalty levels of resort tourists and identify whether or not the two constructs are interrelated.A quantitative research methodology was applied,with the use of close-ended paper questionnaires,which were administered to international tourists staying in resort hotels in the Municipality of Hersonissos,one of the most popular tourist destinations in northern Crete.Findings confirmed a positive correlation between customer satisfaction and customer loyalty.Data also showed that food and beverage quality,location and price are considered as the most significant factors that enhance satisfaction levels,whereas emotional experiences,loyalty programs,customer service quality,and customer satisfaction were identified to have a significant impact on the formation of customer loyalty.展开更多
<span style="font-family:Verdana;">With the rise of population and the industrial revolution, it is obvious that hotels and resorts are increasing drastically day by day. In the 21st century, tourism i...<span style="font-family:Verdana;">With the rise of population and the industrial revolution, it is obvious that hotels and resorts are increasing drastically day by day. In the 21st century, tourism is a trend. Everyone loves to travel and the reasons vary from person to person. Whether it is to have a cheerful and peaceful mind and place or business purposes, either way, hotels and resorts actually doing their jobs very well. This, tourism is a promising sector for any country and Bangladesh is no different. But the problem is we have to do the hotel booking and reservation manually most of the time. Sometimes it is too troublesome and knowing about the suitable hotels and resorts is too difficult. Though there are some online platforms available, they are not our country-oriented such as the payment system is not preferable for us. To solve this problem Vhromon is developed, a comparison-based hotel and resort booking system where anyone can book a hotel or resort by just login from the internet. Vhromon is an interactive online platform and it is user-friendly and easy to get like most of the platforms available nowadays. But they do not have all the hotels and resorts enlisted, only the well-known ones. On the other hand, Vhromon has everything enlisted where customers can compare them and can choose the right one for them. Furthermore, this system has a vendor panel where any hotel or resort owner can add their hotel or resort easily without any hassle, unlike the existing one.</span>展开更多
From the perspectives of hotel road profile,orientation of plant color combination,interpretation of Cultural eco-elements,and landscape design of Embrace Sea Villas Hotel was taken for example to explore the ways of ...From the perspectives of hotel road profile,orientation of plant color combination,interpretation of Cultural eco-elements,and landscape design of Embrace Sea Villas Hotel was taken for example to explore the ways of demonstrating regional cultural characteristics in hotel landscape designs on Hainan Island. Eco-design techniques of tropical landscapes were combined to facilitate the formation of harmonious holiday resort images on the island,and enhance the public acceptance of the characteristic vacation culture of Hainan.展开更多
介绍了恩施大峡谷聚落式度假酒店的相关设计,从土家族传统聚落营造经验中汲取养分,梳理了山地建筑规划设计中不同层面的问题,包括山地聚落布局、山地道路设计、山地建筑形态、山地聚落的景观与观景、地域材料应用,以及山地基础设施景观...介绍了恩施大峡谷聚落式度假酒店的相关设计,从土家族传统聚落营造经验中汲取养分,梳理了山地建筑规划设计中不同层面的问题,包括山地聚落布局、山地道路设计、山地建筑形态、山地聚落的景观与观景、地域材料应用,以及山地基础设施景观化等。从方法论角度总结了风景园林设计方法对建筑设计的启发。关于复杂地形下的建筑设计,地形学的观点对建筑师来说具有设计方法上的重要启示。地形学是联系风景园林与山地建筑的纽带,对地形学的理解决定了山地建筑的特色。自然力对于建筑而言是一种藏而不露的力量,若设计师能从地形中发现自然力场(field of natural forces)的存在,将其作为设计的前文本(pre-text),则"自然"就会成为建筑形态布局的秩序之源,从而培育出"既在情理之中,又出乎意料之外"的特色人居环境。展开更多
文摘Customer satisfaction and customer loyalty are considered as a confirmation of remarkable service provision towards the customers.The formation of both constructs is viewed as a vital element which leads to the reinforcement of competitive advantage for the hotels.Various academic viewpoints are available concerning the constructs of customer satisfaction and loyalty;nevertheless,most of them indicate an opposition towards their correlation.The aim of this research was to investigate the factors that reinforce the satisfaction and loyalty levels of resort tourists and identify whether or not the two constructs are interrelated.A quantitative research methodology was applied,with the use of close-ended paper questionnaires,which were administered to international tourists staying in resort hotels in the Municipality of Hersonissos,one of the most popular tourist destinations in northern Crete.Findings confirmed a positive correlation between customer satisfaction and customer loyalty.Data also showed that food and beverage quality,location and price are considered as the most significant factors that enhance satisfaction levels,whereas emotional experiences,loyalty programs,customer service quality,and customer satisfaction were identified to have a significant impact on the formation of customer loyalty.
文摘<span style="font-family:Verdana;">With the rise of population and the industrial revolution, it is obvious that hotels and resorts are increasing drastically day by day. In the 21st century, tourism is a trend. Everyone loves to travel and the reasons vary from person to person. Whether it is to have a cheerful and peaceful mind and place or business purposes, either way, hotels and resorts actually doing their jobs very well. This, tourism is a promising sector for any country and Bangladesh is no different. But the problem is we have to do the hotel booking and reservation manually most of the time. Sometimes it is too troublesome and knowing about the suitable hotels and resorts is too difficult. Though there are some online platforms available, they are not our country-oriented such as the payment system is not preferable for us. To solve this problem Vhromon is developed, a comparison-based hotel and resort booking system where anyone can book a hotel or resort by just login from the internet. Vhromon is an interactive online platform and it is user-friendly and easy to get like most of the platforms available nowadays. But they do not have all the hotels and resorts enlisted, only the well-known ones. On the other hand, Vhromon has everything enlisted where customers can compare them and can choose the right one for them. Furthermore, this system has a vendor panel where any hotel or resort owner can add their hotel or resort easily without any hassle, unlike the existing one.</span>
基金Sponsored by Hainan Innovation Scientific Research Program of Graduates(hys2011-23)
文摘From the perspectives of hotel road profile,orientation of plant color combination,interpretation of Cultural eco-elements,and landscape design of Embrace Sea Villas Hotel was taken for example to explore the ways of demonstrating regional cultural characteristics in hotel landscape designs on Hainan Island. Eco-design techniques of tropical landscapes were combined to facilitate the formation of harmonious holiday resort images on the island,and enhance the public acceptance of the characteristic vacation culture of Hainan.
文摘介绍了恩施大峡谷聚落式度假酒店的相关设计,从土家族传统聚落营造经验中汲取养分,梳理了山地建筑规划设计中不同层面的问题,包括山地聚落布局、山地道路设计、山地建筑形态、山地聚落的景观与观景、地域材料应用,以及山地基础设施景观化等。从方法论角度总结了风景园林设计方法对建筑设计的启发。关于复杂地形下的建筑设计,地形学的观点对建筑师来说具有设计方法上的重要启示。地形学是联系风景园林与山地建筑的纽带,对地形学的理解决定了山地建筑的特色。自然力对于建筑而言是一种藏而不露的力量,若设计师能从地形中发现自然力场(field of natural forces)的存在,将其作为设计的前文本(pre-text),则"自然"就会成为建筑形态布局的秩序之源,从而培育出"既在情理之中,又出乎意料之外"的特色人居环境。
