【目的】挖掘非正式绿地(informal green space,IGS)的生态系统服务(ecosystem service,ES)价值,对缓解城市绿地供应不足、提升城市绿色空间品质具有重要意义。【方法】以位于上海市的6个典型非正式绿地为例,采用统计分析、重要性-绩效...【目的】挖掘非正式绿地(informal green space,IGS)的生态系统服务(ecosystem service,ES)价值,对缓解城市绿地供应不足、提升城市绿色空间品质具有重要意义。【方法】以位于上海市的6个典型非正式绿地为例,采用统计分析、重要性-绩效分析(importance-performance analysis,IPA)等多种分析方法,从整体评价和受访者群组分析2个层面揭示受访者感知的ES指标的丰度、多样性、一致性等指数的差异,以及其差异与不同IGS之间的联系。【结果】发现受访者对4个ES类别中12个指标的感知评价存在显著差异,其中受访者在所有样地中感知的支持服务发挥了高重要性-高绩效水平,支持服务可被认为是IGS提供的最重要、最高性能和最高优先级的ES类型。供给服务和文化服务被认为是非正式绿地中重要性最高但绩效较差的服务类型。【结论】提出了考虑样地关键要素差异化、介入用地管理和结合文化服务的优化及管理策略,结果对提供居民感知的ES视角下IGS空间的优化及管理策略具有积极意义。展开更多
This paper describes two perspectives to improve the passenger experience.The passenger satisfaction pyramid is introduced,consisting of the base of the pyramid(dissatisfiers)focusing on time well saved and the top of...This paper describes two perspectives to improve the passenger experience.The passenger satisfaction pyramid is introduced,consisting of the base of the pyramid(dissatisfiers)focusing on time well saved and the top of the pyramid(satisfiers)aiming at time well spent.The challenge in planning and design of public transport services is to find the most efficient(set of)design choices.Depending on the context this might either mean focusing on the top or on the bottom of the pyramid.We found that influencing and enhancing the qualities of the satisfiers is far more important than traditional studies showed us.For stations,regression analyses show that dissatisfiers are responsible for explaining almost half of the total score of the station and satisfiers are responsible for the other half of the scores passengers give for the station.We still have to put a lot of energy in getting the basics right,starting in the planning phase,but then we are not allowed to lean back.We have to keep investing in qualities like ambience,comfort and experience which makes the customers truly happy at the end of the day.展开更多
文摘【目的】挖掘非正式绿地(informal green space,IGS)的生态系统服务(ecosystem service,ES)价值,对缓解城市绿地供应不足、提升城市绿色空间品质具有重要意义。【方法】以位于上海市的6个典型非正式绿地为例,采用统计分析、重要性-绩效分析(importance-performance analysis,IPA)等多种分析方法,从整体评价和受访者群组分析2个层面揭示受访者感知的ES指标的丰度、多样性、一致性等指数的差异,以及其差异与不同IGS之间的联系。【结果】发现受访者对4个ES类别中12个指标的感知评价存在显著差异,其中受访者在所有样地中感知的支持服务发挥了高重要性-高绩效水平,支持服务可被认为是IGS提供的最重要、最高性能和最高优先级的ES类型。供给服务和文化服务被认为是非正式绿地中重要性最高但绩效较差的服务类型。【结论】提出了考虑样地关键要素差异化、介入用地管理和结合文化服务的优化及管理策略,结果对提供居民感知的ES视角下IGS空间的优化及管理策略具有积极意义。
文摘This paper describes two perspectives to improve the passenger experience.The passenger satisfaction pyramid is introduced,consisting of the base of the pyramid(dissatisfiers)focusing on time well saved and the top of the pyramid(satisfiers)aiming at time well spent.The challenge in planning and design of public transport services is to find the most efficient(set of)design choices.Depending on the context this might either mean focusing on the top or on the bottom of the pyramid.We found that influencing and enhancing the qualities of the satisfiers is far more important than traditional studies showed us.For stations,regression analyses show that dissatisfiers are responsible for explaining almost half of the total score of the station and satisfiers are responsible for the other half of the scores passengers give for the station.We still have to put a lot of energy in getting the basics right,starting in the planning phase,but then we are not allowed to lean back.We have to keep investing in qualities like ambience,comfort and experience which makes the customers truly happy at the end of the day.
