The present study investigates the preferred strategies of the speech act of complaint by Malaysian ESL learners. The subjects were selected from Malaysian university students majoring in English at University Sains M...The present study investigates the preferred strategies of the speech act of complaint by Malaysian ESL learners. The subjects were selected from Malaysian university students majoring in English at University Sains Malaysia. Data were collected through an open-ended questionnaire in the form of a discourse completion task and a semi-structured interview. The responses were analyzed based on Rinnert and Nogami＇s （2006） taxonomy of the speech act of complaint to examine the main components of complaint, the level of directness and the degree of mitigation. It is anticipated that the findings will be able to provide valuable insights into teaching and learning English in non-native settings.展开更多
文摘The present study investigates the preferred strategies of the speech act of complaint by Malaysian ESL learners. The subjects were selected from Malaysian university students majoring in English at University Sains Malaysia. Data were collected through an open-ended questionnaire in the form of a discourse completion task and a semi-structured interview. The responses were analyzed based on Rinnert and Nogami＇s （2006） taxonomy of the speech act of complaint to examine the main components of complaint, the level of directness and the degree of mitigation. It is anticipated that the findings will be able to provide valuable insights into teaching and learning English in non-native settings.
