This research was conducted in qualitative approach.The researcher has worked with developing a framework based on the concept of artificial intelligence(AI)to introduce a new model.On that purpose,primary data were c...This research was conducted in qualitative approach.The researcher has worked with developing a framework based on the concept of artificial intelligence(AI)to introduce a new model.On that purpose,primary data were collected from hundred customers who enjoyed in services of interactive voice recognition(IVR)in the Banking Industry in Sri Lanka based on interviews with an open-ended question.The researcher has coded the collected data to spot the patterns to identify and analyze the core relationship in between AI and IVR;to discuss and to revise the developed model.The samples are selected in accordance with the intention to extract relevant information,and thus,the researcher has used non-probability sampling aimed to find respondents that had some experiences with any types of services in IVR.Data were analyzed by labeling them as“codes”and the researcher went through all the labels that were constructed in the previous stage;these were then categorized once more into themes.These themes and labels were then used to spot indications and patterns in the data that the researchers used when analyzing their primary data.The findings of this study suggest that customers are skeptical towards in interactive voice recognition in telephone customer services and believe that the service quality would be lower than regular telephone service.The findings did however reflect that customers are willing to cope or adjust to new technology as long as there are alternatives them to be satisfied.展开更多
The development level of the service industry is an important indicator to measure the level of economic and social development and the optimization of the economic structure.As the status of the service industry in t...The development level of the service industry is an important indicator to measure the level of economic and social development and the optimization of the economic structure.As the status of the service industry in the Chinese economy is increasing,it is playing a more important role in boosting economic growth,promoting employment and adjusting the economic structure.China is facing an unprecedented opportunity to develop its service industry.There is vast potential for the future development of producer services,consumer services,and new service industries.Development of a modern service industry should be oriented toward strategies to foster industrial convergence and industrial clustering,boosting creativity and openness.The authorities need to abolish over-regulations on finance,taxation,investment,land and talents,facilitating the development of service industry.展开更多
This paper analyzes the roots and nature of problems in China’s service industry development.Given the background of a changing environment for the service industry,the author raises several policy suggestions for gr...This paper analyzes the roots and nature of problems in China’s service industry development.Given the background of a changing environment for the service industry,the author raises several policy suggestions for growing the industry during the 13th five-year plan period:encouraging a strategy that shifts priority from manufacturing industry to the service industry;strenthening research on strategy,plan and policy about the development of service industry;providing stronger policy support for clustering in the service industry;and actively implementing pilot and demonstration projects for institutional and systemic reform of the service industry,and strengthening human resource training and development to firm up industrial foundation.展开更多
文摘This research was conducted in qualitative approach.The researcher has worked with developing a framework based on the concept of artificial intelligence(AI)to introduce a new model.On that purpose,primary data were collected from hundred customers who enjoyed in services of interactive voice recognition(IVR)in the Banking Industry in Sri Lanka based on interviews with an open-ended question.The researcher has coded the collected data to spot the patterns to identify and analyze the core relationship in between AI and IVR;to discuss and to revise the developed model.The samples are selected in accordance with the intention to extract relevant information,and thus,the researcher has used non-probability sampling aimed to find respondents that had some experiences with any types of services in IVR.Data were analyzed by labeling them as“codes”and the researcher went through all the labels that were constructed in the previous stage;these were then categorized once more into themes.These themes and labels were then used to spot indications and patterns in the data that the researchers used when analyzing their primary data.The findings of this study suggest that customers are skeptical towards in interactive voice recognition in telephone customer services and believe that the service quality would be lower than regular telephone service.The findings did however reflect that customers are willing to cope or adjust to new technology as long as there are alternatives them to be satisfied.
文摘The development level of the service industry is an important indicator to measure the level of economic and social development and the optimization of the economic structure.As the status of the service industry in the Chinese economy is increasing,it is playing a more important role in boosting economic growth,promoting employment and adjusting the economic structure.China is facing an unprecedented opportunity to develop its service industry.There is vast potential for the future development of producer services,consumer services,and new service industries.Development of a modern service industry should be oriented toward strategies to foster industrial convergence and industrial clustering,boosting creativity and openness.The authorities need to abolish over-regulations on finance,taxation,investment,land and talents,facilitating the development of service industry.
基金This is the output of a research to“Model,Mechanism,Demand and Support Focus in Different Areas for Agriculture Producer Service Development”(Project No.71273070)National Natural Science Fund,hosted by Jiang Changyun。
文摘This paper analyzes the roots and nature of problems in China’s service industry development.Given the background of a changing environment for the service industry,the author raises several policy suggestions for growing the industry during the 13th five-year plan period:encouraging a strategy that shifts priority from manufacturing industry to the service industry;strenthening research on strategy,plan and policy about the development of service industry;providing stronger policy support for clustering in the service industry;and actively implementing pilot and demonstration projects for institutional and systemic reform of the service industry,and strengthening human resource training and development to firm up industrial foundation.
