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Prevalence and Antimicrobial Susceptibility Status of Gram-Negative and Gram-Positive Bacteria on Handheld Shopping Trolleys and Baskets in Supermarkets in Ndola, Zambia
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作者 Shivangi Patel Victor Daka +10 位作者 Steward Mudenda Mulemba Samutela Misheck Chileshe Warren Chanda Imukusi Mutanekelwa Ephraim Chikwanda Titus Haakonde Tobela Mudenda Scott Matafwali Samson Mwale Ruth Lindizyani Mfune 《Open Journal of Epidemiology》 2023年第4期235-249,共15页
Background: Supermarkets are a place visited by individuals with different health conditions daily where microbiological contaminants through touch onto fomites such as trolleys and baskets can be passed on to other p... Background: Supermarkets are a place visited by individuals with different health conditions daily where microbiological contaminants through touch onto fomites such as trolleys and baskets can be passed on to other people hence potentially spreading infectious diseases. This study aimed to investigate the presence of Gram-negative and Gram-positive bacteria on handheld shopping trolleys and baskets and their antimicrobial susceptibility status against commonly used antibiotics in Zambia. Methods: A cross-sectional study was conducted. Trolleys and basket handles were swabbed and standard microbiological methods were used to identify the bacteria and disc diffusion to determine their antimicrobial susceptibility status. Data was collected from December 2021 to April 2022. Data was analysed using IBM Statistical Package for Social Sciences (SPSS) Version 22. Results: Twenty-eight percent of the 200 total samples were found to be culture-positive and predominant isolates were Staphylococcus aureus (17.3%), Pseudomonas species (4.5%), Escherichia coli (2%), Corynebacterium species (2%), Staphylococcus species (1.5%) and Enterobacter aerogenes (0.5%). Staphylococcus aureus showed the most resistance to azithromycin (17%) followed by ciprofloxacin (2.8%), nitrofurantoin (2.8%) and chloramphenicol (2.8%). Escherichia coli showed 100% resistance to amoxicillin, cloxacillin and ampicillin, 75% resistance to ciprofloxacin and the least resistance to azithromycin (25%) while it was susceptible to nitrofurantoin. Staphylococcus species, Corynebacterium species, Enterobacter aerogenes and Pseudomonas species showed no resistance to any antibiotics. Conclusion: The study showed the presence of microorganisms with considerable antimicrobial resistance to antibiotics in Zambia on trolley and basket handles indicating the need for more initiatives to address proper hygiene in public environmental sites for better infection prevention and control. 展开更多
关键词 Antimicrobial Resistance Coliform Bacteria Staphylococcus aureus Escherichia coli SUPERMARKET Shopping Trolleys and Baskets
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The microbial content of unexpired pasteurized milk from selected supermarkets in a developing country 被引量:3
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作者 Melisa Anderson Patrice Hinds +3 位作者 Stacyann Hurditt Princena Miller Donovan McGrowder Ruby Alexander-Lindo 《Asian Pacific Journal of Tropical Biomedicine》 SCIE CAS 2011年第3期205-211,共7页
Objective:To determine the presence and levels of microbes in unexpired pasteurized milk from randomly selected supermarkets in Kingston,Jamaica.Methods:The quantitative study used a stratified random sampling techniq... Objective:To determine the presence and levels of microbes in unexpired pasteurized milk from randomly selected supermarkets in Kingston,Jamaica.Methods:The quantitative study used a stratified random sampling technique in the selection of the 20 representative milk samples from six(6) supermarkets.Microbiological tests such as methylene blue reduction,standard plate count(SPC),coliform plate count(CPC),purity plate culture,gram staining and biochemical tests were performed to examine the microbes in purchased unexpired pasteurized milk.Results:One sample(BCr016) had a pH of 4.0.a rancid odour and curdled appearance.It decolourized within one hour during the methylene blue reduction test and was classified as class 4 milk.Seven of the samples were sterile with no microbe growth on the plate count agar and violet red bile salt agar(VRBA).The milk samples that appeared to be safe for consumption were all 10,11,12 and 13 days before expiration.The VRBA sample BCr016,had a colony count of 13 400 CFU/ mL.There was the presence of Escherichia coli in sample LCr021 which had a standard plate count of 1 580 SPC/mL and a coliform count of 500 CFU/mL.Enterobacter sp.was present in colonies from BCr016 and all the other milk samples.Conclusions:Unacceptable levels of Entembacter spp.and Escherichia coli were found in most of the samples.Effective measures to ensure safe milk for human consumption such as the phosphatase test and methylene blue reduction test should be routinely performed on each batch of milk processed by dairy plants. 展开更多
关键词 MICROBIAL content Pasteurized MILK supermarkets MICROBE MICROBIOLOGICAL test ESCHERICHIA coli ENTEROBACTER spp MILK Dairy plant Developing country
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Strategy Analysis of the Biggest World Supermarkets With Open Capital and Which Act in the Brazilian Market
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作者 Thyago de Melo Duarte Borges Joao Agra Neto +5 位作者 Luciano Queiroz de Araujo Junior Jamerson Viegas Queiroz Fernanda Cristina Barbosa Queiroz Faimara do Rocio Strauh Nilton Cesar Lima Christian Luiz da Silva 《Chinese Business Review》 2014年第5期333-346,共14页
In view of the growth of retail, as well as the performance of large multinational supermarket branch in the Brazilian market, the purpose of this article is an analysis of the strategies of Casino, Carrefour, Walmart... In view of the growth of retail, as well as the performance of large multinational supermarket branch in the Brazilian market, the purpose of this article is an analysis of the strategies of Casino, Carrefour, Walmart and open in the country capital, analyzing their operational, financial indicators socio-environmental initiatives. In order to achieve the main objective of this work, the construction of a method that validates this search was necessary. The main strategies and indicators of the three groups in four areas: corporate strategy, operational areo, financial areo, social and environmental issue, were analyzed. Study of qualitative, descriptive and exploratory character is realised through the importance of these three companies worldwide. As conclusions, it has been the expansion strategies that geared toward developing countries, adherence to new store formats, specializing in electronic commerce, as well as the superiority of Walmart (net sales) and Casino (Profitability). 展开更多
关键词 Strategy supermarkets WAL-MART CARREFOUR Casino
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Spatial Accessibility of Bakeries and Supermarkets in Belo Horizonte, Brazil
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作者 João Guilherme da Costa Braga França Isabela Kopperschmidt de Oliveira Leise Kelli de Oliveira 《Journal of Geographical Research》 2022年第4期16-28,共13页
The recent events and constant global changes show the importance of rethinking city planning.In this context,the 15-Minute City concept got important as it brings people closer to activities and services,through shor... The recent events and constant global changes show the importance of rethinking city planning.In this context,the 15-Minute City concept got important as it brings people closer to activities and services,through short trips by active modes,being the key to a sustainable city.Based on this concept,this paper analysed the spatial accessibility of residents of Belo Horizonte(Brazil)to two establishments essential to the quality of life:bakeries and supermarkets.The analyses were made through the influence areas,spatial clusters,and the Local Indicators of Spatial Association.The results showed that bakeries are more accessible than supermarkets,which are not accessible to the entire population,especially in low-density and low-income regions.In addition,areas with potential for new projects were identified by the relationship between existing facilities(supermarkets or bakeries)and population density/income.Finally,the results highlight the challenges for developing sustainable cities considering the 15-Minute City concept throughout the territory of Belo Horizonte. 展开更多
关键词 ACCESSIBILITY Spatial distribution Bakeries and supermarkets Spatial analysis 15-Minute City 16 sustainable cities
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Foreign Supermarkets in China
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《China Today》 2001年第10期14-16,共3页
关键词 Foreign supermarkets in China
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On Whether International Chain Supermarkets Should Follow the Trend of Cyber-Shopping in China
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作者 程丹 《海外英语》 2012年第20期285-286,共2页
Shopping online has become a fashionable and convenient pattern of consumption in China,and the percentage of Chinese cyber-shopping is on the growth.At the same time,many international chain supermarkets are also tak... Shopping online has become a fashionable and convenient pattern of consumption in China,and the percentage of Chinese cyber-shopping is on the growth.At the same time,many international chain supermarkets are also taking up enormous market share.Should they follow the trend of online shopping? This paper tries to analyze from three aspects that it is not the right time for those international chain supermarkets to alter their business conception of entity sales to electronic commerce and online business in China. 展开更多
关键词 SHOPPING online INTERNATIONAL chain SUPERMARKET China
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Split-order consolidation optimization for online supermarkets:Process analysis and optimization models
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作者 Minfang HUANG Yuanyuan HAO +2 位作者 Yanxin WANG Xiangpei HU Ludi LI 《Frontiers of Engineering Management》 CSCD 2023年第3期499-516,共18页
The large-scale online supermarket is a newly emerging online retailing mode which brings great convenience to people.Online supermarkets are characterized by having large amounts of daily orders with potentially mult... The large-scale online supermarket is a newly emerging online retailing mode which brings great convenience to people.Online supermarkets are characterized by having large amounts of daily orders with potentially multiple items,diverse delivery times,and a high order-split rate.Multiple shipments for one order caused by order splitting result in high cost and disturbance and a large number of discarded consumable packages at online retailers and customers,causing severe damage to the environment.Accordingly,research on split-order consolidation fulfilment is critical for the advancement of the practice and theory in the context of highly complex online retailing.This paper first analyzes the characteristics and the challenges associated with the split-order consolidation problem that online supermarket is confronting and summarizes the new operational process of split-order consolidation fulfilment.Then,a time–space network optimization model is built,and its corresponding solution algorithm is presented to solve the questions of where and when to consolidate the split orders.Finally,the computation results of the numerical experiments are provided to verify the effectiveness of the algorithm,and a sensitivity analysis of the relevant parameters is performed.This work highlights the effect of order consolidation processes and fulfilment methods on the order fulfilment decision-making for online supermarkets.The purpose of this article is to help pave the way for more effective online supermarket management and order implementation. 展开更多
关键词 online supermarkets split-order consolidation time–space network genetic algorithm
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Research on the Innovative Decisions of Supermarket Private Brands and Designated Manufacturers
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作者 Jia Chen 《Proceedings of Business and Economic Studies》 2024年第1期111-116,共6页
One of the core competencies of a supermarket lies in its branding.With the continuous development of the market economy and the ongoing evolution of consumer demand,private brands have progressively emerged as signif... One of the core competencies of a supermarket lies in its branding.With the continuous development of the market economy and the ongoing evolution of consumer demand,private brands have progressively emerged as significant contributors to supermarket growth.However,a pivotal developmental challenge for supermarkets is navigating the innovative decision-making process between private brands and designated manufacturers.This paper aims to investigate the innovative decisions between private brands and designated manufacturers,along with the relevant promotional strategies employed during entry into the United States market. 展开更多
关键词 SUPERMARKET Private brand Brand manufacturer Innovative decisions
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Part Supply Method for Mixed-Model Assembly Lines with Decentralized Supermarkets 被引量:6
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作者 Jietao Dong Linxuan Zhang Tianyuan Xiao 《Tsinghua Science and Technology》 SCIE EI CAS CSCD 2016年第4期426-434,共9页
In-house part supply affects the efficiency of mixed-model assembly lines considerably. Hence, we propose a reliable Just-In-Time part supply strategy with the use of decentralized supermarkets. For a given production... In-house part supply affects the efficiency of mixed-model assembly lines considerably. Hence, we propose a reliable Just-In-Time part supply strategy with the use of decentralized supermarkets. For a given production sequence and line layout, the proposed strategy schedules tow train routing and delivery problems jointly to minimize the number of employed town trains and the traveling time, while ensuring that stations never run out of parts. To solve this problem, a mathematical formulation is proposed for each sub-problem aiming at minimizing supply cost. Then, a dynamic programming algorithm for routing and a greedy algorithm for delivery are developed, both of which are of polynomial runtime. Finally, a computational study is implemented to validate the effectiveness of the strategy, and to investigate the effects of the delivery capacity of tow trains and storage capacity of stations on supply cost. 展开更多
关键词 part supply mixed-model assembly lines SUPERMARKET dynamic programming greedy algorithm
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A dynamic delivery strategy for material handling in mixed-model assembly lines using decentralized supermarkets
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作者 Jietao Dong Linxuan Zhang +1 位作者 Tianyuan Xiao Hui Li 《International Journal of Modeling, Simulation, and Scientific Computing》 EI 2015年第4期73-91,共19页
Material handling has become one of the major challenges in modern production management.Consequently,this paper intends to investigate the part delivery of mixedmodel assembly lines with decentralized supermarkets an... Material handling has become one of the major challenges in modern production management.Consequently,this paper intends to investigate the part delivery of mixedmodel assembly lines with decentralized supermarkets and tow trains.Besides,uncertain exception disturbances,including tow train failures and adjustments of the production sequence,are also considered.To solve this problem,a heuristic-based dynamic delivery strategy is proposed,which dynamically schedules the route,departure time,quantities and types of loaded parts for each tour.To evaluate the performance of this strategy,it is used to solve an instance in comparison with the periodic delivery strategy,experimental results are reported and their performances are compared under different metrics.Moreover,a multi-scenario analysis is employed to determinate the long-term decisions,including the number of tow trains and the route layout.Finally,the critical storage is suggested to be set for each station to avoid part starvation resulting from disturbances,and its effect on the delivery performance is investigated. 展开更多
关键词 Mixed-model assembly lines dynamic part delivery SUPERMARKET tow train critical storage.
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斑马条码打印机打印系统的设计与开发 被引量:2
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作者 杨迎新 马月坤 《计算机工程与设计》 CSCD 北大核心 2006年第8期1486-1488,共3页
系统主要是为斑马打印机在SuperMarket2.0系统下调用而开发的打印机驱动软件,是在Delphi7.0企业版开发平台上实现的。Zebra条码打印模块完成的任务是根据输入信息生成相应ZPL指令集,并输入到Zebra打印机中,由Zebra打印机解释执行,打印... 系统主要是为斑马打印机在SuperMarket2.0系统下调用而开发的打印机驱动软件,是在Delphi7.0企业版开发平台上实现的。Zebra条码打印模块完成的任务是根据输入信息生成相应ZPL指令集,并输入到Zebra打印机中,由Zebra打印机解释执行,打印出条码标签,包括对汉字、英文、数字、条码和方框等对象的处理和打印。介绍了该系统设计和实现的关键技术。 展开更多
关键词 斑马条码打印机 ZPL指令集 DELPHI 7.0 SuperMarket2.0 动态链接库
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The Role of New Retailing Formats in the Italian Local Development
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作者 Antonio Mileti M. Irene Prete Gianluigi Guido 《Chinese Business Review》 2011年第8期587-600,共14页
In Italy, and particularly in its southern area, super-markets and hyper-markets still represent an expanding retailing format, as they were introduced years later than in other western countries. Today, they have bec... In Italy, and particularly in its southern area, super-markets and hyper-markets still represent an expanding retailing format, as they were introduced years later than in other western countries. Today, they have become large retailers capable of influencing local development from an economic, social and urban perspective. The literature concerned with their effects on the local economy has focused on labour markets, price dynamics, and inter-type competition, neglecting their impact on macroeconomic factors such as GDP, value added specific sectors--agriculture, industry and services. This study tries to contribute to fill this gap by empirically investigating associations between key characteristics of these retailers and specific macroeconomic value added factors 展开更多
关键词 retailing supermarkets HYPERMARKETS value added food sector service sector Italian development
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Factors Influencing the Channel Choice of Consumers Buying Beef--Taking Yanji City as an Example
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作者 Kou Jingya Wang Xuyou 《Animal Husbandry and Feed Science》 CAS 2016年第3期139-142,共4页
[Method]The paper was to understand factors influencing the channel choice of consumers buying beef.[Method]The selection behavior and influencing factors of beef consumption of Yanji urban residents in supermarkets a... [Method]The paper was to understand factors influencing the channel choice of consumers buying beef.[Method]The selection behavior and influencing factors of beef consumption of Yanji urban residents in supermarkets and farmers’market were analyzed by constructing a binary Logistic model.[Result]Education level,monthly household income and household food expenditure to total income were positively correlated with beef purchase in supermarket,while age was negatively correlated with beef purchase in supermarket.[Conclusion]The main reasons that consumers buy beef in supermarket were type of beef,brand and clean environment,and in farmers’market were price,freshness and consumption habit. 展开更多
关键词 Beef supermarkets Farmers' market Binary logistic model
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Government drive,economic induction,and construction of food traceability systems:An empirical study based on supermarket samples from 'first-tier' and 'Olympic' cities in China
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作者 Yusheng Chen Jing Ning Xiancui Yang 《Chinese Journal of Population,Resources and Environment》 2013年第2期125-134,共10页
Food traceability systems are capable of overcoming or alleviating problems caused by incomplete and asymmetric information on food markets.This study conducts an empirical analysis using 308 supermarket samples from ... Food traceability systems are capable of overcoming or alleviating problems caused by incomplete and asymmetric information on food markets.This study conducts an empirical analysis using 308 supermarket samples from China's Beijing,Guangzhou,and Qingdao to determine the factors that influence supermarket behavior when operating traceability systems.The results show that operating profits(generated from food traceability systems),scale of operation,level of economic development(of a city),and government subsidies will positively affect the decision of supermarkets to use traceability systems.At the same time,government policies promoting food traceability systems should have a long-term role. 展开更多
关键词 food quality and safety TRACEABILITY systems SUPERMARKET PARTICIPATION behavior China
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Marketing Strategy of Rural Supermarket Chain in Ningxia Based on the Long Tail
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作者 ZHANG Shu-ping1,ZHAO Zhi-hong2 1.School of Economics and Management,Ningxia University,Yinchuan 750021,China 2. Graduate School,Ningxia University,Yinchuan 750021,China 《Asian Agricultural Research》 2011年第2期97-100,共4页
Based on the introduction of the Long Tail,the political,economical,social and technological environment for the development of rural supermarket chain in Ningxia is analyzed.The problems in the marketing strategy of ... Based on the introduction of the Long Tail,the political,economical,social and technological environment for the development of rural supermarket chain in Ningxia is analyzed.The problems in the marketing strategy of Ningxia rural supermarket chain are pointed out,including single products and uneven level of quality,the products,which can not satisfy farmers' needs;low quality of the personnel and imperfect information system,thus the traditional way of marketing is challenged.In the end,from the perspective of products,position,price,and personnel,the marketing strategies for the development of Ningxia rural supermarket chain based on the Long Tail Theory are put forward. 展开更多
关键词 The LONG TAIL RURAL area SUPERMARKET CHAIN Marketi
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Purchasing Patterns and Consumer Level Waste of Fruits and Vegetables in Urban and Peri-Urban Centers in the Philippines
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作者 Elda B. Esguerra Dormita R. del Carmen Rosa S. Rolle 《Food and Nutrition Sciences》 2017年第10期961-977,共17页
Fruits and vegetables are inherently perishable hence they are considered as one of the most wasted categories of food. While several studies have been conducted to assess consumer level waste of fruits and vegetables... Fruits and vegetables are inherently perishable hence they are considered as one of the most wasted categories of food. While several studies have been conducted to assess consumer level waste of fruits and vegetables, few have been conducted in developing countries like the Philippines. A survey, using a pre-tested questionnaire, and involving 500 respondents, was conducted in selected urban and peri-urban areas in the Philippines, to ascertain consumer level fruit and vegetable waste. The quantities of fruits and vegetables wasted by supermarket shoppers and those who purchased fruits in wet markets were comparably low at 3% - 4%. This low level of consumer fruit and vegetable waste was attributed to the small quantities (250 to 500 grams per purchase) purchased by consumers in both categories of markets. Consumer level fruit and vegetable waste, showed a positive correlation to household size. The level of fruit waste was positively related to household income, and negatively related to shopper’s age. Consumers who shopped in supermarkets, purchased larger quantities of fruit when compared to those who shopped in wet markets. Wet market shoppers on the other hand, purchased large quantities of vegetables. Decay, and quality loss manifested by shriveling, wilting, toughening, browning and softening were the main characteristics of fruits and vegetables discarded by consumers. The underlying causes of this waste, cited by respondents included “forgot to eat”, “poor quality”, “forgot to cook” and “overbuying”. Consumer efforts to minimize waste include buying enough for consumption, consuming or using immediately after purchase, planning their menus, improving storage and purchasing produce that is of good quality. 展开更多
关键词 Fruit and VEGETABLE WASTE SUPERMARKET Wet Market
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Practice and Exploration of Rural Sci-tech Service Supermarket:A Case Study of Jurong Economic Forest and Fruit Industrial Branch
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作者 Weizhong LIU Yabo LIU +2 位作者 Jianying ZHANG Nini MAO Zhijian WANG 《Asian Agricultural Research》 2013年第5期32-34,共3页
The rural sci-tech supermarket in Jiangsu Province is an innovative model of rural sci-tech service. With reference to the concept of modern commodity supermarket, this model integrates variety, technology and achieve... The rural sci-tech supermarket in Jiangsu Province is an innovative model of rural sci-tech service. With reference to the concept of modern commodity supermarket, this model integrates variety, technology and achievement information into the sci-tech supermarket platform, provides various agricultural sci-tech services, and improves farmers recognition and acceptance of science and technology, so as to accelerate conversion of scientific and technological achievements and demonstration and popularization of new varieties, new technologies and new models. This paper analyzes practice of Jurong economic forest and fruit industrial branch and presents recommendations for building Jiangsu rural sci-tech service supermarket. 展开更多
关键词 RURAL SCI-TECH SERVICE SUPERMARKET PRACTICE and Ex
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Analysis of the Competition in China's Supermarket Sector
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作者 Guo Ma Bingjia Shao 《Chinese Business Review》 2004年第9期46-52,共7页
China's supermarket sector has been growing with a high rate for ten years. Relying on the advantages of new formats and adapting to the economic change of China, several China's supermarket companies have replaced ... China's supermarket sector has been growing with a high rate for ten years. Relying on the advantages of new formats and adapting to the economic change of China, several China's supermarket companies have replaced the traditional department stores to become the leading player in retail industry of China. Although the interesting phenomenon shows that although these supermarket companies have the inherent problems of shortage of capital and weaknesses in management, their expansion is more emphasized on sizes and speeds. Being weak in management and over squeezing ,margin from suppliers that might lead their position to be vulnerable. Their market share is taken by different competitors, more notably by foreign giant retailers. Competition will become more fierce and complex. Merging, making joint ventures with foreign investors, expanding into chain and fuU-format retailer, hunting for skillful people would be the key strategic options to keep the sector's growth. 展开更多
关键词 SUPERMARKET COMPETITION chain store retailing retail format
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Systemic Analysis of Supermarket Solid Waste Generation in Mexicali, Mexico
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作者 Aurora Fierro Ochoa Moisés Galindo Duarte +3 位作者 Lorenzo A. Sánchez Bueno Benjamín Valdez Salas Gisela Montero Alpírez Michael Schorr Wiener 《Journal of Environmental Protection》 2010年第2期105-110,共6页
The common practice of managing solid waste (SW) generated by supermarkets in Mexicali, Mexico, consists of mix-ing all kinds of SW without any separation process. The concern of these actions is that does not involve... The common practice of managing solid waste (SW) generated by supermarkets in Mexicali, Mexico, consists of mix-ing all kinds of SW without any separation process. The concern of these actions is that does not involve some of these products to be reused or sold for recycling. The company ceases to receive an income of $ 3,881 Mexican pesos as an additional benefit by the generation of approximately 5,869 kg of SW than can be recovered in only one of its eleven branches in the city. However, the only two products that are valued by the supermarkets are wax boxes for fruits and vegetables which are sold to a company that subsequently resell them to fruit shops for reuse, and the cardboard boxes, whose weekly generation in one branch is 5,375 kg. They are separated from the waxed boxes and placed in a compactor to form bales from 300 to 400 kg each and then are collected for sale to a recycling company. As for the generation of different types of plastics that can be recycled, a branch generates weekly 339 kg. The model to simulate the generation of SW in supermarkets was performed using “system dynamics” as a tool for modeling and simulation in order to make better decisions to reduce generation of waste. 展开更多
关键词 SOLID WASTE SUPERMARKET Model System DYNAMICS
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Does Customer Experience Management Impact Customer Loyalty Shopping at Supermarket? The Case in the Mekong Delta, Vietnam
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作者 Luu Tien Thuan Nguyen Huynh Bao Ngoc Nguyen Thu Nha Trang 《Economics World》 2018年第1期13-21,共9页
This research analyzes and answers the question "Does customer experience management impact to customer loyalty shopping at supermarket, in the case of Mekong Delta, Vietnam?", 321 customers of supermarkets in the ... This research analyzes and answers the question "Does customer experience management impact to customer loyalty shopping at supermarket, in the case of Mekong Delta, Vietnam?", 321 customers of supermarkets in the Mekong Delta were interviewed by questionnaire. The descriptive statistics, factor analysis, Cronbach's alpha, structural equation modeling, and multi-group structural analysis methods were used in this study. The results confirm that customer experience management impacts to customer loyalty shopping at supermarkets. There are six components of customer experience management including brand name, space, commodity, staff, parking lot, and the presence of other stores in supermarkets. In particular, the commodity composition has the strongest impact on customer experience management and satisfaction and directly influences on customer loyalty. In addition, elements of customer experience management affect customer loyalty indirectly through sensory experience, social experience, and satisfaction. The results of multivariate analysis show that age group, spending per shopping at supermarkets, and marital status of the client do not change the relationships in the research model. Meanwhile, the relationship of the different models of the client group income, gender, education, occupation and customers is different. This study adds value to consumer behavior and customer experience management literature. 展开更多
关键词 customer experience management customer loyalty SATISFACTION SUPERMARKET
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