Narrative empathy is a relatively new theory and it can guide researchers in the studies of main-melody films so as to promote the communication of the core values of the society.The rhetorical mechanism of narrative ...Narrative empathy is a relatively new theory and it can guide researchers in the studies of main-melody films so as to promote the communication of the core values of the society.The rhetorical mechanism of narrative empathy can be illustrated from five rhetorical elements,including rhetor,rhetorical goal,rhetorical situation,rhetorical strategy and audience.The theory of narrative empathy can be applied to the case study of the film My People,My Country.In the production of this film,the directors are the rhetors.The rhetors uphold the tenet of closeness,choose the right rhetorical situation as the 70th birthday of the People’s Republic of China,and use appropriate rhetorical strategies in order to realize the rhetorical goals of evoking empathy and inspiring patriotic feelings in the audience’s minds.An exploration and application of narrative empathy can be conducive to the empathic communication of Chinese main-melody films in order to achieve better communication effect.展开更多
Artificial intelligence(AI)applications are observed in different industries including the services,where the impressive changing pace is boosted by the technological advances in AI.The use of AI in the daily work of ...Artificial intelligence(AI)applications are observed in different industries including the services,where the impressive changing pace is boosted by the technological advances in AI.The use of AI in the daily work of individuals and in shaping the relationship between firms and customers has resulted in increased efficiency and a higher degree of fascination in interaction.There are,however,customers'fears related to the use of AI.Therefore,understanding how AI affects customer trust is worth investigating.This study focuses on the AI applications and their impact on communication quality and customer trust.The features of AI applications investigated in this study include anthropomorphism,empathy response and interaction.A model was first empirically validated through Confirmatory Factor Analysis and tested using Covariance-Based Structural Equation Modelling.Data were then collected from a survey of 507 customers of two banks and two big telecommunication firms in Vietnam.Empirical results indicate that anthropomorphism and interaction do not play critical roles in generating customer trust in AI unless they create communication quality with customers.The ability of empathy response makes customers trust in various service situations.AI application seems to be a good solution for service firms to enhance their relationship with customers in difficult circumstances,including a pandemic crisis.This study delivers implications for enhancing AI adoption in the service firms that intend to innovate their future operations.展开更多
Empathy is a complex emotional phenomenon that plays a crucial role in promoting cooperation and social cohesion within human society.However,there is ongoing debate regarding the mechanisms that underlie the generati...Empathy is a complex emotional phenomenon that plays a crucial role in promoting cooperation and social cohesion within human society.However,there is ongoing debate regarding the mechanisms that underlie the generation of empathy.While the importance of biological emotional resonance in empathy is widely recognized,the influence of cognitive regulation on empathetic responses cannot be disregarded.This article seeks to review the agents and strategies involved in regulating empathy to construct a dynamic model depicting the process.The model highlights that the impact of specific goals on empathy regulation is not definitive;rather,it depends on an individual’s interpretation and pursuit of goals,which can either enhance or hinder empathy.To effectively regulate empathy,individuals employ various emotion regulation strategies,the effectiveness and frequency of which can vary depending on individual and contextual factors.This context provides a specific pathway for understanding the generation of empathy.Further research should be conducted to systematically investigate the regulatory mechanisms of empathy by integrating contextual factors and individual characteristics.Furthermore,it is incredibly important to enhance the impact of empathy on social interactions by utilizing its ability to be controlled for intervention and prediction purposes.展开更多
文摘Narrative empathy is a relatively new theory and it can guide researchers in the studies of main-melody films so as to promote the communication of the core values of the society.The rhetorical mechanism of narrative empathy can be illustrated from five rhetorical elements,including rhetor,rhetorical goal,rhetorical situation,rhetorical strategy and audience.The theory of narrative empathy can be applied to the case study of the film My People,My Country.In the production of this film,the directors are the rhetors.The rhetors uphold the tenet of closeness,choose the right rhetorical situation as the 70th birthday of the People’s Republic of China,and use appropriate rhetorical strategies in order to realize the rhetorical goals of evoking empathy and inspiring patriotic feelings in the audience’s minds.An exploration and application of narrative empathy can be conducive to the empathic communication of Chinese main-melody films in order to achieve better communication effect.
文摘Artificial intelligence(AI)applications are observed in different industries including the services,where the impressive changing pace is boosted by the technological advances in AI.The use of AI in the daily work of individuals and in shaping the relationship between firms and customers has resulted in increased efficiency and a higher degree of fascination in interaction.There are,however,customers'fears related to the use of AI.Therefore,understanding how AI affects customer trust is worth investigating.This study focuses on the AI applications and their impact on communication quality and customer trust.The features of AI applications investigated in this study include anthropomorphism,empathy response and interaction.A model was first empirically validated through Confirmatory Factor Analysis and tested using Covariance-Based Structural Equation Modelling.Data were then collected from a survey of 507 customers of two banks and two big telecommunication firms in Vietnam.Empirical results indicate that anthropomorphism and interaction do not play critical roles in generating customer trust in AI unless they create communication quality with customers.The ability of empathy response makes customers trust in various service situations.AI application seems to be a good solution for service firms to enhance their relationship with customers in difficult circumstances,including a pandemic crisis.This study delivers implications for enhancing AI adoption in the service firms that intend to innovate their future operations.
文摘Empathy is a complex emotional phenomenon that plays a crucial role in promoting cooperation and social cohesion within human society.However,there is ongoing debate regarding the mechanisms that underlie the generation of empathy.While the importance of biological emotional resonance in empathy is widely recognized,the influence of cognitive regulation on empathetic responses cannot be disregarded.This article seeks to review the agents and strategies involved in regulating empathy to construct a dynamic model depicting the process.The model highlights that the impact of specific goals on empathy regulation is not definitive;rather,it depends on an individual’s interpretation and pursuit of goals,which can either enhance or hinder empathy.To effectively regulate empathy,individuals employ various emotion regulation strategies,the effectiveness and frequency of which can vary depending on individual and contextual factors.This context provides a specific pathway for understanding the generation of empathy.Further research should be conducted to systematically investigate the regulatory mechanisms of empathy by integrating contextual factors and individual characteristics.Furthermore,it is incredibly important to enhance the impact of empathy on social interactions by utilizing its ability to be controlled for intervention and prediction purposes.
