Chinese Telephone Number-Input Technology and Its Applications in a Customer Service Call Center

The Chinese intelligence input technology, its applications, and a customer service call center system are developed. This technology can be used both in standard English telephone number input keyboard and in Chinese telephone number input keyboard .And authors develop sophisticated technologies including "Pinyin" (the Chinese phonetic alphabet ) encoding technology of phonetic symbol code and formal symbol code of Chinese character structure, phrase encoding technology, input technology of whole sentence intelligence encoding and input technology of Chinese telephone number encoding.

Computer Science

Do you have a“smart”(clever)telephone,one that is a computer and that can use the Internet?And can you remember the last time you went a day without using your telephone and the Internet?I’m almost sure you can’t!Computer science,which teaches you about computers and how they work,is a“young”science.

Effects of daily telephone-based re-education before taking medicine on Helicobacter pylori eradication: A prospective single-center study from China

AIM: To investigate the effects of daily telephonebased re-education(TRE) before taking medicine for the eradication of Helicobacter pylori(H. pylori) on the compliance and the eradication rate in a Chinese patient population.METHODS : Aprospective, physician-blind e d, randomized, controlled clinical study was conducted. The patients were randomly assigned to receive TRE every day before taking medicine(TRE group) or no TRE(control group). The patients in the TRE group received regular instructions before taking medicine for the eradication of H. pylori during the entire courseof treatment through telephone calls. The patients in the control group received detailed instructions at the time of seeing a doctor for the guidance. The primary outcome was the H. pylori eradication rate after treatment. The secondary outcomes included the clinical remissions after treatment, adverse events, compliance, and patients' satisfaction.RESULTS: A total of 140 patients were randomized, 70 to the TRE group and 70 to the control group. As the primary outcome, the H. pylori eradication rates in the TRE and control groups were 62.7% and 71.2% in per protocol analysis(P = 0.230), and 52.9% and 52.9% in intention-to-treat analysis(P = 0.567), respectively. As the secondary outcomes, there were no significant differences in the patients' satisfaction between the two groups(good, 79.7% vs 76.9%; fair, 13.6% vs 19.2%; poor, 6.7% vs 3.9%, for the TRE group and control group, respectively; P > 0.05 for all); the rates of adverse effects were 15.2% and 63.5% in the TRE and control groups, respectively(P < 0.001); the compliance rates in the TRE and control groups were 85.7% and 74.3%, respectively(P = 0.069).CONCLUSION: Daily TRE before taking medicine had no significant impact on the patients' compliance, satisfaction, or H. pylori eradication, but reduced the rate of adverse events.

Pre-recorded instructional audio vs. dispatchers' conversational assistance in telephone cardiopulmonary resuscitation: A randomized controlled simulation study

BACKGROUND:To assess the effectiveness of the telephone chest-compression-only cardiopulmonary resuscitation(CPR)guided by a pre-recorded instructional audio when compared with dispatcher-assisted resuscitation.METHODS:It was a prospective,blind,randomised controlled study involving 109 medical students without previous CPR training.In a standardized mannequin scenario,after the step of dispatcher-assisted cardiac arrest recognition,the participants performed compression-only resuscitation guided over the telephone by either:(1)the pre-recorded instructional audio(n=57);or(2)verbal dispatcher assistance(n=52).The simulation video records were reviewed to assess the CPR performance using a 13-item checklist.The interval from call reception to the first compression,total number and rate of compressions,total number and duration of pauses after the first compression were also recorded.RESULTS:There were no significant differences between the recording-assisted and dispatcher-assisted groups based on the overall performance score(5.6±2.2 vs.5.1±1.9,P>0.05)or individual criteria of the CPR performance checklist.The recording-assisted group demonstrated provided(170.2±48.0 vs.156.2±60.7).CONCLUSION:When provided by untrained persons in the simulated settings,the compression-only resuscitation guided by the pre-recorded instructional audio is no less efficient than dispatcher-assisted CPR.Future studies are warranted to further assess feasibility of using instructional audio aid as a potential alternative to dispatcher assistance.

Effects of daily telephone-based re-education before taking medicine on Helicobacter pylori eradication

We read the article "Effects of daily telephone-based re-education before taking medicine on Helicobacter pylori(H. pylori) eradication: A prospective singlecenter study from China" written by Wang et al with great interest. It is reported in American and European guidelines that there is no sufficient test for the diagnosis of H. pylori except culture and that using at least two different tests for diagnosis of H. pylori is recommended. Patients who used antibiotics or bismuth salts in the previous 2 wk were excluded from study. But patients who used probiotics and antioxidant vitamins such as vitamins C and E were not excluded.

Telephone Interview-One of the Key Research Methods in Education

Telephone interviewing is a crucial but not well-documented qualitative research method in sociology.Such aspects as how to conduct a telephone interview and by whom such a method is best used,are illustrated specifically.More importantly,the advantages and disadvantages of telephone interviews are critically exploited.As a relatively cheap,flexible and reliable means of gathering data,telephone interview deserves more attention.Moreover,due to such obstacles as sampling,establishing rapport and recognizing the limitations of data generated,it is best to use telephone interviewing for educational research in conjunction with other data collection methods.

Review on Telephone Conversations Analysis

Telephone conversation,one of the most common uses of human communication,has been a hot topic in linguistic field in modern times. This essay aims at reviewing the main theories and findings in telephone conversation analysis and providing some insights of this aspect which can often be overlooked in our daily life. It is also hoped that this essay can help to pave a foundation for further in-depth study in telephone conversations.

Evaluation of an educational telephone intervention strategy to improve non-screening colonoscopy attendance:A randomized controlled trial

BACKGROUND Colonoscopy attendance is a key quality parameter in colorectal cancer population screening programmes.Within these programmes,educative interventions with bidirectional contact carried out by trained personnel have been proved to be an important tool for colonoscopy attendance improvement,and because of its huge clinical and economic impact,they have been widely implemented.However,outside of this population programmes,educative measures to improve colonoscopy attendance have been poorly studied and no navigation interventions are usually performed.AIM To investigate the clinical and economic impacts of an educational telephone intervention on colonoscopy attendance outside colorectal cancer screening programmes.METHODS This randomized controlled trial included consecutive patients referred to colonoscopy from primary care centres from November 2017 to May 2018.The intervention group(IG)received a telephone intervention,while the control group(CG)did not.Patients assigned to the IG received an educational telephone call 7 d before the colonoscopy appointment.The intervention was carried out by two nurses with deep endoscopic knowledge who were previously trained for a telephone educational intervention for colonoscopy.The impact on patient compliance with preparedness protocols related to bowel cleansing,antithrombotic management,and sedation scheduling was also evaluated.A second call was conducted to assess patient satisfaction.Intention-to-treat(ITT)and perprotocol(PP)analyses were performed.RESULTS A total of 738 and 746 patients were finally included in the IG and CG respectively.Six hundred thirteen(83%)patients were contacted in the IG.The non-attendance rate was lower in the IG,both in the ITT analysis(IG 8.4%vs CG 14.3%,P<0.001)and in the PP analysis(4.4%vs 14.3%,P<0.001).In a multivariable analysis,belonging to the control group increased the risk of nonattendance in both,the ITT analysis(OR 1.81,95%CI:1.27 to 2.58,P=0.001)and the PP analysis(OR 3.56,95%CI:2.25 to 5.64,P<0.001).There was also a significant difference in compliance with preparedness protocols[bowel cleansing:IG 61.7%vs CG 52.6%(P=0.001),antithrombotic management:IG 92.5%vs CG 62.8%(P=0.001),and sedation scheduling:IG 78.8%vs CG 0%(P≤0.001)].We observed a net benefit of €55600/year after the intervention.The information given before the procedure was rated as excellent by 26%(CG)and 51%(IG)of patients,P≤0.001.CONCLUSION Educational telephone nurse intervention improves attendance,protocol compliance and patient satisfaction in the non-screening colonoscopy setting and has a large economic impact,which supports its imple-mentation and maintenance over time.

Analysis of Call Drop Problem for Remote Access Server on Server Side

Call drop is one of the most common problems encountered by ISP with PSTN access. In this pacer several reasons on server side that cause modem disconnection are analyzed. In the last part of this paper, some solutions are Put forward to reduce call drop rate.

Hello,can you hear me?Orthopaedic clinic telephone consultations in the COVID-19 era-a patient and clinician perspective

BACKGROUND The coronavirus disease 2019(COVID-19)pandemic has resulted in seismic changes in healthcare delivery.As a result of this,hospital footfall required to be reduced due to increased risk of transmission of infection.To ensure patients can safely access healthcare,we introduced orthopaedic clinic telephone consultations in our busy district general hospital.AIM To investigate patients’and clinicians’perspective of telephone consultations during COVID-19,and whether this method of consultation could be a viable option in the post-pandemic future.METHODS This is a single centre,prospective study conducted in a busy National Health Service district general hospital.In May 2020,100 non-consecutive adult patients were contacted by independent investigators within 48 h of their orthopaedic clinic telephone consultation to complete a telephone satisfaction questionnaire.The questions assessed satisfaction regarding various aspects of the consultation including overall satisfaction and willingness to use this approach long term.Satisfaction and perspective of 25 clinicians conducting these telephone consultations was also assessed via an online survey tool.RESULTS 93%of patients were overall satisfied with telephone consultations and 79%were willing to continue this method of consultation post-pandemic.Patients found telephone consultations to reduce personal cost and inconvenience associated with attending a hospital appointment.72%of clinicians reported overall satisfaction with this service and 80%agreed that telephone consultations should be used in the future.The majority found it less laborious in time and administration in comparison to face to face consultations.Patients and clinicians expressed their desire for video consultations as a method of further improving their experience with remote consultations.CONCLUSION Our study has shown that telephone consultations are a safe and rapid method of adaptation to the COVID-19 pandemic,achieving the aim of reducing hospital footfall.This method of consultation has resulted in immense clinician and patient satisfaction.Our findings suggest that this tool has benefits in post pandemic healthcare delivery.It has also highlighted that telephone consultations can act as a steppingstone to the introduction of the more complex platform of video consulting.

Exploring the Views of Parents of Children Following Telephone Advice from Nurses Working in a GP Out-of-Hours in Ireland

This paper focuses on parents’ use and experiences of general practitioner (GP) out-of-hours (OOHs) services in Ireland. The progress in the establishment of GP OOHs services is considered by the Health Service Executive (HSE) to be a highly significant quality initiative for patient care, and the health service as a whole. Outside of normal GP surgery hours, parents of children can call a dedicated telephone number, to have their urgent health concerns assessed and to be advised about the appropriate level of care. Experienced nurses, who are often based in a GP OOHs centre, assess the call over the telephone and provide advice to the callers. The spur for conducting this study arose from my personal and professional experience which, I believe, underscores the need for exploring and understanding parents’ views of GP OOHs services, in order to bring about change in nurses’ practice of delivering advice over the telephone. The overall aim of the study is to explore and understand the views of parents of children, aged two years and under, following telephone advice received from nurses in the context of a GP out-of-hours service. A qualitative, exploratory, and descriptive design was used to examine the views and experiences of parents of children aged two years and under, who used a GP out-of-hours service provider in Ireland. Nine parents who had received phone advice from a nurse were purposively sampled to take part in the study. Data were collected using semi-structured interviews by telephone. Data were transcribed and analysed thematically. Themes included parents’ perceptions of illness in children with the need to be heard, parents’ views about accessibility to GP OOHs, parents’ expectations that the service would offer guidance and reassurance, parents’ satisfaction with the nurse’s advice, and parents’ experiences of hospital emergency departments (EDs). Suggestions for improving the GP OOHs service were made across these themes. The suggestions include: higher staffing levels, wanting a quicker call back, preference for face-to-face assessment over telephone advice and a preference for a children’s area in the GP OOHs. The study revealed that parents are satisfied with the GP OOHs service and the parental decision-making model has the potential to provide an opportunity to continue the progress of the establishment of GP OOHs services in Ireland.

OPTICAL TELEPHONE CORD PASSING THROUGH LONG PIPE WITH SPIRAL FLOW

A new effective technique, useful in telecommunications industry for passing an optical telephone cord attached to a connector through pipeline,has been developed using the spiral flow. Using this technique, the cord could be passed through a straight pipeline 150 meters long and a roll of vinyl tube 50 meters long. However, under the same condition, the cord could not pass through when using the turbulent flow. To obtain a high speed stable spiral flow, a nozzle with an annular slit connected to a conical cylinder was used. A pressurized fluid with no tangential flow was supplied through this slit and the fluid, passing through the conical cylinder, was deformed into spiral flow with the steeper axial velocity distribution compared to that of turbulence pipe flow due to Coanda effect and instability. As a result, the cord was attracted to the axis area of the pipe, which effectively increased the ability for the work of cord passing. This high ability for cord passing is attributed mainly to the reduction of the friction made between the cord and the pipe wall, caused by the deformation to spiral flow.

IVM Telephone Answering:为家庭增添一部免费的电话语音答录机

当电脑网络进入家庭,人与社会拉得更近,世界也随之变小。每一个拥有电脑的家庭,总希望它能够集成更多的功能,为我们带来更多的方便,甚至当我们有事不在时,它也能够帮助我们“自动地”应付一些简单的工作。IVMTelephone Answering就是这样一款小巧而可爱的软件,它使你不会再为错过重要的电话而烦恼,从而提高工作效率。有了它,你不必再花费昂贵的费用去购置一台录音电话,只要你的电脑拥有支持语音的Modem,就可以完成全部电话答录,甚至更多的功能。

Fraudulent phone call recognition method based on convolutional neural network

With increasingly rampant telephone fraud activities,the social impact and economic losses caused to China have increased dramatically.Precise,convenient,and efficient fraudulent phone call recognition has become a challenge since telephone fraud became more varied and covert.To deal with this problem,many researchers have extracted some statistical features of telephone fraud behavior and proposed some machine learning algorithms on the field of fraudulent phone call recognition.In this paper,the calling detail records are utilized to construct a classifier for fraudulent phone call recognition.Meantime,a deep learning approach based on convolutional neural network(CNN)is proposed for better features learning and compared with the existing state-of-the-art machine learning algorithms.It learns phone number and call behavior features of telephone fraud,and improves the accuracy of classification.The evaluation results show that the proposed algorithm outperforms competitive algorithms.

Dental Anxiety among Danish Adults—Comparison of Recent Website Data and Older Telephone Data with Government Demographic Statistics

Background: Survey quality, in particular sampling, coverage, and issues of representativity, are important for valid and reliable conclusions from epidemiological data. Dental anxiety (DA) still challenges dental clinicians since it is synonymous with care avoidance. Accurate estimates of DA are important for public health. Aims were to 1) assess demographic representativity (age/ gender) of a 2013-14 web survey and a 1992-93 telephone survey about DA in Danish adults aged 16 - 80 yr using government statistics;2) assess DA frequency and characteristics from web survey data (N = 701);and 3) compare web results with 1993 results. Method: Dental Anxiety Scale (DAS) measured DA, while other items revealed gender, age, education, dentist avoidance, and three types of negative dentist behaviors. Analyses used frequencies, Chi- square, odds ratios (OR) and ANOVAs. Results: Samples from 1992-3 and 2013-14 were not significantly different by demographics or government statistics, with the exception of low numbers in ages 16 - 19 yr for both surveys. Ages 20 - 29 yr and 30 - 39 yr were slightly overrepresented in telephone data, while ages 50 - 59 yo were in web data. Mean DAS scores were 7.5 for both 1992-3 and 2013-14. Extreme DA (DAS 20-15) increased from 4.2% to 5.3%, while high DA (DAS ≥ 13) increased from 6% to 9.5%. Main 2013-14 associations with DAS ≥ 15 were women (OR = 4.7), avoiding dentists (OR = 11.4) and negative dentist behaviors (OR = 4.2 - 6.7) similar to 1992-3 data. Conclusion: Web survey results from this convenience sample were demographically representative for adults 20 - 80 yo and showed small changes in DA after 20 years. Future strategies regarding survey of teenagers require special attention.

PC Telephones in China

Advanced PC digital telephone exchanger have been popularized in China since 1982, becoming the main telecommunication exchange in China. By the end of 1993, there were 1,978 urban PC exchangers in operation nationwide, accounting for 89.5 percent of the urban automatic exchange network. There are 1.19 million PC exchange terminals out of 120 longdistance automatic exchanges, accounting for 99.7 percent. This shows that China’s telecommunication technology is reaching world level.