Research of Order Allocation of E-commerce Logistics Service Supply Chain Considering Customer Evaluation

Based on the importance of customer evaluation for developing e-commerce enterprises,this paper analyzes the customer evaluation as a fuzzy variable and establishes a multi-objective mixed integer order allocation planning model by considering customer satisfaction,which maximizes customer praise and minimizes procurement cost.As the optimization goal,transaction cost is optimized for the order allocation of the secondary e-commerce logistics service supply chain.In order to defuzzify the customer evaluation,a fuzzy evaluation method is designed to transform the customer evaluation from fuzzy language evaluation to numerical measurement.Finally,the feasibility and effectiveness of the model are verified by using a specific example,and the order is made for the e-commerce enterprise.The allocation provides a theoretical reference.

Game Theory Based Decision Coordination Strategy of Agricultural Logistics Service Information System

Under the background of“Internet plus”rapid development,the agricultural logistics industry should apply information technology to every link of the agricultural product logistics industry chain.By making full use of the decision making module of the agricultural logistics information system,we can realize the full sharing of information and data resources,which makes the decision-making scheme of the agricultural logistics information system more optimized.In real economic society,the uncertainty and mismatch between the customer’s logistics service demand and the logistics service capability that the logistics service function provider can provide,that is,when the two information are asymmetric,how to use the third-party contract to coordinate the income and profit distribution of the two,to make the information system decision making more reasonable?This paper mainly studies the coordination scheme of agricultural logistics information system decision making under uncertain output and demand information by introducing the spot market.A joint coordination strategy based on revenue sharing and penalty feedback contracts proposes decentralized decision making based on game theory.Experiments show that the flexible ordering strategy proposed in this paper can reduce the logistics service supply chain’s uncertainty and significantly improve the logistics service supply chain’s overall income level through coordination contracts.

Study on Task Assignment of Two-stage Multi-service Capability Port Logistics Service Providers

This paper mainly studies the problem of multi-task assignment of providers in port logistics service supply chain.As a core enterprise,port plays the role of logistics service integrator.With the continuous development of industrial integration,logistics service providers not only provide one kind of logistics service,but also develop into composite suppliers who capable of providing a variety of logistics services.This paper studies the task assignment problem of multi-service capability providers in the port logistics service supply chain.The two-stage logistics service provider task assignment model was built,which is based on the mixed evaluation method(including MOORA and FMEA)and the multi-objective planning method.Eventually,the effectiveness of the model method was verified by combining with an example.

Evaluation and Optimization of the Logistics Service of Agricultural Products:an Empirical Analysis Based on Analytic Hierarchy Process

This research,from the theories of management science,supply chain management and logistics engineering,on the basis of extensive investigations,and using the method of analytic hierarchy process(AHP),evaluates the present situation of logistics service of agricultural products.Taking Nanping City(Nanping)as a case,it explores the obstacles existing in current logistics service system and the factors limiting the development of agricultural product logistics service.Combining with the theory of modern logistics system,it reveals the problems in the logistics system and the causes,and then constructs the strategy of optimization for agricultural product logistics service in Nanping.The conclusion of the study can be references for the government to make scientific strategies for the development of the agricultural product logistics service and help logistics enterprises improve their service level.

The role of an integrated logistics and procurement service offered by a 3PL firm in supply chain

As an integrated part in supply chain,third-party logistics(3PL)has intrinsic connections with upstream manufacturer and downstream retailer.Using a Stackelberg game model consisting of a manufacturer,a retailer and a 3PL to explicitly capture the interaction of firms’operations decisions,this paper attempts to better understand the role of integrated logistics and procurement service(ILPS)provided by a 3PL firm in supply chain management.Compared with a supply chain without ILPS,a Pareto region,in which all the supply chain members benefit from working with a 3PL firm offering ILPS,is disclosed.We also show that the Pareto region is more likely to occur with higher demand uncertainty.Finally,we reveal that the manufacturer obtains the highest profit in the Pareto region,and that the retailer can improve his profit share as the standard deviation of demand increases.

基于面向Web Service、SOA的供应链管理系统设计与实现

在过去的40年里,软件体系结构试图处理日益增长的软件复杂性.但是,复杂性仍在继续增加,传统的体系结构好像已经达到了它们处理此类问题的极限.现在,业界提出面向服务的体系结构(SOA)作为软件体系结构中下一个发展的阶段来帮助IT组织满足他们面临的越来越多的复杂性的挑战.本文的目的在于帮助您更好地理解面向服务的体系结构(SOA)的价值,以及如何去实现SOA.

Delivery Service Management System Using Google Maps for SMEs in Emerging Countries

This paper proposes a Delivery Service Management(DSM)system for Small and Medium Enterprises(SMEs)that own a delivery fleet of pickup trucks to manage Business-to-Business(B2B)delivery services.The proposed DSM system integrates four systems:Delivery Location Positioning(DLP),Delivery Route Planning(DRP),Arrival Time Prediction(ATP),and Communication and Data Sharing(CDS)systems.These systems are used to pinpoint the delivery locations of customers,plan the delivery route of each truck,predict arrival time(with an interval)at each delivery location,and communicate and share information among stakeholders,respectively.The DSM system deploys Google applications,a GPS tracking system,Google Map APIs,ATP algorithms(embedded in Excel Macros),Line,and Telegram as supporting tools.To improve the accuracy of the ATP system,three tech-niques are applied considering driver behaviors.The proposed DSM system has been implemented in a Thai SME.From the process perspective,the DSM system is a systematic procedure for end-to-end delivery services.It allows the interactions between planner-driver decisions and supporting tools.The supporting tools are simple,can be easily used with little training,and require low capital expenditure.The statistical analysis shows that the ATP algorithm with the three techniques provides high accuracy.Thus,the proposed DSM system is beneficial for practitioners to manage delivery services,especially for SMEs in emerging countries.

Cloud Computing Applications in Global Logistics Information System Infrastructure

Information and communication technology （ICT） and systems are essential for every business. They can be used in retail, manufacturing and other industries. Nevertheless, new and innovative ideas and solutions are constantly emerging and introducing new possibilities for the reorganization of traditional logistics processes. Particularly, attention is given to basic concept of CC （cloud computing） service models and opportunities in logistics. This paper provides comprehensive review and comparison of different ICT solutions and CC applications. As a new and cutting-edge technology, CC is changing the form and function of information technology infrastructures making supply chain information collaboration easy and feasible. It can also be an enabler of fully electronic logistics management systems. Adoption of CC concept involves strong hardware support, good internet connectivity and implied reorganization of traditional business activities.

A ONE-STOP LOGISTIC SERVICES FRAMEWORK SUPPORTING GLOBAL SUPPLY CHAIN COLLABORATION

A global enterprise must continuously improve the efficiency of logistic operations between supply chain collaborators. Integrating logistic services, resources, and necessary information flows in the supply chain to ensure efficiency and efficacy is critically important to these companies. Global logistic service companies face challenges from their clients to provide logistic services that are cost effective, accurate, and seamlessly integrate material, information and cash flows. In this research, an improved framework for one-stop logistic services is systematically designed, analyzed, and evaluated. The one-stop logistic service framework, defmed in four models, is developed to provide enterprises with integrated and comprehensive services within the global supply chain context. The levels of service importance are assessed using a four categories questionnaire. This research provides a case study of the implementation of one-stop logistic services in the distribution industry and demonstrates the framework operating under different demand conditions. Finally, system dynamics causal evaluation is used to evaluate the advantages of the logistic service framework.

允许退货的Supply-hub集成物流服务回购契约能力协调模型

基于Supply-hub和3PL构成的两级物流服务供应链系统,研究需求不确定条件下Supply-hub提供集成物流服务能力协调决策问题。考虑存在客户退货和3PL允许能力回购的情况,建立了允许退货的Supply-hub集成物流服务回购契约模型,利用Leibniz法则求得系统达到协调状态时最优物流服务能力订单量、回购价格及供应链各成员期望收益的解析解。算例分析进一步验证了模型的有效性,敏感性分析表明客户服务水平和固定3PL服务订单满足率等关键参数对该决策问题的最优解具有重要影响。

零售商主导供应链中物流服务共享的影响研究

随着零售业的快速发展,零售商的话语权不断提升,有越来越多的零售商开始成为供应链的主导者。在零售业中,零售商在批发零售的同时又为第三方卖家提供零售平台已经成为了一种主流的商业模式。此外,一些零售商开始向第三方卖家共享其自建物流服务。本文研究了在零售商主导的供应链中零售商的物流服务共享(简称LSS)对于供应商、第三方卖家、整个供应链以及消费者的影响。本文构建了一个包含供应商、零售商和第三方卖家的博弈模型,研究结果表明:(1)LSS总是对第三方卖家的价格、需求和利润产生积极影响。(2)跨渠道服务敏感性较小时,LSS能够实现供应商、第三方卖家和零售商三方共赢。(3)当零售商的物流服务水平并不比第三方物流服务水平高太多时,LSS可以提升供应链总利润;跨渠道服务敏感性中等时,LSS可以提升消费者效用。

考虑企业社会责任的物流服务供应链决策

在总结分析已有研究成果的基础上,以成本量化企业社会责任(CSR),将物流服务集成商的CSR承担行为引入二级物流服务供应链决策研究中,探讨不同权力结构下集成商承担CSR前后物流服务供应链(LSSC)均衡结果的变化以及权力结构对决策的影响,判断占优权力结构。研究表明,集成商承担CSR会使物流服务水平、批发价、市场价、需求量以及集成商与提供商各自的利润都增加,这种变化在三种渠道权力下保持一致;在集成商承担CSR时,物流服务水平、CSR承担水平、物流需求量以及LSSC总利润在双方权力对等时最优。

基于自营海外仓+平台服务的跨境电商模式构建研究

新业态背景下,跨境电商平台和海外仓网络布局体系的共通发展给予跨境电商中小企业转型升级的新机遇。本文以浙江宁波跨境电商企业拓展海外市场的进程为基础,构建自营海外仓+平台服务的跨境电商模式,细化该模式下的基础服务、数字服务、物流服务、金融服务,并对该模式下的具体企业案例进行研究,实现自营海外仓和跨境电商平台的共建,为跨境电商企业协同链路发展提供新思路。

跨境电商林果供应链物流服务质量对消费者忠诚度的影响

【目的】为了改善跨境电商林果供应链物流服务,明晰跨境电商林果供应链物流服务质量对消费者重购意愿的作用机制。【方法】本研究基于物流服务质量模型和跨境电商林果供应链理论,构建了基于物流服务质量、满意度、忠诚度的结构方程模型,从消费者视角出发,问卷调查地点选择了长沙,进行问卷随机拦截发放,经过剔除无效问卷、清洗筛选问卷数据,最终得到有效数据285条。本研究选用SEM(结构方程模型)方法来测定跨境电商林果供应链物流服务质量对消费者忠诚度的影响,首先通过探索性因子分析、验证性因子分析等方法对样本数据进行了信效度检验,在此基础上,进行模型的直接效应和中介效应检验。【结果】在跨境电商林果供应链物流服务中,物流服务质量由5个维度、21个指标构成,5个维度分别是:可靠性、响应性、保证性、共情性、有形性。物流服务质量对满意度有正向影响,服务质量和满意度对忠诚度有正向影响,满意度在物流服务质量和忠诚度之间起中介作用。在跨境林果产品的物流服务中,因林果产品为易损耗产品,其对于物流服务质量的依赖性会更高,物流服务质量的好坏严重影响着用户的直接购买体验。【结论】本研究有利于了解跨境电商林果供应链物流服务使用者的行为选择,提出了要加大基础设施投入,配备先进技术设备;构建高效物流网络,降低跨境货运成本;制定投诉赔偿条例,提供及时服务支持等建议来提高服务质量。对扩大高水平对外开放、增强国内国际两个市场两种资源联动效应、推动外贸质升量稳等具有重要作用。

浅析提高物流与供应链服务质量和顾客满意度策略

在社会生产力的推动下,顾客的个人消费能力正在不断提高,对消费过程中的各项体验和消费需求也在不断变化,这就使得物流与供应链市场在未来发展中的竞争结果会朝着多元化的方向发展。提高物流与供应链管理服务质量和顾客满意度,不仅是企业服务的宗旨,更是企业盈利以及赢得市场占有率的根本保障。近年来,越来越多的学者及企业开始重视通过对供应链产品和服务质量的评估与改善,来提高顾客满意度。文章基于物流与供应链服务质量和顾客满意度两个维度提出三方面策略,使物流与供应链企业确定自身的优势,找到契合自身状况的发展方向,提高物流与供应链服务质量和顾客满意度,确保企业获取竞争优势,获得有利的市场占有率。

基于智慧供应链的物流服务业优化研究

智慧供应链通过集成先进的信息技术来实现资源的优化配置,进而显著提高物流服务效率。随着消费者需求的多样化和个性化发展,物流服务质量的提升对于客户满意度和忠诚度的提升也变得尤为重要;信息技术则在促进供应链各环节的协同作用方面发挥着日益重要的作用,为企业间协作提供了平台和工具,使供应链响应更加敏捷和精准。因此,文章就智慧供应链的实施程度、物流服务质量以及信息技术的应用是如何分别影响物流服务效率、客户满意度和供应链协同作用的问题展开探讨,以期为企业提供策略指导,帮助其获得市场竞争优势,并最终实现可持续发展。

近十年物流企业营销研究综述

文章对2013—2023年有关国内物流企业营销研究文献的搜集与分析,发现目前国内物流企业营销策略发展较为迅速,但仍面临着企业营销思维不够完善、市场调研不够充分、营销技术落后、员工素质有待提高等问题。本文以完善企业营销概念以及推进数字化建设,完善市场调研分析,改善员工素质为突破口,提出了五点解决办法:提高服务人员素质、改进营销技术、提高服务营销意识、推动营销数字化转型、完善市场调研体系、规范信息化建设与完善数据采集与管理机制。本文主要研究国内学者研究成果,因此日后可以国外学者研究成果为主要研究对象,研究方向包括物流企业营销市场细分、物流企业营销不足关联程度分析等。

生产型服务业数字化转型困境与突破路径研究——以物流业为例

物流业在经济发展中扮演着越来越重要的角色,是生产型服务业的重要组成部分,随着全球经济数字化时代的到来,物流业全面数字化转型迫在眉睫。在分析现阶段物流业数字化转型过程中面临的诸多困境后,再结合数字化转型的特点和要求,针对物流业数字化转型的不同具体问题,分别做出合理研判,为物流数字化转型困境的突破给出合理建议,为生产型服务业数字化转型提供可借鉴思路。

基于期权与集成商风险规避的物流服务供应链协调

为了在市场需求不确定和集成商风险规避的情形下探讨期权在物流服务供应链中的应用,利用条件风险值,建立集成商风险规避模型、供应商风险规避模型和供应链风险规避模型,得出集成商的最优初始订购量、最优期权购买量和供应商的最优期权价格、最优期权执行价格。研究结果表明,集成商风险规避对集成商和供应商的决策均有重要影响;在集成商风险规避的情况下,物流服务供应链不能实现协调;期权机制下的供应链及其成员的收益优于不引入期权的情况,实现了Pareto改进。最后,对理论模型进行详细的模拟分析,验证了期权在物流服务供应链中分散风险的有效性。

基于期权的物流服务供应链协调机制

在物流服务需求不确定的环境下,利用期权和博弈论,研究了物流服务供应链成员的最优决策和供应链协调问题。引入看涨期权和看跌期权,建立了Stackelberg主从博弈下供应商和集成商的决策模型,得出集成商的最优订购量决策和供应商的最优期权定价决策。研究结果表明,期权机制下的供应链及其成员的收益要优于报童模型的情况,供应商通过调节利益分配参数能有效协调供应链的利益分配。通过数值分析进一步验证了该协调机制的有效性。