Research of Order Allocation of E-commerce Logistics Service Supply Chain Considering Customer Evaluation

Based on the importance of customer evaluation for developing e-commerce enterprises,this paper analyzes the customer evaluation as a fuzzy variable and establishes a multi-objective mixed integer order allocation planning model by considering customer satisfaction,which maximizes customer praise and minimizes procurement cost.As the optimization goal,transaction cost is optimized for the order allocation of the secondary e-commerce logistics service supply chain.In order to defuzzify the customer evaluation,a fuzzy evaluation method is designed to transform the customer evaluation from fuzzy language evaluation to numerical measurement.Finally,the feasibility and effectiveness of the model are verified by using a specific example,and the order is made for the e-commerce enterprise.The allocation provides a theoretical reference.

Study on Task Assignment of Two-stage Multi-service Capability Port Logistics Service Providers

This paper mainly studies the problem of multi-task assignment of providers in port logistics service supply chain.As a core enterprise,port plays the role of logistics service integrator.With the continuous development of industrial integration,logistics service providers not only provide one kind of logistics service,but also develop into composite suppliers who capable of providing a variety of logistics services.This paper studies the task assignment problem of multi-service capability providers in the port logistics service supply chain.The two-stage logistics service provider task assignment model was built,which is based on the mixed evaluation method(including MOORA and FMEA)and the multi-objective planning method.Eventually,the effectiveness of the model method was verified by combining with an example.

Evaluation and Optimization of the Logistics Service of Agricultural Products:an Empirical Analysis Based on Analytic Hierarchy Process

This research,from the theories of management science,supply chain management and logistics engineering,on the basis of extensive investigations,and using the method of analytic hierarchy process(AHP),evaluates the present situation of logistics service of agricultural products.Taking Nanping City(Nanping)as a case,it explores the obstacles existing in current logistics service system and the factors limiting the development of agricultural product logistics service.Combining with the theory of modern logistics system,it reveals the problems in the logistics system and the causes,and then constructs the strategy of optimization for agricultural product logistics service in Nanping.The conclusion of the study can be references for the government to make scientific strategies for the development of the agricultural product logistics service and help logistics enterprises improve their service level.

Game Theory Based Decision Coordination Strategy of Agricultural Logistics Service Information System

Under the background of“Internet plus”rapid development,the agricultural logistics industry should apply information technology to every link of the agricultural product logistics industry chain.By making full use of the decision making module of the agricultural logistics information system,we can realize the full sharing of information and data resources,which makes the decision-making scheme of the agricultural logistics information system more optimized.In real economic society,the uncertainty and mismatch between the customer’s logistics service demand and the logistics service capability that the logistics service function provider can provide,that is,when the two information are asymmetric,how to use the third-party contract to coordinate the income and profit distribution of the two,to make the information system decision making more reasonable?This paper mainly studies the coordination scheme of agricultural logistics information system decision making under uncertain output and demand information by introducing the spot market.A joint coordination strategy based on revenue sharing and penalty feedback contracts proposes decentralized decision making based on game theory.Experiments show that the flexible ordering strategy proposed in this paper can reduce the logistics service supply chain’s uncertainty and significantly improve the logistics service supply chain’s overall income level through coordination contracts.

Delivery Service Management System Using Google Maps for SMEs in Emerging Countries

This paper proposes a Delivery Service Management(DSM)system for Small and Medium Enterprises(SMEs)that own a delivery fleet of pickup trucks to manage Business-to-Business(B2B)delivery services.The proposed DSM system integrates four systems:Delivery Location Positioning(DLP),Delivery Route Planning(DRP),Arrival Time Prediction(ATP),and Communication and Data Sharing(CDS)systems.These systems are used to pinpoint the delivery locations of customers,plan the delivery route of each truck,predict arrival time(with an interval)at each delivery location,and communicate and share information among stakeholders,respectively.The DSM system deploys Google applications,a GPS tracking system,Google Map APIs,ATP algorithms(embedded in Excel Macros),Line,and Telegram as supporting tools.To improve the accuracy of the ATP system,three tech-niques are applied considering driver behaviors.The proposed DSM system has been implemented in a Thai SME.From the process perspective,the DSM system is a systematic procedure for end-to-end delivery services.It allows the interactions between planner-driver decisions and supporting tools.The supporting tools are simple,can be easily used with little training,and require low capital expenditure.The statistical analysis shows that the ATP algorithm with the three techniques provides high accuracy.Thus,the proposed DSM system is beneficial for practitioners to manage delivery services,especially for SMEs in emerging countries.

The role of an integrated logistics and procurement service offered by a 3PL firm in supply chain

As an integrated part in supply chain,third-party logistics(3PL)has intrinsic connections with upstream manufacturer and downstream retailer.Using a Stackelberg game model consisting of a manufacturer,a retailer and a 3PL to explicitly capture the interaction of firms’operations decisions,this paper attempts to better understand the role of integrated logistics and procurement service(ILPS)provided by a 3PL firm in supply chain management.Compared with a supply chain without ILPS,a Pareto region,in which all the supply chain members benefit from working with a 3PL firm offering ILPS,is disclosed.We also show that the Pareto region is more likely to occur with higher demand uncertainty.Finally,we reveal that the manufacturer obtains the highest profit in the Pareto region,and that the retailer can improve his profit share as the standard deviation of demand increases.

基于面向Web Service、SOA的供应链管理系统设计与实现

在过去的40年里,软件体系结构试图处理日益增长的软件复杂性.但是,复杂性仍在继续增加,传统的体系结构好像已经达到了它们处理此类问题的极限.现在,业界提出面向服务的体系结构(SOA)作为软件体系结构中下一个发展的阶段来帮助IT组织满足他们面临的越来越多的复杂性的挑战.本文的目的在于帮助您更好地理解面向服务的体系结构(SOA)的价值,以及如何去实现SOA.

Cloud Computing Applications in Global Logistics Information System Infrastructure

Information and communication technology （ICT） and systems are essential for every business. They can be used in retail, manufacturing and other industries. Nevertheless, new and innovative ideas and solutions are constantly emerging and introducing new possibilities for the reorganization of traditional logistics processes. Particularly, attention is given to basic concept of CC （cloud computing） service models and opportunities in logistics. This paper provides comprehensive review and comparison of different ICT solutions and CC applications. As a new and cutting-edge technology, CC is changing the form and function of information technology infrastructures making supply chain information collaboration easy and feasible. It can also be an enabler of fully electronic logistics management systems. Adoption of CC concept involves strong hardware support, good internet connectivity and implied reorganization of traditional business activities.

零售商主导供应链中物流服务共享的影响研究

随着零售业的快速发展,零售商的话语权不断提升,有越来越多的零售商开始成为供应链的主导者。在零售业中,零售商在批发零售的同时又为第三方卖家提供零售平台已经成为了一种主流的商业模式。此外,一些零售商开始向第三方卖家共享其自建物流服务。本文研究了在零售商主导的供应链中零售商的物流服务共享(简称LSS)对于供应商、第三方卖家、整个供应链以及消费者的影响。本文构建了一个包含供应商、零售商和第三方卖家的博弈模型,研究结果表明:(1)LSS总是对第三方卖家的价格、需求和利润产生积极影响。(2)跨渠道服务敏感性较小时,LSS能够实现供应商、第三方卖家和零售商三方共赢。(3)当零售商的物流服务水平并不比第三方物流服务水平高太多时,LSS可以提升供应链总利润;跨渠道服务敏感性中等时,LSS可以提升消费者效用。

考虑企业社会责任的物流服务供应链决策

在总结分析已有研究成果的基础上,以成本量化企业社会责任(CSR),将物流服务集成商的CSR承担行为引入二级物流服务供应链决策研究中,探讨不同权力结构下集成商承担CSR前后物流服务供应链(LSSC)均衡结果的变化以及权力结构对决策的影响,判断占优权力结构。研究表明,集成商承担CSR会使物流服务水平、批发价、市场价、需求量以及集成商与提供商各自的利润都增加,这种变化在三种渠道权力下保持一致;在集成商承担CSR时,物流服务水平、CSR承担水平、物流需求量以及LSSC总利润在双方权力对等时最优。

A ONE-STOP LOGISTIC SERVICES FRAMEWORK SUPPORTING GLOBAL SUPPLY CHAIN COLLABORATION

A global enterprise must continuously improve the efficiency of logistic operations between supply chain collaborators. Integrating logistic services, resources, and necessary information flows in the supply chain to ensure efficiency and efficacy is critically important to these companies. Global logistic service companies face challenges from their clients to provide logistic services that are cost effective, accurate, and seamlessly integrate material, information and cash flows. In this research, an improved framework for one-stop logistic services is systematically designed, analyzed, and evaluated. The one-stop logistic service framework, defmed in four models, is developed to provide enterprises with integrated and comprehensive services within the global supply chain context. The levels of service importance are assessed using a four categories questionnaire. This research provides a case study of the implementation of one-stop logistic services in the distribution industry and demonstrates the framework operating under different demand conditions. Finally, system dynamics causal evaluation is used to evaluate the advantages of the logistic service framework.

基于自营海外仓+平台服务的跨境电商模式构建研究

新业态背景下,跨境电商平台和海外仓网络布局体系的共通发展给予跨境电商中小企业转型升级的新机遇。本文以浙江宁波跨境电商企业拓展海外市场的进程为基础,构建自营海外仓+平台服务的跨境电商模式,细化该模式下的基础服务、数字服务、物流服务、金融服务,并对该模式下的具体企业案例进行研究,实现自营海外仓和跨境电商平台的共建,为跨境电商企业协同链路发展提供新思路。

浅析提高物流与供应链服务质量和顾客满意度策略

在社会生产力的推动下,顾客的个人消费能力正在不断提高,对消费过程中的各项体验和消费需求也在不断变化,这就使得物流与供应链市场在未来发展中的竞争结果会朝着多元化的方向发展。提高物流与供应链管理服务质量和顾客满意度,不仅是企业服务的宗旨,更是企业盈利以及赢得市场占有率的根本保障。近年来,越来越多的学者及企业开始重视通过对供应链产品和服务质量的评估与改善,来提高顾客满意度。文章基于物流与供应链服务质量和顾客满意度两个维度提出三方面策略,使物流与供应链企业确定自身的优势,找到契合自身状况的发展方向,提高物流与供应链服务质量和顾客满意度,确保企业获取竞争优势,获得有利的市场占有率。

允许退货的Supply-hub集成物流服务回购契约能力协调模型

基于Supply-hub和3PL构成的两级物流服务供应链系统,研究需求不确定条件下Supply-hub提供集成物流服务能力协调决策问题。考虑存在客户退货和3PL允许能力回购的情况,建立了允许退货的Supply-hub集成物流服务回购契约模型,利用Leibniz法则求得系统达到协调状态时最优物流服务能力订单量、回购价格及供应链各成员期望收益的解析解。算例分析进一步验证了模型的有效性,敏感性分析表明客户服务水平和固定3PL服务订单满足率等关键参数对该决策问题的最优解具有重要影响。

近十年物流企业营销研究综述

文章对2013—2023年有关国内物流企业营销研究文献的搜集与分析,发现目前国内物流企业营销策略发展较为迅速,但仍面临着企业营销思维不够完善、市场调研不够充分、营销技术落后、员工素质有待提高等问题。本文以完善企业营销概念以及推进数字化建设,完善市场调研分析,改善员工素质为突破口,提出了五点解决办法:提高服务人员素质、改进营销技术、提高服务营销意识、推动营销数字化转型、完善市场调研体系、规范信息化建设与完善数据采集与管理机制。本文主要研究国内学者研究成果,因此日后可以国外学者研究成果为主要研究对象,研究方向包括物流企业营销市场细分、物流企业营销不足关联程度分析等。

基于智慧供应链的物流服务业优化研究

智慧供应链通过集成先进的信息技术来实现资源的优化配置,进而显著提高物流服务效率。随着消费者需求的多样化和个性化发展,物流服务质量的提升对于客户满意度和忠诚度的提升也变得尤为重要;信息技术则在促进供应链各环节的协同作用方面发挥着日益重要的作用,为企业间协作提供了平台和工具,使供应链响应更加敏捷和精准。因此,文章就智慧供应链的实施程度、物流服务质量以及信息技术的应用是如何分别影响物流服务效率、客户满意度和供应链协同作用的问题展开探讨,以期为企业提供策略指导,帮助其获得市场竞争优势,并最终实现可持续发展。

LSSC内物流服务集成商管理策略对提供商安全生产行为的影响研究

考虑由“功能型物流服务提供商—物流服务集成商—客户”构成的物流服务供应链(Logistics Service Supply Chain, LSSC),针对链内提供商安全生产问题的动态性与复杂性,探究集成商不同管理策略对提供商安全生产行为的影响。采用计算实验方法,抽象模拟出二者在选择与合作阶段的交互活动,分别进行集成商订单配置决策中安全因素权重、安全生产考评标准、安全风险抵押金对提供商安全生产行为的影响实验。研究结果表明:在客户具有安全偏好情况下,集成商通过合理的订单配置决策可实现提供商安全生产水平与自身收益的协同提升;当安全生产考评标准超过提供商可接受阈值时,其安全生产水平反而将会降低;收取安全风险抵押金可使提供商安全生产水平有所提高,但效果有限。

考虑通关水平的跨境物流服务供应链契约协调机制研究

为实现跨境物流服务供应链完全协调,运用Stackelberg博弈理论,构建由一个跨境物流服务供应商与一个物流服务集成商组成的二级供应链。采用因子分析法测度通关水平,分析通关水平对跨境物流服务供应链最优决策及协调运作的影响,设计可供跨境物流服务供应链完美协调的契约机制。研究表明,考虑通关水平使跨境物流服务供应链成员及供应链整体利润均得到提升;集中决策下跨境物流服务供应链整体利润总是高于分散决策;收益共享契约可实现跨境物流服务供应商及供应链整体决策的帕累托优化,但不能达到供应链的完全协调,而Nash协商改进的二部定价契约模型可实现供应链的完全协调。

我国生产性服务业产业链供应链安全保障和维护策略--以物流服务为代表

在全球产业链供应链价值重构、政治变局不定等多重外部事件的叠加冲击以及我国实现高质量现代化发展的内在要求的背景下,保障产业链供应链安全成为一项重要且紧迫的任务。文章以物流服务业为代表,研究生产性服务业的产业链供应链安全保障和维护策略,通过多案例研究的方法对两家典型的物流服务企业进行分析,在主体要素和结构要素的视角下,提炼归纳物流服务产业链供应链的特征与风险,并相应地提出安全保障和维护策略。从主体要素安全保障和维护的角度,要以技术提升提高技术适配度,以合作共赢化解突发运营风险,以创新方式加强对社会资源的整合利用;从结构要素安全保障和维护的角度,通过调整策略、深化合作协调利益冲突,通过自营、差异化服务减小与同行合作竞争间的利益损失,通过加强安全资质核查、提高安全监管水平避免生产安全问题的连带风险。

考虑消费者需求异质性的团购供应链协调优化

随着以消费者导向的新零售模式逐步成熟,物流服务成为制约其进一步发展的短板。针对由单个供应商、线上团购平台和物流服务商以及线下零售商组成的两级供应链,基于消费者价格和服务水平需求异质性,对团购供应链进行协调优化。构造Hotelling模型,求解分散决策和局部集中决策下物流服务商和线下零售商服务水平和供应链成员利润函数,设计协调供应链的收益共享和成本共担契约机制。通过算例分析价格敏感系数和服务水平敏感系数等因素对两种决策下服务水平和利润的影响,并给出相应的管理启示。研究表明,协调机制下物流服务水平提升,线上团购平台和物流服务商达成局部集中决策,团购供应链成员及系统利润高于分散决策。