Hospital marketing is becoming important for the survival and the prosperity of the health service. In addition, it indirectly acts as a formal feedback channel for the customer requirements, preferences, suggestions ...Hospital marketing is becoming important for the survival and the prosperity of the health service. In addition, it indirectly acts as a formal feedback channel for the customer requirements, preferences, suggestions and complaints. In this work we have undertaken a survey based marketing study for two main objectives: The first being to better understand the patient clusters through k-means clustering and the second to understand customer perception of the different known quality perspectives through factor rotated and unrotated analysis. All of the questionnaires were designed according to international studies. Based on general descriptive statistics, items classified with higher variance but important, are: clean environment, doctors and nurses capabilities, and specialized doctors. Items that are less important with low variance are: food type, lighting and insurance. Also, items classified as more important with low variance are: recommended, no mistakes, and the cost. Using factor analysis rotated and unrotated reduced the variables into five main variables described as: medical aspects, psychological aspects, cost aspects, hospital image and ease of access and procedures. Using k-means clustering, the customers can be clustered into four main clusters with two of them described as general patient with wide variety of interest, serious cases interested in specialized doctors and food, and very serious case with high stress on equipment, no mistakes.展开更多
This work aimed to explore the switch tendency of bicycle use between cyclists and non-cyclists.The attitude based market segmentation approach was proposed to achieve the research objective.The filed investigations w...This work aimed to explore the switch tendency of bicycle use between cyclists and non-cyclists.The attitude based market segmentation approach was proposed to achieve the research objective.The filed investigations were conducted in Nanjing,China,to obtain travelers' actions and attitudes towards bicycle uses.The structural equation modeling(SEM) was used to identify the attitudinal factors indicating variables and to explore the interrelationships among them.The SEMs were developed separately for the cyclist group and the non-cyclist group.All respondents were clustered into eight distinct segments by six selected attitudinal factors.The mode switch tendency and attitude in each segment is different from others,indicating that different segments have particular policies or strategies to encourage cycling.Policy implications that best serve the potential bicycle users were discussed to reduce the number of cyclists who have high tendency to use other modes,and increase the possibility of using bicycle in the non-cyclists group with the moderate and high switch tendency.展开更多
文摘Hospital marketing is becoming important for the survival and the prosperity of the health service. In addition, it indirectly acts as a formal feedback channel for the customer requirements, preferences, suggestions and complaints. In this work we have undertaken a survey based marketing study for two main objectives: The first being to better understand the patient clusters through k-means clustering and the second to understand customer perception of the different known quality perspectives through factor rotated and unrotated analysis. All of the questionnaires were designed according to international studies. Based on general descriptive statistics, items classified with higher variance but important, are: clean environment, doctors and nurses capabilities, and specialized doctors. Items that are less important with low variance are: food type, lighting and insurance. Also, items classified as more important with low variance are: recommended, no mistakes, and the cost. Using factor analysis rotated and unrotated reduced the variables into five main variables described as: medical aspects, psychological aspects, cost aspects, hospital image and ease of access and procedures. Using k-means clustering, the customers can be clustered into four main clusters with two of them described as general patient with wide variety of interest, serious cases interested in specialized doctors and food, and very serious case with high stress on equipment, no mistakes.
基金Projects(51208256,51178157)supported by the National Natural Science Foundation of ChinaProject(2012-K5-13)supported by the Ministry of Housing and Urban-Rural Development of China
文摘This work aimed to explore the switch tendency of bicycle use between cyclists and non-cyclists.The attitude based market segmentation approach was proposed to achieve the research objective.The filed investigations were conducted in Nanjing,China,to obtain travelers' actions and attitudes towards bicycle uses.The structural equation modeling(SEM) was used to identify the attitudinal factors indicating variables and to explore the interrelationships among them.The SEMs were developed separately for the cyclist group and the non-cyclist group.All respondents were clustered into eight distinct segments by six selected attitudinal factors.The mode switch tendency and attitude in each segment is different from others,indicating that different segments have particular policies or strategies to encourage cycling.Policy implications that best serve the potential bicycle users were discussed to reduce the number of cyclists who have high tendency to use other modes,and increase the possibility of using bicycle in the non-cyclists group with the moderate and high switch tendency.
