Nowadays,review systems have been developed with social media Recommendation systems(RS).Although research on RS social media is increas-ing year by year,the comprehensive literature review and classification of this R...Nowadays,review systems have been developed with social media Recommendation systems(RS).Although research on RS social media is increas-ing year by year,the comprehensive literature review and classification of this RS research is limited and needs to be improved.The previous method did notfind any user reviews within a time,so it gets poor accuracy and doesn’tfilter the irre-levant comments efficiently.The Recursive Neural Network-based Trust Recom-mender System(RNN-TRS)is proposed to overcome this method’s problem.So it is efficient to analyse the trust comment and remove the irrelevant sentence appropriately.Thefirst step is to collect the data based on the transactional reviews of social media.The second step is pre-processing using Imbalanced Col-laborative Filtering(ICF)to remove the null values from the dataset.Extract the features from the pre-processing step using the Maximum Support Grade Scale(MSGS)to extract the maximum number of scaling features in the dataset and grade the weights(length,count,etc.).In the Extracting features for Training and testing method before that in the feature weights evaluating the softmax acti-vation function for calculating the average weights of the features.Finally,In the classification method,the Recursive Neural Network-based Trust Recommender System(RNN-TRS)for User reviews based on the Positive and negative scores is analysed by the system.The simulation results improve the predicting accuracy and reduce time complexity better than previous methods.展开更多
Mobile apps （applications） have become a popular form of software, and the app reviews by users have become an important feedback resource. Users may raise some issues in their reviews when they use apps, such as a ...Mobile apps （applications） have become a popular form of software, and the app reviews by users have become an important feedback resource. Users may raise some issues in their reviews when they use apps, such as a functional bug, a network lag, or a request for a feature. Understanding these issues can help developers to focus on users＇ concerns, and help users to evaluate similar apps for download or purchase. However, we do not know which types of issues are raised in a review. Moreover, the amount of user reviews is huge and the nature of the reviews＇ text is unstructured and informal. In this paper, we analyze 3 902 user reviews from 11 mobile apps in a Chinese app store -- 360 Mobile Assistant, and uncover 17 issue types. Then, we propose an approach CSLabel that can label user reviews based on the raised issue types. CSLabel uses a cost-sensitive learning method to mitigate the effects of the imbalanced data, and optimizes the setting of the support vector machine （SVM） classifier＇s kernel function. Results show that CSLabel can correctly label reviews with the precision of 66.5%, the recall of 69.8%, and the F1 measure of 69.8%. In comparison with the state-of-the-art approach, CSLabel improves the precision by 14%, the recall by 30%, the F1 measure by 22%. Finally, we apply our approach to two real scenarios： 1） we provide an overview of 1 076 786 user reviews from 1 100 apps in the 360 Mobile Assistant and 2） we find that some issue types have a negative correlation with users＇ evaluation of apps.展开更多
文摘Nowadays,review systems have been developed with social media Recommendation systems(RS).Although research on RS social media is increas-ing year by year,the comprehensive literature review and classification of this RS research is limited and needs to be improved.The previous method did notfind any user reviews within a time,so it gets poor accuracy and doesn’tfilter the irre-levant comments efficiently.The Recursive Neural Network-based Trust Recom-mender System(RNN-TRS)is proposed to overcome this method’s problem.So it is efficient to analyse the trust comment and remove the irrelevant sentence appropriately.Thefirst step is to collect the data based on the transactional reviews of social media.The second step is pre-processing using Imbalanced Col-laborative Filtering(ICF)to remove the null values from the dataset.Extract the features from the pre-processing step using the Maximum Support Grade Scale(MSGS)to extract the maximum number of scaling features in the dataset and grade the weights(length,count,etc.).In the Extracting features for Training and testing method before that in the feature weights evaluating the softmax acti-vation function for calculating the average weights of the features.Finally,In the classification method,the Recursive Neural Network-based Trust Recommender System(RNN-TRS)for User reviews based on the Positive and negative scores is analysed by the system.The simulation results improve the predicting accuracy and reduce time complexity better than previous methods.
基金This work is supported by the National Natural Science Foundation of China under Grant No. 61672078, and the State Key Laboratory of Software Development Environment of China under Grant No. SKLSDE-2017ZX-06.
文摘Mobile apps （applications） have become a popular form of software, and the app reviews by users have become an important feedback resource. Users may raise some issues in their reviews when they use apps, such as a functional bug, a network lag, or a request for a feature. Understanding these issues can help developers to focus on users＇ concerns, and help users to evaluate similar apps for download or purchase. However, we do not know which types of issues are raised in a review. Moreover, the amount of user reviews is huge and the nature of the reviews＇ text is unstructured and informal. In this paper, we analyze 3 902 user reviews from 11 mobile apps in a Chinese app store -- 360 Mobile Assistant, and uncover 17 issue types. Then, we propose an approach CSLabel that can label user reviews based on the raised issue types. CSLabel uses a cost-sensitive learning method to mitigate the effects of the imbalanced data, and optimizes the setting of the support vector machine （SVM） classifier＇s kernel function. Results show that CSLabel can correctly label reviews with the precision of 66.5%, the recall of 69.8%, and the F1 measure of 69.8%. In comparison with the state-of-the-art approach, CSLabel improves the precision by 14%, the recall by 30%, the F1 measure by 22%. Finally, we apply our approach to two real scenarios： 1） we provide an overview of 1 076 786 user reviews from 1 100 apps in the 360 Mobile Assistant and 2） we find that some issue types have a negative correlation with users＇ evaluation of apps.
