In recent years, public management literature has focused its attention on communities' role in public service design, production, and delivery. The present paper is focused on the review of the main academic contrib...In recent years, public management literature has focused its attention on communities' role in public service design, production, and delivery. The present paper is focused on the review of the main academic contributions describing the most common models that frame citizens' engagement in service co-production. Among these models, a specific attention has been paid to one of the most recent: the "we-government" paradigm. Consequently, to better understand we-government conversational and cooperative potential, the analysis has also interested the influence of recent mass collaboration channels and in particular of social media on citizens engagement in public service co-production, in order to better understand how and when they act as local and national governments' partners. To support theoretical evidences, a case study analysis has been conducted in order to cheek the appliance of a we-government platform to a specific area. In particular, it has been analyzed the FixMyStreet social platform and its implementation in the city of Gloucester (UK).展开更多
文摘In recent years, public management literature has focused its attention on communities' role in public service design, production, and delivery. The present paper is focused on the review of the main academic contributions describing the most common models that frame citizens' engagement in service co-production. Among these models, a specific attention has been paid to one of the most recent: the "we-government" paradigm. Consequently, to better understand we-government conversational and cooperative potential, the analysis has also interested the influence of recent mass collaboration channels and in particular of social media on citizens engagement in public service co-production, in order to better understand how and when they act as local and national governments' partners. To support theoretical evidences, a case study analysis has been conducted in order to cheek the appliance of a we-government platform to a specific area. In particular, it has been analyzed the FixMyStreet social platform and its implementation in the city of Gloucester (UK).