The basic concept and characteristics of customer satisfaction management and the management mechanism and structure of network information service industry are described.It’s pointed out that customer satisfaction m...The basic concept and characteristics of customer satisfaction management and the management mechanism and structure of network information service industry are described.It’s pointed out that customer satisfaction management is the orientation of network information service industry.展开更多
The technologies of electronic commerce and its effect on the enterprise information management are discussed.Remote database access,ASP and security technologies are analyzed.
文摘The basic concept and characteristics of customer satisfaction management and the management mechanism and structure of network information service industry are described.It’s pointed out that customer satisfaction management is the orientation of network information service industry.
文摘The technologies of electronic commerce and its effect on the enterprise information management are discussed.Remote database access,ASP and security technologies are analyzed.