In this paper, we developed performance assessment criteria to evaluate effects of compliance to ISPS Code＇s requirements on port/terminal operation in Nigeria. The primary data for the study were obtained from copie...In this paper, we developed performance assessment criteria to evaluate effects of compliance to ISPS Code＇s requirements on port/terminal operation in Nigeria. The primary data for the study were obtained from copies ofsurvey questionnaires administered to random sample of port users stratified by areas of specialisation. Hypotheses governing this study were based on the premise that additional port facilities provided and security measures adopted in compliance to ISPS code＇s requirements would have positive spillover effects on port operations. Evidence from data analysis indicated that compliance to ISPS code had positive effects on performance of operational performance of Nigeria ports. Similar effects were also observed inport users＇ satisfaction and profitability. The paper contributes by providing decision support framework for ports and terminals. monitoring and gauging outcomes of ISPS code administration in展开更多
This study is focused on service quality assessment in the Nigerian ports with Westem and Eastern port zones as study areas. It discovered the level of satisfaction derived by port users by evaluating expectations and...This study is focused on service quality assessment in the Nigerian ports with Westem and Eastern port zones as study areas. It discovered the level of satisfaction derived by port users by evaluating expectations and perceptions at the ports using some selected analysis tools to test raised hypothesis. This evaluation was based on the service quality model as developed by Parasuraman within the core dimensions of Empathy, Responsiveness, Tangibles, Reliability and Assurance. The attributes of expectations and perceptions raised within these dimensions were addressed with two hypotheses. H1 （Hypothesis one） and H2 （Hypothesis two） were addressed with the results of Factor Analysis which identified the significance port users attach to service quality dimensions and their respective attributes.展开更多
文摘In this paper, we developed performance assessment criteria to evaluate effects of compliance to ISPS Code＇s requirements on port/terminal operation in Nigeria. The primary data for the study were obtained from copies ofsurvey questionnaires administered to random sample of port users stratified by areas of specialisation. Hypotheses governing this study were based on the premise that additional port facilities provided and security measures adopted in compliance to ISPS code＇s requirements would have positive spillover effects on port operations. Evidence from data analysis indicated that compliance to ISPS code had positive effects on performance of operational performance of Nigeria ports. Similar effects were also observed inport users＇ satisfaction and profitability. The paper contributes by providing decision support framework for ports and terminals. monitoring and gauging outcomes of ISPS code administration in
文摘This study is focused on service quality assessment in the Nigerian ports with Westem and Eastern port zones as study areas. It discovered the level of satisfaction derived by port users by evaluating expectations and perceptions at the ports using some selected analysis tools to test raised hypothesis. This evaluation was based on the service quality model as developed by Parasuraman within the core dimensions of Empathy, Responsiveness, Tangibles, Reliability and Assurance. The attributes of expectations and perceptions raised within these dimensions were addressed with two hypotheses. H1 （Hypothesis one） and H2 （Hypothesis two） were addressed with the results of Factor Analysis which identified the significance port users attach to service quality dimensions and their respective attributes.
