On the basis of user satisfaction,authors made research hypotheses by learning from relevant e-service quality evaluation models.A questionnaire survey was then conducted on some content-based websites in terms of the...On the basis of user satisfaction,authors made research hypotheses by learning from relevant e-service quality evaluation models.A questionnaire survey was then conducted on some content-based websites in terms of their convenience,information quality,personalization and site aesthetics,which may affect the overall satisfaction of users.Statistical analysis was also made to build a user satisfaction-based quality evaluation system of network information service.展开更多
As database system becomes more mature,people are paying more attention to the quality of information resources.It is of great urgency to improve user satisfaction of the quality with information resources so as to be...As database system becomes more mature,people are paying more attention to the quality of information resources.It is of great urgency to improve user satisfaction of the quality with information resources so as to better meet their demands.This paper studies the authoritativeness,completeness,and timeliness of the content of information resources,constructs conceptual model of user satisfaction with the quality of information resources based on the customer satisfaction theory,and then verifies and revises the model by survey.The results show that the 'literature quantity', 'full text rate' and 'content authority' of information resources in database are the key indices influencing users’ quality satisfaction;users tend to measure quality satisfaction from the perspective of value,so that perceived value has greatest influence on quality satisfaction,while perceived quality has little influence on quality satisfaction.展开更多
Co-word analysis plays a pivotal role in the cognitive structure analysis of scientific disciplines.This paper extracts the most frequent 100 words from the dataset of keywords of fourteen key journals in library and ...Co-word analysis plays a pivotal role in the cognitive structure analysis of scientific disciplines.This paper extracts the most frequent 100 words from the dataset of keywords of fourteen key journals in library and information science(LIS) in the Chinese Social Sciences Citation Index(CSSCI) based on the right truncation method.Based on the 100 words,four major branches are identified with hierarchical clustering,then the content characteristics of the fourteen journals are analyzed with hierarchical clustering,multidimensional scaling and heat map.Furthermore,the evolution trajectory and usage trend of the 100 words are studied to reveal the cognitive structure of LIS and its evolutionary process.This paper finds that the LIS in China has different concerns at different times,which has its own life-cycle.Currently,LIS tends to treat 'information' as its research focus,with emphasis on technology application and management innovation.展开更多
基金supported by the Ministry of Education of China(Grant No.06JJD870006)
文摘On the basis of user satisfaction,authors made research hypotheses by learning from relevant e-service quality evaluation models.A questionnaire survey was then conducted on some content-based websites in terms of their convenience,information quality,personalization and site aesthetics,which may affect the overall satisfaction of users.Statistical analysis was also made to build a user satisfaction-based quality evaluation system of network information service.
文摘As database system becomes more mature,people are paying more attention to the quality of information resources.It is of great urgency to improve user satisfaction of the quality with information resources so as to better meet their demands.This paper studies the authoritativeness,completeness,and timeliness of the content of information resources,constructs conceptual model of user satisfaction with the quality of information resources based on the customer satisfaction theory,and then verifies and revises the model by survey.The results show that the 'literature quantity', 'full text rate' and 'content authority' of information resources in database are the key indices influencing users’ quality satisfaction;users tend to measure quality satisfaction from the perspective of value,so that perceived value has greatest influence on quality satisfaction,while perceived quality has little influence on quality satisfaction.
基金an outcome of the project "Research on formation mechanism and evolution laws of knowledge networks"(No.71173249) supported by National Natural Science Foundation of China
文摘Co-word analysis plays a pivotal role in the cognitive structure analysis of scientific disciplines.This paper extracts the most frequent 100 words from the dataset of keywords of fourteen key journals in library and information science(LIS) in the Chinese Social Sciences Citation Index(CSSCI) based on the right truncation method.Based on the 100 words,four major branches are identified with hierarchical clustering,then the content characteristics of the fourteen journals are analyzed with hierarchical clustering,multidimensional scaling and heat map.Furthermore,the evolution trajectory and usage trend of the 100 words are studied to reveal the cognitive structure of LIS and its evolutionary process.This paper finds that the LIS in China has different concerns at different times,which has its own life-cycle.Currently,LIS tends to treat 'information' as its research focus,with emphasis on technology application and management innovation.
