With the rapid development of information and communication technologies,it is now time for libraries to re-position their service norms.From a traditional service mode that is manual-based,libraries should now become...With the rapid development of information and communication technologies,it is now time for libraries to re-position their service norms.From a traditional service mode that is manual-based,libraries should now become functionally more versatile through the provision of multifaceted services via different channels and modes such as self-services,digital libraries,and value-added services.The Run Run Shaw Library at the City University of Hong Kong,through strategic space planning between campuses,e-resources collection development,space re-organization,staff deployment,and innovative new services,has formulated a blueprint for its service transformation.Radio Frequency Identification(RFID) technology,offering opportunities for the Library to improve its service quality,has become a core element of the blueprint.Two pilot projects focusing on the application of Ultra High Frequency RFID and High Frequency RFID technologies respectively in the library environment have been initiated.To achieve the best results,the Library has taken into consideration different factors,such as time,space,budget,manpower,and organizational structure.Careful coordination of these different factors has generated the greatest synergy.展开更多
Based on a full investigation of user informal information behavior,and with the graduate students receiving the services from the National Science Library of Chinese Academy of Sciences as interviewees,this study use...Based on a full investigation of user informal information behavior,and with the graduate students receiving the services from the National Science Library of Chinese Academy of Sciences as interviewees,this study uses the methods of questionnaire and interview,and the combination of quantitative research and qualitative research to introduce the idea of 'persona' and establish four typical fictional persons.It also provides six kinds of new services with 24 suggestions.This study shows that it is of significance to create and use personas with behavior characters for library services and the design of digital library system.展开更多
基金Wireless Communication Research Center of the University-it provided expertise and support to the RFID project
文摘With the rapid development of information and communication technologies,it is now time for libraries to re-position their service norms.From a traditional service mode that is manual-based,libraries should now become functionally more versatile through the provision of multifaceted services via different channels and modes such as self-services,digital libraries,and value-added services.The Run Run Shaw Library at the City University of Hong Kong,through strategic space planning between campuses,e-resources collection development,space re-organization,staff deployment,and innovative new services,has formulated a blueprint for its service transformation.Radio Frequency Identification(RFID) technology,offering opportunities for the Library to improve its service quality,has become a core element of the blueprint.Two pilot projects focusing on the application of Ultra High Frequency RFID and High Frequency RFID technologies respectively in the library environment have been initiated.To achieve the best results,the Library has taken into consideration different factors,such as time,space,budget,manpower,and organizational structure.Careful coordination of these different factors has generated the greatest synergy.
文摘Based on a full investigation of user informal information behavior,and with the graduate students receiving the services from the National Science Library of Chinese Academy of Sciences as interviewees,this study uses the methods of questionnaire and interview,and the combination of quantitative research and qualitative research to introduce the idea of 'persona' and establish four typical fictional persons.It also provides six kinds of new services with 24 suggestions.This study shows that it is of significance to create and use personas with behavior characters for library services and the design of digital library system.
