Until now, the issue of quality of the products of SMEs （small and medium enterprises） remains the main issues as the cause of low ability to compete. This study focused into the issue of what happened with regard t...Until now, the issue of quality of the products of SMEs （small and medium enterprises） remains the main issues as the cause of low ability to compete. This study focused into the issue of what happened with regard to the quality of products in the supply chain SME products. This study aims to describe how the culture of quality in the supply chain of SMEs and their role in contributing to the lack of SME products. The study involved 128 SMEs in the food processing industry cluster and garment industry. The research uses qualitative method with case study approach. The results showed an average internal quality culture reached 3.62661 supply included in the category enough. Of the five industry cluster, a culture of quality in the internal supply chain is the best T-shirt industry （4.3385） in both categories, while other four clusters exist in enough categories, with grades： hoods （3.661）, soy crisps （3.6635）, cassava chips （3.64）, and the last chips fish balls （2.829）. The low average internal quality culture supply mainly is in industrial processing of cassava chips and chips fish balls. One reason is the low awareness of quality. There is no technology and equipment adequate to safeguard the stability of quality. The upper most excellent quality culture occurred in the supply chain, where the product is controlled by big industry, is the industry shirts （4.018）, soy crisps （3.613）, and hoods （3.473）, while when in the upstream industry controlled by small or SMEs, there is deterioration in the cultural values of quality： cassava chips （2.917） and chips fish balls （2.781）. For downstream, 100% controlled by SMEs, there is an average value of quality culture 3.5662.展开更多
Product ＂Tahu＂ is a traditional food of Sumedang city in Indonesia, and becomes an icon of the city. This study aims to see how consistent the quality of the products developed by small and medium-sized enterprises ...Product ＂Tahu＂ is a traditional food of Sumedang city in Indonesia, and becomes an icon of the city. This study aims to see how consistent the quality of the products developed by small and medium-sized enterprises （SMEs） in the prosess six sigma program compliance effect on customer loyalty. The method used in this paper is descriptive exploratory. Based on a sample of 30 SMEs and 143 end-consumers, it showed that inconsistency in the quality common among SMEs with small production capacity size that gives discomfort to the consumer. Inconsistency in the quality values at each of SMEs which are distinguished by the production capacity is 3.301 or unclassified often inconsistent on a small scale SMEs, 3.460 or unclassified SMEs are often inconsistent in size and capacity being 4.227 or inconsistent unclassified rare or likely to be consistent on SMEs the size of the production capacity. Based on calculations using simple regression, suggest that the effect of dimensional consistency of product quality to customer loyalty is at 34%, while the balance of 66% is influenced by other variables such as promotion, competition level, location of the company etc.. It is recommended for further research is to be able to analyze the causes of the high product quality inconsistencies SMEs.展开更多
文摘Until now, the issue of quality of the products of SMEs （small and medium enterprises） remains the main issues as the cause of low ability to compete. This study focused into the issue of what happened with regard to the quality of products in the supply chain SME products. This study aims to describe how the culture of quality in the supply chain of SMEs and their role in contributing to the lack of SME products. The study involved 128 SMEs in the food processing industry cluster and garment industry. The research uses qualitative method with case study approach. The results showed an average internal quality culture reached 3.62661 supply included in the category enough. Of the five industry cluster, a culture of quality in the internal supply chain is the best T-shirt industry （4.3385） in both categories, while other four clusters exist in enough categories, with grades： hoods （3.661）, soy crisps （3.6635）, cassava chips （3.64）, and the last chips fish balls （2.829）. The low average internal quality culture supply mainly is in industrial processing of cassava chips and chips fish balls. One reason is the low awareness of quality. There is no technology and equipment adequate to safeguard the stability of quality. The upper most excellent quality culture occurred in the supply chain, where the product is controlled by big industry, is the industry shirts （4.018）, soy crisps （3.613）, and hoods （3.473）, while when in the upstream industry controlled by small or SMEs, there is deterioration in the cultural values of quality： cassava chips （2.917） and chips fish balls （2.781）. For downstream, 100% controlled by SMEs, there is an average value of quality culture 3.5662.
文摘Product ＂Tahu＂ is a traditional food of Sumedang city in Indonesia, and becomes an icon of the city. This study aims to see how consistent the quality of the products developed by small and medium-sized enterprises （SMEs） in the prosess six sigma program compliance effect on customer loyalty. The method used in this paper is descriptive exploratory. Based on a sample of 30 SMEs and 143 end-consumers, it showed that inconsistency in the quality common among SMEs with small production capacity size that gives discomfort to the consumer. Inconsistency in the quality values at each of SMEs which are distinguished by the production capacity is 3.301 or unclassified often inconsistent on a small scale SMEs, 3.460 or unclassified SMEs are often inconsistent in size and capacity being 4.227 or inconsistent unclassified rare or likely to be consistent on SMEs the size of the production capacity. Based on calculations using simple regression, suggest that the effect of dimensional consistency of product quality to customer loyalty is at 34%, while the balance of 66% is influenced by other variables such as promotion, competition level, location of the company etc.. It is recommended for further research is to be able to analyze the causes of the high product quality inconsistencies SMEs.
