Metro Environmental Assessment and Analysis Based on Inclusive Design

Under the background of accelerating urbanization, increasing aging population and decreasing fertility rate in China, all sectors of society eager for an elderly-and-children friendly environment. As public transportation, the metro is at the frontline. This article takes promoting the inclusive design of the metro environment as the research goal, inclusive design as the research perspective and progressive research as the research method. It analyzes the significance of the inclusive design of metro through pyramid theory, employs personas classification to define the inclusive group, and includes user journey to explore the touch-point of metro ride experience so as to propose a metro inclusiveness evaluation kit. With the help of the toolkit, six metro lines and 42 stations in Hangzhou were evaluated and analyzed by using the method of mobile ethnography. Based on the macro and micro analysis of horizontal comparison, it offers solutions to Hangzhou Metro’s existing problems and optimizes the inclusive performance, which can provide direction for the evaluation and optimization of the inclusive design of domestic metro construction.